Elmcroft of La Mesa

Looks can be deceiving. Not long after I placed my husband I noticed that his diaper was not being changed as needed. On one occasion his diaper was so full it fell off and was under his pant leg above his knee. A huge concern is the lack of hydration. Three cups of flavored water a day is not enough. Twice my husband passed out and had to be taken to the hospital. The doctors believed he was dehydrated. On another occasion he had a UTI. On hot days I had to be at Elmcroft because he would outside on the patios and be in the hot sun. Staff did not regularly monitor the residents in the patio. His mattress had to be replaced as staff «washed» it. His mattress was soaking wet and staff planned to have my husband sleep on a cold soaked mattress. Thank God I visited him that day as he is not able to communicate his needs. All of above care and safety issues were brought up to the Executive Directors at the time. There is a large turnover of staff. In less than 2 years there have been 4 Executive Directors. I suggest you contact the Dept. Of Social Services State Licensing and review the complaints and disciplinary actions against Elmcroft of La Mesa.

Hope to God your loved ones don’t get bed sores. They were unable to treat them and my father wound up with Stage 4. Really sad

My mom lived at Elmcroft for over 3 years at a cost of close to $ 200,000. Sadly, she passed away at the end of June, 2015. It is now mid July and noone from the home has contacted me regarding her passing. I was informed by the Hospice nurse from Sharp, which was a service provided at no cost to our family. When I contacted Elmcroft to find out how soon I had to remove my mom’s belongings I was told that I would be charged per day since they could not rent out her room until her things and furniture were removed. I went the very next day, with my sons, to get her things. The rooms are locked, so Priscilla unlocked her door showed me where her things were in the closet then left me to pack up. I turned on the light in the room and as I turned toward her bed, I almost passed out. There was a body in her bed and for a split second, I thought it was my mom and that someone has made a mistake as to who had died. As I looked closer, I realized it was NOT my mother. The home had moved someone into my mom’s room, into her bed and placed some of her things on my mom’s furniture. Shock turned to disbelief and disbelief then turned to anger. I had just been told the day before that mom’s things had to be moved out asap because they could not rent her room with her things still in it and I walk in to find a stranger in her bed. Don’t you think that at the very least, someone would have informed me that there was someone in her bed before they let me in??? But to let me in and not say a word… what a horrible thing to do to someone who had just lost a loved one. I gathered up her things as quickly as I could because I could not bear being in her room with someone lying in my mother’s bed. We had to leave her bed because we could not figure out where to put the poor woman who was sleeping in it. I had offered the bed to the director but was told that they had no where to store it and no use for it… which obviously was a total lie… and I have pictures to prove it! I have nothing good to say about the management at Elmcroft; in 3 years they have had 4 different directors and 3 different head nurses and numerous different caretakers. The caretakers my mom had were wonderful with her and I have nothing but good things to say about them which was the main reason we continued to keep her in that home. They are filled with compassion, a trait that the rest of the staff is greatly lacking evidenced but the fact that they still have not reached out with condolences to my mom’s remaining family. I can only guess that since they will not be receiving our monthly check of almost $ 5000.00 they don’t feel the need to pretend to care anymore.

It has come to my attention that Elmcroft of La Mesa is a substandard memory care facility which should be put on notice. My father has been living there since the 29^th of May. During that time many problems have occurred, which I have listed below.
Meclazine is not being given
HUGE lack of communication — staff neglected to notify me of scabies outbreak, I heard of it 6 days after they knew about it, from my father. I could be spreading it to the children I work with at many elementary schools
Elimite used on all patients to kill scabies was not properly rinsed off and thus caused a burning sensation on delicate body parts
Quarantine imposed on patients, never mentioned to family until we arrived to pick him up for a Dr. appt.
Other residents clothing is continually being put into my fathers closet
Hearing aids were lost
Laundry staff shrunk sweater from a large mans size to an 8 year old size
Attendants have frequently left my father in the restroom for long periods of time, saying they will return in 5 minutes only to return much later than that
It is my recommendation that Elmcroft’s policies and procedures be completely overhauled and more close over site of staff be part of the new program