Bob Stall Chevrolet

Literally EVERYONE I dealt with the day of my service was nice, engaging, and extremely helpful. I couldn’t have asked it to go any better. Now that my lease is about to expire, I’m looking forward to purchasing my new vehicle from Bob Stall.

If you go here they will take all day then laugh in your face when you try to complain or ask for justification, for their inexcusable concept of service.

I have been having problems with my vehicle which, when stated out loud, made me sound absolutely bonkers. While the problems really did exist, the conditions under which they exhibited themselves were strange. I brought my vehicle in and Simon Freese was my service advisor. While there is a level of team work that surpasses other dealerships, I must use this opportunity to commend Simon for making what could have been a horrid experience, as pleasant as possible.
I cannot compare the customer service I received from Simon to that of any other dealership because that would be doing him a disservice. Simon exceeded all of my expectations by employing effective listening skills to calmly work through the array of issues I presented, he delivered bad news in such an empathetic way, I felt as though I was not the only one that would be without a vehicle for several days, and he made sure to keep me apprised of the status of my repairs so that I wasn’t at all worried during the process.
When I came to pick up my vehicle, Simon had the staff wash all the baked bird excrement off the vehicle and explained the work that had been done without being condescending. He also explained to me what to watch for and made sure I knew what mileage markers to pay attention to in order to get work done.
After having several months of horrid service at other dealerships, I felt so comfortable with the exemplary work that Simon performed that my initial plans to return to an import have been quelled. As long as Simon is working at Bob Stall, I will continue to bring my GM vehicle to be serviced. I called the Service Manager, Glenn and left two messages but never received a call back. I then called GM Customer Service in order to ensure that they were also aware of the outstanding service I received.

Ryan Schoeneweis Did an INCREDIBLE job at explaining to me every feature and warranty that came with getting my new vehicle! was courteous and went beyond to answer my many questions, dont think Id have gotten a vehicle if not for him!!!

First there was Brad, then there was Chuck. I have to say, that we gave this place 2 tries at buying a Chevy. When we spoke to brad, he took us on a test drive. This was the first dealer that we visited. He was somewhat knowledgeable on the Tahoes. However, not very patient at negotiating. He talked down to my wife and acted like I offended him when I told him about a deal that my buddy got on another dealership. SO we left and said we’d never come back. Then we got a call from Chuck after signing up for the Costco buy. Chuck bent over backwards at first. Even drove a certain color Tahoe to my work. But after I told him that I couldn’t decide that night, he told me I had 15 minutes to decide or the bonus tag would go away… really Chuck? I know that these sales people have been around the business for many years, but rule number one should be: «don’t piss off the customer». Followed by pls be patient. Anyways, we bought a GMC instead.

The cost of repair for my visit was on the high side. I paid $ 415 in labor costs to install a $ 240 part that couldn’t have taken more than an hour to an hour an a half to remove the old part and install and test the new one. Conveniently enough, there is no labor breakdown on the repair invoice. Just a total. When I received the call by the service rep following up on the initial inspection and cost estimate, I was a little shocked at the cost. Then the rep offered to replace a belt and drain the tranny fluid adding another $ 400 to the estimated cost, bringing the proposed grand total to almost $ 1100. I said no thanks to the latter two, but I was stuck with still having to pay nearly $ 700 for replacing a bolt-​on part that is exposed and pretty easy to get to. I suggest you be more upfront with your hourly labor charge and exactly how much time is spent on the repair. Given that this is my first experience with Bob Stall Chevrolet, I’m not sure how likely it is that I’ll return.
On a side note, I am mechanically minded, a DIYer and I have a pretty good idea of how much time it will take to complete a job. I’ve done entire brake systems, from the master cylinder on down to the rotors. I’ve replaced exhaust systems from the manifold back to the tail pipe. I’ve replaced and timed entire ignition systems, from the coil to HEI and tower down to the plugs. Had my vehicle broken down at my house, I would’ve done the repair myself.
I will give kudos to the dealership for its cleanliness and appearance. They also have a popcorn machine.

Anyone looking for a new vehicle, I highly recommend Bob Stall. Brad Jadwin answered all my questions and provided a great deal with no hassle. I am so happy in my new truck after searching for almost 3 months I got everything a needed from Bob Stall, thanks again!

Had my car worked on by the collision side of Bob Stall. Tyler Williams was a pleasure to work with. And they did a fantastic job on my car. Many thanks.

Just purchased my 2016 Corvette Coupe from Bob Stall Chevrolet this morning. I can only say positive things about the experience. The pre meeting communication that took place allowed me to get pre approved and when I arrived at the dealership, the staff was friendly and very helpful in helping me meet with my sales consultant, Brad.
Our conversation regarding the sale was very professional, no pressure, discussing the sales price, trade in (actually the choice by me to not trade in my older Corvette) and down payment took only a few minutes. We discussed a down payment, financial resources for the balance, and interest rate. All done with the utmost discretion and professionalism.
This purchase was one of the smoothest transactions I have ever made with a dealership.
Buy your next Corvette (or any Chevrolet) from Bob Stall Chevrolet.

Came in to look at purchasing new truck. Waited 20 minutes and busy went to showroom to send some one out. He came back and said someone was on the way out and I waited another 10 before I left. I saw 4 Salem an standing around bsin when I was pulling out. On to the next dealership

I had really good service at this dealership. Went here a few times over the course of a month with various minor issues like engine cleaning and installation of small parts. They lost a star because after being done with one service, I noticed a scratch on my vehicle that wasn’t there before. I immediately notified my service agent, Ryan, about the issue. instead of apologizing, Ryan seemed to imply that I had the scratch on my vehicle before, a deep scratch of maybe 1″ and was trying to blame them. I drive a vehicle that’s less than 1 yo, the exterior is pretty clean so I’d notice a scratch right away. He did call the manager who immediately offered to have it repaired. I didn’t have the time to come back and have it fixed because I live in LA but this would’ve been a 5 star review had Ryan not speculated that a customer with a 60K vehicle would try to somehow get over on the dealership for a 1″ scratch.

Great customer service! Purchasing a new hybrid malibu was made very easy. They were able to explain the details in an easy way to understand. Went out of their way to find the exact model and trim that we wanted.
I would recommend them anytime!

The service rep. Frank is above and beyond helpful. If anyone is looking for a service rep that gets job done, ask for him. I’ll never go elsewhere to buy a truck then bob stall

I was at the dealership for about 7 hours waiting to get my truck fixed. I can’t complain because the staff were extremely courteous and the mechanic pointed out a couple of issues that I hadn’t even mentioned then fixed those as well. I switched to Bob Stall from another dealership because I was getting the run-​around and the staff weren’t all that great. Bob Stall is top notch!
I got bored and walked around the lot just to look at the new cars. I, of course, was approached by a salesman. I told him that I was just looking because my new truck was getting seviced, I didn’t want to waste his time. To my surprise, he struck a casual conversation with me. I expected him to run and chase after the next customer, but no, he stayed and helped me pass a short amount of time until he saw another customer.
I truly enjoyed the staff and the level of customer service at this dealership.
Keep up the good work!

When I decided to get a new Corvette, I did an internet inventory search and emailed the internet sales department of the four largest dealers in San Diego, mentioning the specific VIN # of the Corvette they had on their lot, that I was interested in. I’m retired military, and I asked them what discounts they could offer me, to choose their dealership. Most replied with weasel words and ambiguous language as they danced around the question. The rep at Bob Stall ignored it entirely. I really had to work to pin them down. Only ONE dealership offered me the full military discount that GM/​Chevy authorizes !
Quality Chevrolet in Escondido.
I bought my first Corvette from Bob Stall. I went to Bob Stall first, when I shopped for my second Corvette. Their pricing was not competitive, and I ended up saving about $ 2000 by going to a different dealer. I gave Bob Stall the chance to sell me my third Corvette. I specifically mentioned that I was retired military. The internet sales team offered me a $ 3000 discount on a car with an MSRP of $ 74 000. $ 3000 is not even half of what the military discount would be for the car. So, I took my business to Quality Chevrolet and got a great deal.
When a customer asks a direct question to sales staff, it’s usually best to answer the question, directly and honestly.
San Diego has a large population of military personnel. It’s a shame that only one dealership in San Diego participates in the GM Military Discount Program.

This is the kind of place that makes you want to come back to a dealership that creates a trusting relationship that brings Comfort to know that they will listen to my personal needs and expectations!

Anyone that needs to get a car I will be telling them to head over to Bob Stall Chevrolet. The people that helped me was Lynn in Finance, Tyler who showed me the cars, and Bill who helped me get my price down.
They had amazing customer service guided me through everything and took care of me to lower my price to something that I can afford. Drove away driving a new 2016 Chevy Cruze. Very happy and impressed with everything that they helped me with.

Update-​took my car back to get my recall done. At first I was told there was no recall to be done and after talking with Rose she figured it out. Martin, the shuttle driver was great! My car was finished about 4pm (my appointment was at 11). I stopped at the store and as I was driving home a beeping noise went off. Nothing showing on the dash as to why… now what!!! My 2 extra stars are for Rose and Martin. If the beeping proves to not be the parts fault I’ll update and give another star. We’ll see.

I called Bob Stall to schedule an appointment for a passenger compartment filter replacement for my Chevy Spark EV. I asked if it was covered by my 2 Year Service plan and they said yes. They also told me that there was a recall on my vehicle. I made an appointment but was suspicious about the recall so i checked online and could not find any related recall info for my vehicle.
I decided to go to Jimmie Johnson instead and they told me that A. the filter is not included in the Service Plan and B. there is no recall on the 2014 Chevy Spark EV.
I called GM and spoke to the EV dept and let them know what had happened. A supervisor called me back, apologized for the communications run around and sent me a $ 250 coupon to use at any dealer, She suggested that Jimmie Johnson is a great dealership and I should stick with them. She also confirmed that there is no recall on this vehicle. A log of our conversation can be provided to Bob Stall if they need it.
I am unhappy with this dishonest behavior from Bob Stall which seemed to be a ploy to get me to bring my car in to their service department. Perhaps they need to retrain their people.

I bought my Corvette at Bob Stall because I got the car I wanted at the best price. OK, the Redwood City Chevy dealer was asking less, but the cost of air fare up there, and gas for the drive back pretty much made it an easy decision.
Corvettes are basically Chevy parts covered by a plastic sports car body. The car uses synthetic oil, like many modern cars, and the onboard diagnostic computer indicates when the oil life is just about used up. It was time for an oil and filter change.
Plus, Chevrolet had issued a safety recall for an easily accessed underhood item which needed a jumper wire attached. Chevrolet, on the recall notice, estimated the time needed for this job as 50 minutes. An oil change is about a 20 minute or less job, I know, I’ve done dozens of them.
Before he handed my keys back, the service writer informed me that «based upon mileage (37K), you need to change your engine air filter.» I declined the service, since it’s a simple job for me to do. However, when I checked my owner’s manual, the manual clearly states that the engine air filter need not be changed until after 50K miles. Draw your own conclusion from that.
I arrived at my appointed time, 9:30 AM, and at 12:30 was handed my keys and paid up. Three hours for about an hour’s worth of work, with an appointment, no less.
Clearly, Bob Stall Chevrolet is not interested in the value of my time. $ 72 for the oil and filter is no great bargain, either. Time to find an alternative source.