Better Life Mobility Centers

These folks really care. When I’m in trouble with my wheelchair lift they are there to help. Once it was just talking me through something on the phone. Once it was seeing me on a moments notice. They always find a way to help me out.
Last time I was there it was for my lift. While I was waiting I was just chatting with staff. I mentioned having issues with my skirt guards on my wheelchair and they took care of it on the spot!
Great work and great people!

I’ve have been to this San Diego location twice, once for install/​swap of hand controls, second, for an adjustment of said controls! I had the Guidosimplex American lever with electronic throttle/​mechanical brake on my 13′ Maxima! Tommy, Jessie & Eddy dealt with the installs and adjustment and have nothing but great things to say about them, they’re extremely nice, knowledgable and professional, including the owner of Better Life as well! Their work is top notch and I’d highly recommend them to anyone! Thank you guys for the work, time, and my controls!!!

Better Life should be renamed «Worse Life» because dealing with this incompetent company is not going to enrich your time on this earth. They installed a lift in my van and there has been nothing but trouble and failure to work properly. I have lost count of the number of times that they had my van in the shop trying to find out why it doesn’t operate. I was recently trapped in the van in unbearable, life-​threatening heat when the doors failed to open and the lift would not deploy. It took several people to rescue me. They eventually had to dismantle the doors and physically assist me to get out. How many people who use wheelchairs have a team of people at their elbow ready to immediately haul them out of a vehicle? There is no working emergency number for Better Life if their incompetently-​installed system doesn’t work. Better Life forgot to inform me that there is no emergency procedure to follow if the doors of my vehicle fail to open, only that there is a hand crank if the lift won’t operate. You’d better be a strapping, strong able-​bodied person if the crank is needed. In addition, they didn’t realize that the doors of the vehicle have to be open to deploy the lift. Just how is a disabled person supposed to do that?
Find another retrofitter to do the job because Better Life can’t perform.

Completely disappointing and frustrating experience! What I was told would take 2 days, took over 5 weeks and several trips back and forth. Unbelievably horrible communication breakdown throughout the company. You don’t know who you’ll be talking to every time you call. No consistency or common process at all. Several people told us they could do things that they absolutely could not do. Then after all of the broken promises and nightmare hassles, they charged full price without even the offer of a discount for all of the hassle. My vehicle was a mess so I had to pay to clean it up and I still have carpet hanging down under the dash. The owner said they would fix the problems, clean the vehicle and «throw in some extras» for the hassle. I got nothing! Now I have to have another company finish the job! I have pictures of the bad work, email me if you’re interested. Please take your business anywhere but here!

These people are awful! Do not use them! They take your money… they do not honor their warrenty. They sold us a piece of junk for a ramp. They do not return calls. Run away!

They did a great job installing the lift into my SUV so I can take my electric scooter anywhere with me. Love it.