Vons

Deli is the absolute worst. 8 customers waiting and one person waiting on them (the rest of the staff alway hide in the back) on top of that they do not understand simple weights. If you ask for ¹⁄₃ or ¼ of a pound they will look at you confused or just give you whatever they think is close (which is usually double what you want). These are not one time issues, it’s been like this for years.
They need to hire more staff and teach them basic math.

Love Love Love the floral department. This is my local Von’s where I shop fro everything, but the floral department is always AMAZING. I buy a bouquet weekly from the selection in the case and friends or house guest always rave at the flowers. They think that they came from the local florist just down the street from Vons priced 5x higher. Joni and Toni, and the other blond lady:) have been there forever and give excellent customer service. Way to go Vons

Went to Starbucks in the Vons store in La jolla today looking forward to iced tea (grande black in a Vente cup with extra water) and the barista Quinn proceeded to tell me he had never made that before. He poured less than 2 oz of tea and then again said he didn’t know what to do. I proceeded to explain to his chagrin. He then added water and the tea was 95% water. I asked him to add a little tea to make it what it’s supposed to be if it was a grande and he proceeded to argue with me. At this point I asked his name and he refused to share and then I asked for the manager and he said «go ahead and get him, his name is Joe.» So I did and Joe came over and ask that he make it correctly, with a scowl on his face he followed direction and I sadly told Joe that this was the first time I’ve ever had a bad experience at Starbucks. I love to write positive comments and feel it’s appropriate to to also write the less than positive ones. I did get his name when he turned around as he had a name tag on. Too bad!

Our new Von’s based on their support of veterans, thank you for supporting America and her veterans. Enjoyed seeing the veterans handing out Poppies today for the memorial weekend. We commend this location as standing out while others take to hiding to avoid concerns. Store is clean and employees are friendly, well stocked and clean restrooms.

They took away self check out and now always have long lines. They could improve their organic selection still, despite huge signs bragging about organic food they carry.

my wife bought a dozen tamales from the tamale vendor von’s has outside thier entrance.
they were rancid, and smelled sickening.

The deli counter employees are morons. Every few days I ask for 1.5lb of beef and 1.5lb of turkey. Today I got 0.5lb, then I asked for the rest and ended up with 1.1lb of both. They are completely incompetent and I don’t know how they maintain employment here if they can’t perform their primary functions.

Only the worst grocery store because a) they have limited amount of products because the store is fairly small, b) no self check and long, long check out lines, and c) I get that cashiers need to provide friendly customer service, but don’t start a 20 minute conversation with every customer when there are upwards of 7 – 9 people waiting. My check out lady was especially lagging. She was just slow and kept leaving her station because she forgot something? I don’t know, but horrible.

They got rid of their self check out registers and now the check out lines are so long. Its unfortunate and takes a lot longer now. They need more cashiers.

Pretty dumpy for a major grocery store in a posh, monied community. Has enough product to get by, but does not stock all sorts of things I’m used to finding in grocery stories, even in Alaska.
I was willing to put up with the dumpiness and lack of products but the parking lot gestapo patrol is just too much. It’s a tactic that’s pushed me too far.
Patrolling the parking lot to tow the cars of patrons who may not yet be in the store or who go to another business after leaving the store is NOT customer-​friendly, and it is NOT community-​friendly in its attitude toward vehicle owners or neighboring businesses.
Me, I don’t want to give my money to a business that is not a community team player; nor to one that will impose huge hassles and expenses on its customers, or even potential customers. I don’t want someone skulking around writing down my license plate number and watching me to decide whether or not to have my, or anyone’s, car towed as soon as we are out of sight. That’s just creepy and antisocial.
Goodbye, La Jolla Vons.

Lady with the short red hair in the floral department on the morning of August 22^nd lacks customer service skills, very unfriendly. You would think working in the floral department would be a place of happiness but doesn’t look like it for her. Boo

I went to a few other Von’s before writing this to make sure it truly was just this location.
I only visited the store three times because after the first experience I was certain that it was just a fluke and that this Store doesn’t actually function like this on a day-​to-​day basis. But I was wrong… I will start with the moment you pull in the parking lot and a worker writing down your license plate number followed by threats of towing you if you go anywhere else. Then there’s the expired dairy products that was disgusting. Next there’s the deli that has food that looked so old (not to mention the flys in the potato salad) that it mad my stomach sick and chicken that was burnt on the bottom and truly dry. The ingredients for the sandwiches couldn’t have been more nasty with no covers on them it made Subway look really good. They were prepared by an employee that made me feel like I ruined her entire day by asking for a sandwich. I thought she may harm herself when nobody is looking. I won’t even get started on the animals running all over the store. It has to be a huge health code violation!!! Finally the cashier refused to give me the combo price even after me having to point out the sign to him. I had to ask for a manager and instead of him getting a manager, he just gave me the $ 1.50 deal price back. WTF Vons!!! I expected the LaJolla Vons to raise the bar for grocery stores, but instead I’d rather just shop in the ghetto cause they take more pride in their stores… LaJolla Vons lost another customer.

My worst experience ever in a Vons store happened today:
The parking Gestapo in the parking lot noted my license plate number. When I asked the lady why she did that the answer was «that’s not your business!». Very friendly start, I should have left at that moment.
It’s easy to find the products you want, because the shelves are clearly marked. It his hard to find products which are not already expired, especially in the dairy and deli departments. It’s even harder to find an employee to whom you can address that issue. It seems to me that they are in the parking lot, busy doing field work for a 3-​letter-​agency.
OK, at the end I found the dairy product I needed after setting aside eight expired ones. But I gave up on the deli.
I saw a nice cockroach in the produce department and took a photo of it. It was moving, not so the staff member who noticed the whole incident. Maybe he is animal friendly, like the cashier is, who wasn’t complaining about the small «service» dog that was riding the conveyor belt in front of me.
That was too much and I set my perishable dairy container aside in a normal, not cooled shelf and left the store. So be aware of a not expired dairy product in Vons in the next weeks — it maybe had be sitting without cooling for days or weeks before an employee noticed it.
The Vons at Liberty Station is a jewel, friendly staff everywhere in the store, the product selection is way better than in the La Jolla (Girard Ave) store. I never found any expired products and they never have been out of the normal grocery products that I expect in a grocery store. They also do not have the parking-​Gestapo.
So it’s not a problem of the Vons chain, it’s a total failure of the management in the La Jolla store, paired with the matching staff.

Review based on prices. If Costco was closer they would probably close for business. Staff is nice and store is clean but the produce meat and beer prices are outrageous. Not everyone that shops there is rich.

This is a review coming from a guy who actually enjoys grocery shopping. I first discovered this store after moving to the village. It became our grocery store out of sheer convenience. We were initially turned on by the delivery service, until we started receiving several expired items each order.
…going to the store must be better, right? Sadly, it is not. My trip usually begins with a dose of high blood pressure navigating the parking lot. I prefer to go straight to the back. The lot and it’s spots are just large enough to comfortably fit a smart car. After entering, I usually go straight to the deli for my pre sliced, dried out, deli meat. I have asked why this store pre cuts ALL deli meat, and was simply told that it is easier for the deli staff… sure thing.
By the time I have hit the produce on the other side, I usually have at least a few expired items if I have not checked. I have learned my lesson! I have come home to find expired frozen, dairy, grocery and even liquor (bottle of baileys last December. I didn’t even know it expired till I saw the date).
One shining light in this store is the floral department. The ladies take obvious pride in what they do and are always very helpful. The selection is also very large.
Like many stores, this Von’s has really embraced allowing pets to shop. I have had several snarky conversations with dogs sniffing my basket and bags. These are not service dogs. You should leave them home. Yes, we all think you are an idiot if your ugly a** pug is sitting in the shopping cart… but it’s Von’s, so nobody cares!

Toni in floral made me a very nice tulip arrangement for my daughter’s birthday!
She was very patient with me and listened well to my needs!!!
Thank you Toni! I appreciate you very much! I’ll see you next time!”

If there was anything else near by… This is a very clean vons compared to most of them and the prices are usually accurate when being rung up. The bakery is nice and the bread is good.
The Meat department gets a 1 star, I have had more food poision from eating there meat then the times i didn’t
There produce is over priced as usual but very clean.
I Like that it has a dry cleaners inside.

My review goes towards the deli area… As soon as me and my fiancé walked in to the store we noticed they had chicken noodle soup (he’s a big fan of chicken noodle soup) and since there wasn’t any and he really wanted to try it we asked this worker named Tabby (very sweet lady) if they had anymore and she said yeah so we went ahead and ordered a sandwich while we were at it and she had a great sense of humor and was very nice to us. She made us the best chicken bacon avocado sandwich that we fell in love with and will no longer go back to subway because vons was way better. The chicken noodle soup was also good. Also there’s a Jamba Juice there which is great oh and you can also pay at jamba juice: D

The store itself is fine (although often understaffed).
They have changed their shopping cart technologies. If a cart doesn’t go through the check out lines the locks trigger the second you try to leave the building and shut down the shopping cart. It also happens to shopping carts full of groceries after going through the check out lines. This happened to my cart (and one was blocking the door when I arrived). So to say it rarely happens (what I was told when they dragged the cart out of the store and transferred my groceries to a different basket). .. isn’t true if it happened at least twice in 40 minutes.
Considering they often have a cart shortage it may not be a good idea to implement a policy that takes carts out of commission.

NOTE: If you’re attending the Comedy Store show, this place will tow you!
Thankfully, I wasn’t a victim… I did, however, almost park here before moving my car across the street to a restaurant my girlfriend and I grabbed dinner from.
I did stop by after the show around 11:45 PM to fix a chocolate craving that I had, and as usual VONS policy… there was only 1 cashier for about 15 people. Freakin’ ridiculous.
Inside, I was able to withdraw funds from their Wells Fargo ATM, and I was impressed with their dual Starbucks and Jamba Juice setups. Usually, I thought all stores had one or the other.
The store itself was pretty clean, but just be careful if you’re planning on parking here for something else even with their «2 hour parking limit» signs.