Pearl Street Cleaners

Horrible experience. Asked about a price for alteration and dry clean, was told $ 15 so I left my things with them. I went back to pick it up and was told $ 40! How could the price be 250% what they quoted me?! If they had known the price was going to be more than double what they had told me, I would have appreciated a call before they went ahead with it instead of surprising me and saying I better pay it if I want my clothes back. Ridiculous

Not impressed. Wanted to charge far more than Ogdens for two items within my pile. She added charges for «beading, a slip» adding more to the price then what Ogden’s charges me (btw, it wasn’t beading anyway). The duvet I took in is MORE at Ogdens, but that’s ok because I’m not cleaning it all the time, like my clothing. Pearl Cleaners prices seems off for day to day items and press only items.

I needed a shirt dry cleaned today. Their sign says they do same day cleaning if you bring it in by «11am (monday — sat)». It was 10:10am, and the cashier said they were «pretty much done for the day» and that the 11 o’clock deadline «was really only for monday– friday.»

I am amazed. I bought a new pale green brushed velvet couch and within a week a friend spilled an entire bottle of red wine on the two seat cushions.
I called the store where I bought the couch about replacement cushions and they could help me out, I took the pillows to an upholsterer and couldn’t find any fabric close to it.
So I took the cushions, literally covered with wine to Pearl Street Cleaners and in one week, they worked a miracle. The cushions look brand new. And all of this for $ 25 per cushion. They just saved my $ 2000 couch! I couldn’t be happier with their service AND pleasant attitudes in the store. A+ in my opinion!

I purchased a Groupon-​like deal for this business, $ 15 for $ 45 worth of dry cleaning services. Great, right? I have had a down comforter laying around for ages, so I jumped at the chance to have it cleaned since it’s always upwards of $ 40 whenever I get it quoted. I brought it in this morning and was promptly turned down by the receptionist, stating that my comforter was a «household item» and therefore not in the realm of «dry cleaning». When I asked her where it said that on their deal page, she simply repeated the previous sentence. I fail to see how $ 45 worth of dry cleaning for shirts/​pants is not the same as $ 45 towards dry cleaning for one comforter. I probably would have even paid extra, since the price was liable to be over $ 45 anyway.
Bottom line, I know these types of deal sites are designed to show people what is in their community and promote local businesses, and I was trying to support them. Pity they decided to implement silent restrictions on their deals, unbeknownst to the customer. If this deal had worked out, they most likely would have gotten my business from now on. Ultimately, they lost my business forever, as I will never be going back.