Pacific Mercantile Bank

Our loan officer, Roy McClish has been wonderful during our FHA refinance. I was referred to him by our current lender (Bank of America) because BofA «couldn’t make the refinance work» for us. To clarify, I had to call BofA anonymously to get info on current rates because our loan officer did not return my calls for over 3 weeks. To be fair, he did call 4 weeks after my first call, but we had already met with Roy the week before. By the way, I was given Roy’s number June 11, met with him on the 12^th and was filling in the rest of the loan application just after. To the loan officer who referred me to Roy, I am forever grateful!
Pacific Mercantile offered a great rate and very competitive rebates to cover closing costs (essential because we have to pay several thousand dollars in an upfront mortgage insurance premium.) BofA was offering a higher rate with no rebate, therefore we would be responsible for closing costs, close to $ 10,000.
My husband and I are pretty high maintenance borrowers (lots of google searches, tons of questions, last minute BIG questions and potential changes.) Roy has been extremely patient and very knowledgeable. He is mentally sharp, which is refreshing when discussing the multitude of loan options and answering my questions. Maybe I appreciate this so much because of the contrast with the BofA officer, who looked at me like I was speaking a foreign language and boggling his mind when I was asking whether or not certain creative options would work for us. (ie– How much money do we need to pay down our mortgage to 95% LTV in order to qualify for the lower PMI rate? BofA had no idea what I was talking about, Roy did the numbers and we are paying and extra $ 300 toward principle… doable, worth it, and awesome.)
The process has been very clean and efficient. Underwriting took several weeks, but Roy was good about initiating emails to let us know what was going on and he responds to our emails within hours. We have not yet closed escrow, so I gave this review 4 stars. I plan to update the review after we close in the next week or so.