Harland Property Management

I own a 4-​plex in Pacific Beach and Harland Property Management has done a great job over the past several years managing the property for me. We recently had to deal with a difficult tenant and eviction situation (not Harland Property Management’s fault) and they did an excellent job of managing the whole process and even went to court on my behalf. This was a huge plus since I live outside of the San Diego area. They made a challenging situation as easy for me as possible. Furthermore, they have never risen their rates and their service has never faltered.

I was trying to book a vacation rental for an upcoming trip. I left two messages without a return call so I called them. I spoke with Linda Mehra who wasn’t very knowledgeable of anything and her information was different from what was on the site. I called back to confirm the information and she acted as if I had done something wrong. I was always taught to ask as many questions as needed to get the information you want especially when you’re spending your money. She was very rude and unprofessional and did not want to help me. I wasn’t rude at all and when I asked to speak to someone above her, she said that she was not only the property manager but the supervisor and the owner of the company. She refused to allow me to speak to someone else about her phone etiquettes. I called back on hopes of getting the help I needed and some guy named AL answers and tells me that he doesn’t know who’s in charge and hangs up on me. I’m not sure what these people are doing at this company but I wouldn’t allow them to handle my properties at all. I have got better help from other companies and I see why people don’t put their trust in some of these management companies such as this one.

Very pleasantly surprised by the nice folks that work at this company. We rented a vacation rental at their new property in Ocean Beach. Everything from check-​in to check-​out went great. We loved the place and the only issue we had was with our oven not heating. We called the management company on a Sat and they had someone out in under an hour. Turned out to be a simple fix and we were all set. Linda who I dealt with from the point of reservation to check out was very sweet and accommodating. We will be returning again soon. Thanks for helping make our vacation great !

The absolute worst company to rent from who I have ever had the displeasure of dealing with. All incidents regarding faulty electrical outlets, termites, plumbing, and any other request was met with opposition and was completed with the bare minimum of care or consideration. Prior to the end of the lease they repeatedly let themselves into my currently occupied residence without notice multiple times. It is now 31 days after moving out and I still have not gotten my deposit back even though they annotated the «charges» on the website. They are attempting to charge $ 120 for removing an ethernet cable that was run 20 meters and attached to the wall above a doorway (it actually improved the residence since the outlets in the other room were non-​functional) and attempting to charge $ 250 for floor damage that existed before I moved in and is documented. They will do absolutely anything to keep your money and are entirely unresponsive with critical work requests. For example, the refrigerator (which was previously recalled by the manufacturer as a fire hazard) stopped working, it took nearly a week and a refrigerator full of spoiled food for them to have a maintenance guy show up. I you use them as a management company please be aware that they will NOT care about your property. I called and informed them about a massive termite infestation and their response was «Is it causing you an issue? (If not then) it’s not your problem to worry about.» I was simply informing them for the benefit of the property and concern for the building’s integrity. If you are a renter be aware that they are only interested in money and not your welfare or contract. Absolutely the worst people to deal with ever. If there were negative stars I would give them that.
BEWARE!!! THEY ARE A TERRIBLE, GREEDY, INCONSIDERATE, COMPANY!!! USE AT YOUR OWN RISK!!!
Edit:
Also, I’ve been looking through their «reviews». There was one on google from someone who works at a place called «harland» and was absolutely RAVING about their service with his rental property. The rest are from people who either live or have businesses in La Jolla. I’m pretty sure most of the reviews are fake.

We are finally happy tenants after having moved into a property managed by this firm. We were forced to move out of our last rental as the management firm would not take responsibility for any repairs and was outright rude. So far Harland has made us feel comfortable in our new property and was very helpful with the transition. The best part of it all is that all there systems are on line, from rent payments to repair requests and they respond quickly and kindly.

Harland Property Management has managed my condo in San Diego for almost three years now. I can truly say that their service and management allows me to forget that I even have a condo to be managed. Harland Property Management provides a stress-​free and professional service. I have recommended them to colleagues and will continue to do so in the future.

I have been a real estate agent in San Diego for many years. I have worked with many management firms and referred a lot of my clients. The team at Harland Property Management is without a doubt the most professional, reliable crew out there. I have several personal properties that they manage for me and I have referred over 10 clients to Harland over the years. I keep in close touch with my clients and all have nothing but great things to say about this company. They have proven to me that they are reliable, trust worthy and always available! They make referring clients to them easy.

This is an update in regards to Kayvon’s comment.
Kayvon: Please note that My real name is not Lauren T. I use a nickname on Unilocal for privacy reasons. You know exactly who I am as you looked at the linked in profile of the President of the law firm where I work, from where we sent the letter to you, immediately following my posting of the comment on 4÷24÷14.
We (myself and the other tenant) were very upset by how you and your company treated us. You were not happy then to resolve the issues your company caused, and if you are happy now to resolve the problems that you caused then kindly contact me directly.

Been nothing but a great experience using Harland Property Management. Excellent communications regarding my rental property and they are always looking out for my best interests. Would highly recommend to anyone looking for a rental management company.

My experience was much less than I desired.
I confirmed a viewing appointment via a link in an email I received, then got a text canceling because I didn’t confirm meeting. When I called to confirm the appointment and explained what happened, the person asked if I confirmed the appointment (she didn’t listen to me). She was less than courteous and told me I could show up. Once I got there, the person showing the place was rude. Seems they had too many interested people to really care who they are meeting and potentially renting to.
Most importantly, I don’t appreciate my time being wasted, especially my lunch hour. The rent for the property was advertised $ 100 lower than the sheet I was handled when I went to visit the location.
Scam!

I got to know Kayvon (the owner) when I lived in San Diego and I’d definitely call him a guy that knows how to get things done. He has advised me on several real estate transactions /​landlord-​tenant issues and his advice has always been great, which is why I continue to have him consult for me despite having left the area. Kayvon is always quick to deliver an independent, informed, and no-​nonsense analysis of any situation involving real estate. He will then lay out a set of options and the respective legal, personal, and business implications of each action so I can always weigh the consequences. This has been extremely useful for me when considering situations where the answer is not always black or white. He is one of the few people I would trust to handle my affairs since I know his judgement is sound, yet he ensures that I am involved in every major decision.

I’ve worked with the owner of this company for five years now and he is absolutely one of the best! He is loyal, honest, and has an incredible work ethic. I send all of my clients in need of property management to him because I know the excellent level of customer service they will receive. I highly recommend them.

The management companies in San Diego suck. Well except for this one. Everyone in every industry is always talking about how they provide the best customer service, blah blah blah. These days when a company tries to build their brand on customer service I’m instantly weary.
I have a costal property in San Diego that I had originally rented only as a vacation rental. Due to excessive wear and tear on the home I decided to rent it long term hoping to get a nice, clean solid tenant that might actually think about taking care of the home and not just using it as a hotel. The firm I used to management the vacation rental led me to believe they could manage a long term rental. That turned out to be a huge mistake and cost us close to 2 months in rent. Venturing out to find another company to manage my home turned out to be a joke I contacted two of the biggest firms in San Diego remarkably neither bothered to ever return my call after leaving messages at both places. Really, not one call back. I don’t know maybe we are out of the recession…
A friend who also has a property that is being managed referred me to Harland Property Management. There is light at the end of the tunnel it seems. I actually got a real live human the 1^st time I called, not to mention I called at 5:30PM expecting to just leave a message. Linda, who is now my property manager took her time to explained in detail all their fees, how they operate, what I should expect and even called me back the next day at 10AM and had a rental rate for me. Since then my property has been rented out within 1% of the rental rate I was quoted. I have Linda’s direct cell phone number though I don’t find myself having to ever call her. Harland allows tenants to pay their rent online each month and after they pay all my property expenses I usually see a direct deposit into my account within the 1^st 5 – 7 days of the month.
I researched the company a bit online prior to making my decision to go with them. One thing I did not notice was over exaggerated claims by the company itself on how amazing their customer service is. I guess they spend less time talking about it and actually providing it to their customers.