Capezio Dancewear & Shoes

We have come here for leotards for dance. Not good customer service and not good selection. Service people seem surly. Selection is just the bare basics. Appropriate if you’re already in the neighborhood & need something basic with no customer service, such as a basic leotard. Oh well!

I want to give negative 5 stars if I can!!!
Horrible experience today. I took my daughter to find her a pair of ballet slippers. A salesperson gave her several to try. I looked at the price and it seemed overpriced so I told the salesperson politely that I needed to think about it. She wanted to charge me $ 5 for trying out shoes!!! We were not even told that we will be charged before we tried the ballet slippers nor was there any signs that said they charge you for trying shoe. Not only do they have horrible customer service, they want to charge you for not buying!!! Beware, very dishonest store!!!

Not very impressed with customer service. My daughter needed footless tights for a dance performance. We asked specifically for footless tights. The sales lady handed us the tights. We asked again, «are these footless?» She again confirmed that they were. We get them home and they are not footless. We call the next day and were told that the sales lady wouldn’t have done that and no we can not return them even though they were unopened. Finally after arguing they agreed to exchange them but of course they do not have her size in what we need. Guess we won’t be going back there.

Thank you Capezio! My daughter has a very wide foot and is difficult to fit. A friend recommended we try Capezio, so we went there and found exactly what we were looking for and more. The salesperson was extremely helpful and knowledgeable about the cut and fit of the many brands they carry there. She suggested the perfect shoes for both tap and ballet, plus we found the most adorable leotards! While we were there I also found a beautiful pair of dressy ballroom shoes for myself. Thanks Capezio for the great customer service! I will be back.

They have nothing in this store! I went to get elastics and ribbons for my pointe shoes and they don’t carry them. I found that very odd since they sell pointe shoes. Also everything is super over-​priced. Also the employees don’t seem to have knowledge on their products. I went in asking about which slippers she recommended and she said she had no idea. Even though I live close to this store I drive all the way down to discount dance.

Horrible, horrendous, shameless customer service
I needed to buy the Capezio rocket dance sneakers and after finding that there is a store at UTC mall, I went there pretty excited with my husband.
When we entered the store, there was no sales associate to be seen in the entire store. We assumed he/​she must have gone out for a minute or something but there was just no one for the first 5 minutes. We started looking around ourselves and then we really had to call out loud «anyone here?» «anyone around». The sales associate comes from somewhere inside (so she knew there were customers outside but she really did not bother I guess). Then we ask her to get the required sizes and wanted to try 2 – 3 different sizes since we had read online to buy a size or half bigger than your usual for best experience. She brought the shoes, went back to her desk and just stood there, with no consideration to ask her customers if we were fine with those shoes or if we need a larger/​smaller size. Anyway, I chose the shoe I wanted and we asked her the price which was $ 65.00. Since we were aware that at Walmart and Amazon these shoes were being sold for a lesser price, so we casually asked her if your compare prices? she says no we dont, and continues to say «so essentially you came in, tried the shoes, wasted my time when you knew you are not gonna buy them.» Whatttttt??? Reallly??? We were shell shocked as to what kind customer service was that? Before we say we are gonna buy them or not buy them she started being a total jerk! Even if we had gone just to check out the shoes, this is no way a sales associate is supposed to talk!!!
We are totally annoyed and actually furious as to how this sales associate behaved with us. Frankly if she aint interested in this job, it is better for Capezio to either not hire such uninterested and rude associates or provide them some training before placing them in stores.
And I guess its the same red head lady who provided 0 customer service to one of our fellow Unilocalers.

My granddaughter is long-​waisted so I can’t buy her leotards and cute tutus on-​line. She has to try them on at Capezio in UTC to get the right fit. The AC never works in this store so don’t come when it’s hot!
It’s a pleasure to watch my granddaughter twirling in her pink tutu and admiring herself in the mirror in the store. (-;
I was lucky enough to run into a random customer who was an experienced dancer and helped me out more than the staff did.
Capezio is a fun store, although it’s a little pricey. $ 40+ for a little girl’s tutu. They have leotards for all ages including adults, tutus for little girls, dance shoes, hair accessories for dancers, etc. it’s near Nordstrom’s in Westfield UTC mall. If your daughter needs a tutu, be sure to invite her grandmother to shop with you! (-;

Zero customer service! Totally ignored by the red haired lady.

Zero customer service. Spent a lot of money $$$ and the girl working there «Nicole» acted like she had the worst job ever. Why drag everyone into your miserable world. There are far more deserving people looking for a job these day.
She acted like mommy and daddy forced her to get a job and somehow she got this one. I highly recommend taking your business somewhere else. big waste of time!

I went to this store and bought my little girl a couple of outfits, my total bill was supposed to be 182.64! i wanted the charges to be splitt on two different cards! I gave one card for $ 75 and the other for $ 107.64! The girl named Maria charged $ 75 and than told me that my other card was declined which is impossible! So i didnt want to waste my time since i was there with my kidsi gave them another card! Anyways the dumb ass charged both of credit cards of $ 107.64. I called the next day and they told me no worries we will refund you. Now they have refunded me $ 36.00! where the hell did they get that number i dont know!!! I went back to the store and showed them my bank statements to prove to them that i got charged twice, the girl refunded me $ 107.64. Two hours later some guy named Bob calls me to tell me that was not supposed to happend and they charged my account again $ 107.64. NO REFUND WAS GIVEN!!! Now they have charged me $ 107.64 three times! I asked for Bob to call me back and he did told me that this is rediculouse and hung up the phone one me!!! IM IN SHOCK!!!

I went here last week looking for some tap shoes for my daugher, I founded what I needed I did check out the clothes and they were way too expensive, I know I can find better deals somewhere else, but the stuff was pretty cute, too bad it was soo expensive, the girl working there was really polite and help me find the right shoes for my girl. If they just lower their prices a little bit I would probably buy more there.

I brought my daughter to Capezio to buy the essentials for her ballet class.
The sales associate was as helpful as possible, as I had NO idea what we would need. That’s pretty much where the positives end.
They had like, TWO sizes available in children’s ballet shoes… one really small size, and some gigantic size. There was nothing available in between; all of the other sizes were sold out. The sales associate didn’t know when they would be getting more stock in, either.
The prices on leotards, tights, and skirts were very high, although I didn’t find this out until a few days later, while browsing the children’s section at Wal-​Mart, of all places. I think we spent close to two hundred dollars for a ballet outfit for each of us, minus shoes for my daughter. The prices on ballet shoes seemed ok to me, but then again, I haven’t shopped anywhere else for them.
Capezio seems like a reasonable place to pick up ballet shoes, but there are definitely cheaper and better places to buy leotards, skirts, or other dance outfits.

Not the biggest store but stocks the essentials. If you need something soon for a rehearsal, audition, or performance, refer to the website and then call the store to see if they have it in stock. The prices are high here so plan ahead and you can find items cheaper on-​line. Just keep in mind, when it comes to dance shoes and apparel, you are paying for quality so do your research on brands. The character shoes I wear for musical theatre performances were no less than $ 70 but they were built for flexibility and comfort. Makes me feel jipped when I buy regular shoes for the same price but they hurt my feet like hell. Wish all shoes were built like dance shoes!
The customer service is always spotty at Capezio dance stores. Don’t expect the associates to be experienced dancers with a wealth of knowledge on performing or the stuff they sell.