Allstate Insurance: Jawad S. Bisharat

We signed up for Allstate for our commercial auto policy. This also included roadside assistance.
One of our work vehicles broke down and we called roadside assistance. The driver came out and said the vehicle was too heavy and that we would have to leave tools on the side of the road. That makes a lot of sense, I’m sure no one would steal any tools we left on the side of the road.
I tried numerous times to get in touch with Jawad while on the side of the road. I ended up paying the tow bill myself. Jawad promised Allstate would re-​imburse me for the towing. They did re-​imburse me after months of me emailing them about it. Not timely service at all.
After selling my company, I cancelled my insurance. Allstate continued to charge my card, even though Jawad promised me it would not happen. I also asked him to cancel my roadside assistance with Allstate. That never got done either. I had to call Allstate today to cancel, one year after asking Jawad’s office to cancel it for me.
The customer service in almost all aspects was non existent. There are lots of other choices out there.

I’m very satisfided with the level of service provide at Jawad Bisharat office. I’d like to specially thank Kathy Fox who’s my main contact there and has always provided me with outstanding customer service experience! Thank you very much!