Video Metro

I took a walk with my kiddos one afternoon just to try out this store. We are new to the area and thought it would be nice to rent from a store instead of redbox. There was a good selection of movies but when we went to check out, we waited for a few minutes without even being acknowledged as the owner put away DVDs a few feet away. I didn’t mind waiting but he didn’t even acknowledge we were there. When he finally came to help us, he advised us that I needed a credit card (not debit) which I didn’t have on me. I only have them for an emergency and do not carry them. He literally took the movies from my hand and told me that he couldn’t help me then. Then, he just walked away. I was bummed and so were my kids. I don’t normally give bad reviews as it takes a lot to disappoint me but this was bad.

The owner is the rudest man you will ever encounter. He turns the smallest problems into the biggest! And accuses his customers! NEVER GOING HERE AGAIN AFTER HIS ATTITUDE! Do not go here, too much drama! Go to redbox if you want to avoid a confrontation!!!

This is the ONLY place I know of that is still open for movie rentals! Every time I call and ask for a movie the owner checks to see if he has it. He never gets mad even if I ask for a couple of movies over the phone. He seems like a cool guy because we always make conversation with him when we come. Only time he ever yelled at me was for trying to touch his turtles. LMAO ! Other then that I enjoy coming here.

Horrible service! Will not be going back. The owner has an attitude problem. I called to see if he can reserve a movie for me to pick up, he wouldn’t do it. My husband and I have been his customers for years. So is this how you treat loyal customers? Found an even better video rental store closer to home. Goodbye video metro. Will NOT refer any friends or family to this store ever.

rude owner selling use games like a collector after over use games i will not come back. owner even gave me the finger and told me go buy it on ebay.

I guess all these people bitching about having to have a credit card on file are too young to remember blockbuster video used to be like that when it was small and would charge you $ 89.95 for a DVD you could buy at target for $ 30 if you didn’t return it in a timely manner. Give the guy a break! He’s a one-​man opperation. He HAS to insure his business and if he didn’t, he’d end up just like blockbuster – out of business!!!
He has a great selection, has many things before redbox and he is always willing to help you find the movie you are looking for. The only reason I didn’t give this store 5 stars is because nothing is sorted in alpha order or even by genre, per se. The new releases are MOSTLY in alpha order but the whole rest of the store makes no sense. AND his k-​pop music can be a bit annoying!
But if you are looking for a video store where you can find that obscure flick from the past, this is your place!

WARNING!!! Was a pretty good place to rent movies BUT if you ever questions any fee, late charge, or have an issue with any rental movie not working the owner who is the only person that works at this store all go crazy by swearing and kicking you of his store. In three year I asked one time to switch a Blu-​ray rental for the same movie on DVD and this Korean person went a nuts at me over a simply request. I am the 5^th person I know of that he has done this too. I believe he thinks his store is North Korea and he is the «DEAR LEADER» who is never to be questioned

You have to have a credit card to open an account. Good video rental store. Large selections. And the prices are good. Monday-​Thursday they have 3 DVDs for $ 4.99. Most of their DVDs are for 5 days. The new released are only for 1 day. They also have 1 movie for $ 1.99 Friday– Sunday. The owner is very strict as well but it’s a Good little business.

Movie Renters BEWARE… this owner closed my account because I asked to see his contract after he stated «it’s in the contract.» So, I wanted to see it and he disliked the challenge…
I walked into the store prepared to pay my late fee of $ 4 but the owner stated the account had no fee due to him already charging my credit card. No big deal, my account was paid. Though I still wanted to see the contract where it stated my card would be charged upon returning the movie/​s. Nowhere in the contract did it state he would charge it within a certain time if late fee was not paid nor did it state it would be charged because I have not rented in three months (a reason he gave me for charging my account) and since I questioned his practices, he said my account is now closed because no one had ever questioned him before… He had a hard time giving me eye contact, his body language was agitated, and he was definitely upset (quite disturbing to see). This man had an extremely difficult time being questioned on his fine print and especially being done by a female who caught his missing verbiage in his contract. I never refused to pay I simply asked a question and caught his error which infuriated him and seemed to hurt his ego.
It is unfortunate this ended our patronage to his store, hope he rectifies the way he treats his customers as rental stores are a dying practice… read other reviews, as I’m not the only one who has had issues regarding his fees and disturbing behavior.

Great service he waited for us to come as he was closing and let us in to get a movie. Very nice man and he has two turtles in a tank. Awesommmmeeeeeeeee

The reason why I gave this place two stars is for the fact they ONLY take credit card when signing up for rentals. They have a really good assortment of dvds, but they just lost me as a customer. I’m sure others are disappointed also, this establishment should be open to all payment types.

Went into video store today to get a couple of movies and once again the owner says i owe late fee. It was only a small fee but I know the movie was dropped off in slot on time. he charged me before and I told myself i was going to make sure I kept track of that for the principle of it. i asked him (owner) about it and he flew off the handle and threw his paper work all over the floor yelling at me and telling me to F off! Charged me late fee and told me to get out. This man is no gentleman at all and would never give him any business ever again. The way he acted was disturbing. I then went and got 3 of the same movies at Red Box for a fraction of the cost. Hope all you Unilocal fans make sure to keep record of dishonest late fees. These video stores are a thing of the past for me thats for sure. I can use a machine for half the cost and good customer service. Would never recommend Video Metro to anyone!

the guy who runs this place is a boss.

So Blockbuster is officially gone on la habra and beach. Opted for other video rental stores, Video Metro is walking distance from my location. Signed up for new membership, owner is so super nice and helpful! Customer returning video was telling me that is was a great video store made feel confident this is my new movie store. Reasonable prices for rentals. Owner super nice & helpful.
Oh and yea I got free popcorn for new membership :)

Great local video store and excellent selection of movies.
I live 3 mins away from here and almost every weekend we come here for the latest movie released. What I loved about them is their new release section. It’s always earlier than scheduled. I would get a movie that supposed to hit the stores in 3 weeks but they already have it. And how they sort their movies, makes it easy for us patrons to look for what’s new or see what we are looking for. They have almost everything, TV series, documentary (selected few), games and etc including porn haha. Anyhow it could have been 5 stars, but since they changed their return time from 11pm down to 9pm 4 stars is good enough. I meant that’s what’s nice about it first hand– the return time is later than Red Box, Blockbuster and etc. But not anymore. It’s $ 2.50 (tax included) per day for the 1 day rental, and $ 2.50 again for the 5 day rental. I’m not sure how much they charge you once you pass 5 days.