Dental One

Pretty bad. Did not deep clean but billed for it. Billing lady tried to charge me cash for a copy of my x rays that are paid for and legally mine. Then would not send them to my new dentist so I could skip the thyroid hit from the xrays. Typical drill n fill. Don’t go. Find a nice holistic dentist. They are covered by insurance and you will be glad you skipped this place.

I went in for a new crown and deep cleaning, I’m very happy with the results and treatment.

Aurora is great! helped me get a great deal on my deep cleaning and a even greater deal on my teeth whiting! Defiantly making Dr Lew my official dentist!

I went to this dentist last September, 2014. Dr. Edward Lew looks professional with his approach after I explained to him that I have already fulfilled my X-​ray exams for the year. If possible I would like my teeth to get deep cleaning. Immediately, he found a cavity on the anterior that was previously had fillings.
What was strange was when his receptionist/​billing secretary stepped in, she immediately gave me the costings in order to continue treatment. I said why don’t you consult my Delta HMO insurance on how much would they pay you? Didn’t budge nor agree so i got off the chair and called the insurance myself. She was rude and made some misrepresentations too. She said while I was evaluating the treatment I should pay $ 10 for the visit. I never heard a co-​pay in my plan but acceded to her forceful billing in front of other patients in the receptionist area.
As soon as I got home, called my insurance, filed a complaint and the rep. called their office advising her to return the $ 10 collected because that is not part of the agreement. Did not hear from them after one week, so I wrote a nasty letter to Dr. Lew that if I don’t get any refund of a misrepresentation made, I will file a complaint against their office at California Department of Managed Health Care and also to Mastercard.
You know what? i got the 10 dollar bill on the mail with a note from the receptionist/​billing secretary, «here is your money». I guess she never met a patient who would review the plan with her, everyone always takes her word for even if she is misrepresenting the insurance agreement itself.

I was very reluctant to even go to a dentist after our last experience so I got on Unilocal and found a dentist that had a few but very good reviews. Also, he took our insurance. I met Aurora at the front desk who was very nice and very helpful. Next Bertha came in and was as nice and made me feel very comfortable and relaxed. Next the best dentist I have ever had walked Ianthe room. Dr. Lew is absolutely a wonderful man and dentist. He took such great care and really made me feel like I was important to him. He was nothing like the used car salesman we have encountered in the past, trying to sell you every procedure with «No money down» and «financing to fit you pocketbook!» He was the best and I guarantee you will not be disappointed with this entire staff. It is small in size but very big in heart. Thanks Dr Lew and ladies!

There are two things in life I’ve never looked forward to; getting a haircut and going to the dentist. Both I typically put off. But after meeting Dr. Lew, going to the dentist hasn’t been the dreadful experience it once used to be.
Dr. Lew and his staff are not only professional, they understand the anxiety most of us feel while sitting in that chair, and do their best to make you comfortable. And even with the doctor’s busy schedule, (and mine) they always find a way to fit me in.
Dr Lew not only does excellent work, but has even corrected work from my previous dentist. I have full confidence in his judgement and his skill.
Now, if Dr Lew went to beauty school… I’d be all set.