Cha Soo OD

The Dr. was in such a hurry to be somewhere that she only saw me for eyeglass and contact lens exam in 10 minutes. Wow! $ 109 for 10 minutes.

I am saddened by the lack of quality customer service.
I physically walked into the office last week and made my appointment to return today (1÷19÷15) for an eye exam. I have been to this office once before back in 2013. I was helped by a gentleman and he confirmed with me that I had insurance and that the information was still the same. I said yes.
Today I showed up for my appointment and was asked to review my chart, make any changes and sign. I did. I was taken in for my exam and finished quickly. I was then asked to pay the amount for the exam. I explained that I had insurance and that my copay should be $ 0. The lady then said «oh well your insurance company’s website is down and we are unable to bill them so you will need to pay and then we will give you a receipt and you can bill them.» Um, NO!!!
I refused to pay the fee and told them that this was not MY issue. To sum it up, the 2 girls and the Doctor were incredible rude and have horrible customer service skills.
I came home and within minutes was on the phone with my insurance company, whom explained to me that the Doctors office can call or even fax the insurance company to Bill them. She explained that there are different ways other then the website to Bill the insurance and was not pleased to hear that I was told that.
I have found another Doctor and have an appointment tomorrow and plan to NEVER give Dr. Soo Cha and her facility’s business nor anyone I know will give her their business ever again.

I am a Costco FANATIC! If Costco sells a refrigerator — I buy it there. Flat Screen? What’s a Vizio? We now have 5 Costco-​purchased Vizio’s collected over the years! Pharmacy? Costco. Cell Phone? The Kiosk in a Costco! Business cards and check printing? A Costco partner from their website? A pricey electronics gift to an out-​of-​state friend? Costco!
Am I aware that some of these in store providers are there on contract with Costco and not Costco Employees? Yes I am. If Costco believes in them — by default, that’s all I need to know. They do their homework…
Costco has changed me. I dropped my prissiness and now proudly buy $ 12 — $ 30 bottles of Kirkland Cabernet — and wait for people to roll their eyes so I can PROVE that Costco wine buyers «know their stuff.» Kirkland IS NOT Kenmore! I have come to learn that anything Costco associates with their «COSTCO BRAND» is top drawer and I assume it goes to choosing their in-​store vendors.
Now let’s talk about Costco’s Dr. Soo. OD
I wanted to leave a 1 STAR, but I’ve had a 1 STAR review end up in Unilocal’s ash bin — I figured for «being too harsh.» So I debated with myself and decided I should be gracious and give the benefit of the doubt. My high expectations of a Costco-​approved vendor may have caused me to be more devastated than had Dr. Soo just been some «random optometrist business» in a strip mall somewhere. So 2 STARS. Dr. Soo’s poor business management policies —and by extension his staff’s incompetence— will keep me and my wife in the dark as to commenting on his chair-​side manner.
My Frustrations — built up over a FULL week of trying to do business with him. I called the Costco Optometry’s phone number last week and inquired about an eye test (and pretty sure some glasses) for my wife. «Exams are $ 49,» said the cheerful phone person. «Wow,» I said «that’s amazing.» Figure its the volume that having a business right in the flow of the daily 1,000’s of us affluent and trusting Costco members exiting the store makes for guaranteed business success. Makes sense. «May I schedule her an appointment,» I asked. «Yes» she said, «let me connect you to the Doctor.»
I got VOICE MAIL. Hmmm. In all the years I’ve never experienced voice mail from their VERY BUSY pharmacy — must be my bad luck. I left my number Wednesday afternoon. No return call. No call on Thursday either. No call Friday.
I called a 2^nd time at 10:10 am Saturday (Costco opens at 9:30 am) thinking my wife can sneak in early, but just in case, thought I’d attempt to make an appointment. Cheerful person says «Sure! — Let me transfer you to the doctor.» She did and I got VOICE MAIL again. I left my call back number and waited. My numbers follow me ²⁴⁄₇ to ALL my devices. No return call.
That was 4 days ago. Called 3^rd time today, Tuesday. Cheerful person says, «Sure, let me transfer you to the Doctor.» Frigg’in VOICE MAIL. So I left my 3^rd message. Repeated my phone number slowly and clearly multiple times. No return call. Their day is now over.
I called the Costco Manager (Calvin I think) and had a discussion with him. He tells me that a regional office oversees the various Optometrist locations and he and all Costco management is always very interested in any customer feedback about ANY service less-​than-​excellent. He wanted to take my number and follow up with me. See! See! There’s «THAT COSTCO SERVICE!»
But no, I don’t want to force myself on their in-​house doctor. I am really sad, that I cannot add Optometry to my all the other services and products we count on Costco to deliver. He said he was going to walk over and have a discussion with the vendor, and my protests that I had mentally written them off did not change his mind. I thanked him and turned to Unilocal to locate a non-​Costco Optometrist.
We made an appointment with Brea Optometry with 20 stellar Unilocal reviews. Their exam cost is double at $ 109. Gladly pay double for service. Willingly pay for competency. I’ll compare them in mid May following our appointment.
Sadly, for me, the stain of this in-​Costco vendor operation, seeped onto and then stained the edge of Costco’s otherwise flawless brand.
7:00 PM UPDATE — A man called from Dr. Soo’s office (assumed it was Dr. Soo) and asked if I had called. «Yes,» I said 3 times over the past week. I informed him I was able to call another optometrist where an attentive and helpful human was able to make us an appointment in that one phone call… (Imagine that) …so sadly, we have moved on. (Personally, I think Costco Manager Calvin had a word earlier –as he promised– and anybody trapped in Dr. Soo’s Voice Mail Hell got a surprise call this evening…)

Unprofessional and incompetent staff.
The optometrist is ok.
Go see another doctor.
Went to see Optometrist Soo Cha at the Costco locale in La Habra.
The staff purposely obtains «non-​network» provider benefit information and charges you accordingly $ 30.00 instead of the «in network» $ 10 copayment.
They also charge $ 10 for dilations (big sign at front desk) which are covered my most insurance. Apparently they’re not aware they are VSP providers.
Also the office refuses to schedule follow up appointments on weekends because they only want to take in new patients which brings more $$ to them than a follow up visit does (usually $ 0). They also do not return messages the same day they are left.
Go elsewhere. Pay the extra $ 100 and avoid this drive through optometry service.