5th Ave Cab

Nothing like hopping into a warm Audi that will safely and soundly deliver you anywhere in the greater Chicago metro area. I’ve used 5^th ave cab for years and can only sing their praises.
Easy to arrange a ride on their website or by calling. Good communication from dispatch and your driver will pick you up exactly where you request and at the time you reserved. All the drivers are polite, friendly, and good drivers. Fair priced flat rates and credit cards are no problem.
Jim picked me up at O’Hare at 2am last night, and it was his first day on the job. He was so awesome and professional I thought he was the owner. Highly recommend these driving pros for any livery needs you might have.

This is why I love this cab company, it is 3 degrees (–20 with wind chill) and the driver calls me to tell me to stay inside at O hare and he will call me when he is closer. And indeed the driver calls. Perfect. Wonderful! And they are very reliable, have nice cars (van or Audi sedan) reasonable prices for a scheduled car service and responsible drivers. If you live in the western suburbs give them a call.

I ordered a cab online over 24 hours prior to needing a pick-​up. When I ordered online, I typed in the address of where I needed to be picked up from and dropped off. Then I received a confirmation email, confirming the time and address. I also called the morning before my pick-​up to confirm my cab pick-​up and time.
5 minutes after the cab doesn’t show up, I call. The dispatcher confirms my address as something other than the address I physically booked, AND confirmed. How does this even happen? I asked to speak to the manager for some sort of explanation or customer service, he offered no solution other than, «your cab will be there in 15 minutes ma’am». So, 15 minutes after I needed to be picked up, and confirmed to be picked up, the cab shows up.
I would NEVER recommend 5^th Avenue Cab, unless you want a headache 1 hour before your flight because your cab company was 15 minutes late… And the cab would have been even later, had I not been paranoid and called them when they became 5 minutes late.

Fantastic service. I called a couple days before my business trip and had me scheduled within minutes. The day of service, John (the driver) text me 10 minutes early letting me know he was out front ready. The car was a very comfortable black Audi. Super clean and smelled great. John was very polite and professional too. They have a fixed price to O’Hare which is comparable to all the other cab companies in the area, but you get to go in either an Audi car or Honda Odyssey instead of a smelly old cab. I’ll be using only this company from now on for business trips.

Being a former «city girl» I was accustomed to the good, the bad and the ugly in cab drivers.
Being a suburbanite, this was my first cab ride and WOW, WAS I PLEASED. Theo came to pick me up earlier than I anticipated and his cab was clean and neat and smelled nice.
Theo then asked me which way I preferred to go to get to my destination. I am pretty geographically challenged so I prayed he would not rip me off when I told him to use his best judgment.
Theo not only got me to my destination with time to spare — he DIDN’T RIP ME OFF.
If you need a cab driver — call 5^th Avenue Cab and ASK FOR THEO. He is personable and nice and funny and a real pleasure to drive with.
Thank you THEO

Might be ok for airport runs, but I have called for rides on 4 different occasions for various destinations. I was put on hold then told the wait would be «at least an hour» on a week day night at 8. Tried to set up train station pick up and said they couldn’t do that until much later in the night. I’m done with 5^th ave. I thought they were a local company.

As a regular Metra rider via the La Grange station, I’ve seen these cabs before picking up passengers. I made a mental note to use them if I ever had a need and today I did. It was a last minute ride in the middle of the afternoon and the fella at dispatch couldn’t have been nicer. The cab even got to me faster than the stated 10 min window, much appreciated given the station was closed and the current temp is in the teens. My driver was charming and got me exactly where I needed in perfect time. I’ll definitely be calling again as well as recommending them to fellow travelers. Thank you!

Always have had a great experience with 5^th Ave. The cars are nice Audis or Odyssey mini vans, and the drivers are always very friendly. It feels more like a black car service than a taxi cab. Our driver last night, Andre, was great. They are always helpful with luggage on airport trips and nice to our kids.

This Cab Company is the BEST!
We had a terrible experience last New Year’s Eve, with the Cab Company the Willow Brook Ball Room suggested, «American Taxi», the cab company left us stranded and a Server drove us home. We didn’t get home until 3:30 a.m. It was a nice night that got totally ruined, and cost us a lot of money.
The 5^th Avenue Cab Company was recommended to us by Tavern On LaGrange, in LaGrange, Illinois this year, so we gave them a try.
They reserve a car for you, give you a REAL Confirmation number and made changes to our reservations for us twice. They text your phone when they’re there to pick you up. The cars were new, nice, clean, heated leather seats, courteous pleasant drivers and low rates.
I cannot praise them enough for making our New Year’s Eve hassle free!

I use them all the time! Drivers are wonderful. Always on time. Cars are clean and well maintained.

Reserved a car online, got an email confirmation within an hr.
Car showered up 10 mins early and waited outside. car was super clean and nice and the driver was super friendly. Also a good low flat rate to MDW

I had the most PERFECT experience with this company. The person I initially talked to on the phone was pleasant and helpful. The cab was right on time and I received a text as soon as he was at the pick up location,. The cab driver, Tom, was so great!!! For the return trip he was again right on time and so fantastic. I would use this company again in a heartbeat and have been telling everyone I know how wonderful my experience was. I can’t wait to need a cab again so that I can use them. And to my driver Tom– you’re the best!!! I hope we meet again.

The people that run this company are complete idiots. I called to get picked up at the airport and told them all the correct details and they went to the wrong airport. After 45 minutes of waiting for the guy to come to the right airport, the woman called me and said he was here, which was in fact a complete lie. When the guy finally got me, he was so rude and did not even apologize. I do not recommend this service to anyone. Every driver I’ve had is uneducated and unprofessional.

My husband and I have been using Fifth Avenue Cab since they came to La Grange in 2010. We have been regular customers and were very happy until the past year or so. There has been a drastic decline in customer service and professionalism of the drivers, dispatchers, and even one of the owners. The cars often smell like a smoky bar and several of the drivers have been extremely unprofessional and even rude sometimes. We are taking our business elsewhere. Their prices have also become increasingly less competitive. One driver talked my ear off about how the people in LaGrange and Western Springs are arrogant and snobby… as he is dropping me off at my home in the area. I couldn’t believe my ears!

On January 14^th, I arranged for a 6:30am pick up on January 15^th from Versailles On the Lakes apartment complex for a ride out to Midway airport for a 9:00am flight. It was hovering at sub zero degree temperatures outside. At 6:40am I get a call from the dispatcher telling me the driver is having difficulties finding the complex. Another 15 minutes goes by and no driver so I call the dispatcher again. Driver still cannot find the largest and only apartment complex on Butterfield Road off of Summit Ave.
I finally walk my now frozen body out to the curb and wait for the driver on Butterfield Road. Finally at 7:20am I see the driver coming towards me. I start waiving my hands to flag her down. The driver gets within about 20 yards from me and promptly does a u-​turn and drives off in the opposite direction. All this time I’m on the phone with the dispatcher telling him his incompetent driver just did a u-​turn right in front of me. Driver never returned… unbelievable.
So now one full hour has passed, I’m frozen, and have no choice but to get in my car and drive to the airport. In order to not miss my flight, I had to park in the airport garage at $ 32 per day and end up racking up a $ 214 bill. I return from my trip and 5^th Ave. Cab mails me a whopping $ 25 gift card for my inconvenience. That won’t even provide me a complimentary ride to the airport. That is the biggest insult I’ve ever encountered.
The owner of this company will be receiving a copy of my receipt and I expect to be promptly reimbursed for the full amount due to their gross negligence.
01÷24÷14 update: I spoke with General Manager and 5^th Ave Cab has agreed to comp me 6 free future rides to the airport due to their negligence. I’m happy they’ve stepped up to the plate and did the right thing.
4÷11÷14 update: Called up and reserved a 6:30am cab for ride out to ORD and a pick-​up from ORD a few days later. Dispatch quickly transferred me over to the operations manager to ensure they would not screw this one up again and to let me know they value my business. Driver was 15 minutes early! I will definitely continue to use 5^th Ave. Cab.
07÷22÷14 update: Reserved a 7:30am cab ride out to ORD and driver is 16 minutes late. Unacceptable and unprofessional. Called dispatch and as usual, driver cannot find the address. It is a complete hit or miss with this company. One thing is for certain, I will be looking to source other companies for all of my future transportation needs. I refuse to alter my desired pick up time and take a wild guess at how late the driver will be just to compensate for 5^th Ave. Cab’s inability to find my address and show up on time.

I called this company about an hour before needing their service and they showed up early and were extremely professional. My driver was very friendly and a safe driver. I would use them well before calling a typical cab company!

Two years ago they were one of the best companies I have ever dealt with, today they have done a complete 180. The last three trips; 30min late, 50mins late and a no show. All these trips were pre-​arranged and I received no calls about them being late. The only good news is, that none of them were to the airport to catch a fight. Do yourself a favor and call American taxi — the cars might not be as nice, but at least they show up.

I don’t get the bad reviews. I’ve used them for YEARS, and recommend them to everyone I know. I remember when I used to have the same rotation of about 4 drivers and knew them all. Lately, it’s rare if I get the same one twice. I like that their cars are Audi’s…nothin fancy, but a nice step up from most cabs. They also have vans now. What I DON’T LIKE~ pay attention drivers, is the cabs that smell like smoke!!! It’s the grossest habit ever, and we are paying for a service. This includes a car not reeking of that crap, or even worse, doused in shitty cologne and/​or air fresheners «masking» the scent. It’s already nauseating sitting in the back seat, let alone with gross smells. So stop that ASAP.
The drivers are always very nice, one even rolled up my hose while he waited! For a single mom, that goes very far with me! If they’d only now my lawn and take out the garbage. They are also considerably cheaper than Chicago cabs, especially with that time and a half bullshit after 10 pm back to the suburbs. Lately, there have been some significant wait times, but they’re usually muy rapido.

The dispatcher is a rude woman. They really need to get a clue and get her off the phones. Obviously, she has been a problem for a very long time. She is very short with customers. What the hell? Does she own the business or is she related to the owner? Move her off the phones! She clearly is not good with talking to customers! They were on time for us, but the price that I was quoted on the phone to the airport was different from what the driver told me at the end of the drive — both TO and FROM the airport (a flat fee is a flat fee people, get it straight). Overall, drivers were courteous and on-​time. Cars are very nice.

I have used them twice so far: Their vehicles were gorgeous and spotless, drivers were very friendly and right on time. I highly recommend! I didn’t give 5 stars because I wish they could be cheaper, but their prices seem to be average when compared to other taxi services.
Dispatcher was fine to me over the phone (saw someone else’s complaint).