Crescenta Valley Aiport & Limousine

We have used this company for at least 5 years and always had fair to good service. This last time was our last time! When we called on Friday for an early Saturday pickup, the person that answered the phone was abrupt and actually made us wonder if they would show up the next day. Shame on us for giving them the benefit of doubt because they didn’t show up! 20 minutes after we should have left for the airport we were looking for an Über car. First call to them when they were already 9 minutes late and we were told the driver was 6 to 7 minutes away. 10 minutes after that call and they told us they were still 5 minutes away. I have no idea what happened to this company. When I first started using them the owner was so nice and conscientious but the customer service has fallen off a cliff. This could have been a disaster if we had missed our flight. Too bad their customer service has gotten poor as we liked supporting a local family business but we have to have reliable car service or it just does not work.