Sandy Life RV Rental

Buyer beware this company is a scam. My husband and I booked an RV rental over Memorial Day weekend. All communication was great prior to our rental and the only red flag was we had not seen many online reviews. But the couple seemed nice and had prompt email responses. that is until it was time for us to receive our $ 400 refund. Mind you — our three night rental was about $ 600 so that extra $ 400 added to their profit margin significantly. We picked up the RV on May 22^nd and returned it the evening of May 26^th (we paid an extra night fee for the evening return). Upon picking it up we noticed a couple of things that were not 100% but since they had been pleasant we didn’t make a big deal about it. Some food scraps had been overlooked and an ant village had moved in as well as the black water had not been pumped and was at over half full. My husband verified that the black water was half full with the owner but we didn’t think it was that big of a deal. Apparently it was because we had to use the camp port-​o-​potties after the first morning. Also, two fuses were incorrect on the RV and had to make a special trip to replace them. But overall not a huge deal. We returned the RV completely cleaned and vacuumed the evening of the 26^th and Sandy Life let me know the refund would take a few days to process. On May 29^th, I emailed Sandy Life for initial follow up on deposit refund. Their contract notes the refund must be returned within 14 days of rental. No response. So I texted on June 2^nd for follow up and received a text stating the full deposit would be completed June 3^rd and allow 5 – 7 days for processing. On June 16^th, I emailed Sandy Life that I had not received the full deposit refund guaranteed on June 2^nd. I received an email later that day that their inspector found floor damage and that a door lock was broke and we would only be getting a «partial refund.» Please note that their inspector did not come to inspect the RV for over two weeks after we returned it. When my husband and I dropped off the RV we asked Sandy Life to do a walk through at that time and they refused. We returned the RV clean and in full working order with working locks. I emailed Sandy Life explaining this and asking why am I just now finding out about this at 23 days post-​rental. I also asked how did I know they did not rent the RV out within that time and are charging me for damages (they had told me prior to rental that the RV was rented the day after our return) or that the RV wasn’t broken into at their outside storage area. I also requested photos of the damages and a receipt for the locksmith. I never received a follow up email after this. I emailed again on June 20^th stating I would like to resolve this issue and cited they are breaking their own contract time line and also did not rent out the RV as agreed upon (black water half full, blown fuses, ant infestation). I again requested photos and receipts and again, NO RESPONSE. On June 26^th, I emailed Sandy Life stating that I would be filing a complaint with the BBB the following Monday and was astonished at their lack of business ethic. Still NO RESPONSE. On June 27^th I used my husband’s cell phone to call Sandy Life as they had not picked up for my cell number the last 4 times I had called them. And what do you know. they pick up. I explained who I was and Sandy Life told me they were only giving me half of my deposit ($ 200) and again refused to provide proof of damages or receipts. I told her I felt totally taken advantage of, that they were scamming my family and that I did not understand WHY they would not provide proof of damages. She got upset at this, said they were not scammers and hung up on me. I’m sorry but given this situation and total lack of communication what would you think? And if they did intend on refunding $ 200 then why had they not done so yet? At this point it had been 33 days since we returned the RV, not to mention THEIR contract stated the refund would be processed within 14 days! When I tried to call her back about 30 minutes later she had blocked both my husband’s and my cell phone numbers. Seriously, that is the customer service they give? Not responding to texts, calls and emails then BLOCKING my number? I have not attempted to call them again as it is obvious I am getting nowhere. Sandy Life emailed me that night stating they would refund the deposit but currently I have only received $ 100. I replied asking for an ETA of the full refund but what do you know… still haven’t heard anything back. What a SURPRISE! So buyer beware– this company doubles their profits by refusing to refund deposits and breaking their own contract. They are SCAMMERS that present like a family business. Very disappointing. I have since filed reports with the BBB, Austin KVUE Defenders investigators, and KXAN Report It. Please message me if you have had similar experiences with Sandy Life as I am tracking this with my attorney.