Kyle US Post Office

Supervisor Elaine Harwood hung up me while I was trying to resolve a problem that USPS is responsible for not I! My package was scanned and delivered. Not in location it was scanned to. So NO ONE knows where my package is. Including the supervisor Elaine. The carrier is going to have to re run his/​her route to figure out where he/​she left it. Yet I’m the one who was hung up on. Why? Bc she thought she could get away with it. WRONG! I drove my happy little self right to that post office n landed a discussion right in her face. What a coward! She was sure friendly when I arrived on site!!!

I have had nothing but friendly, fast, service, at this location! It is kept clean, and well lit. The parking lot is designed to accommodate lots of customers, without congestion.
I cannot speak to the automated machines, working, or not working, but the staff is one of the better, I’ve experienced, at a Post Office.
I have noticed numerous mistakes with similar numerically addressed items being delivered to houses, by accident. ie: 212 Caraway, being delivered to 212 Witte, or PO Box 710 items delivered to PO Box 170. That’s my only reason for not rating with 5 stars.
The clerks have gone out of their way to give me tips on packaging, resulting in faster, and cheaper alternatives. I have witnessed them on more than one occasion, during peak busy times, crack jokes, or getting silly, to relieve stress on each other, and the customers. I believe that to be a positive, in our busy world.

Never again will I use the USPS for international packages. I handle shipping for a company that does much international commerce. This is our local PO. A colleague recommended I use the USPS international program instead of the usual companies I use. Great, I thought. I can support the post office. On the first shipments, the boxes got separated and arrived several days apart. Not too big of a problem. Second shipment was a disaster. I mailed a small commercial product sample via USPS express international (3 – 5 days). Now, 7 weeks later, they still don’t know where the package is, only that it did leave Austin two days after pickup. After that, they can’t tell me. The worst part is the misinformation they have given me – such as «Homeland Security might have it but they can’t tell us; tracking claims can’t be filed for 30 more days; wait for the other country to search for it.» I ship everything from letters to full ocean containers and I’ve never had an experience so poor. The answers from the local branch were the most inaccurate but the whole process has ensured that my sizable budget will get spent elsewhere.

They can not seem to get the right mail in the right box. They also sent my daughter’s Christmas card back to sender, even though it had the correct address and another gift is missing all together. This is not the first time.

To file a complaint against the Kyle Tx Post Office, the Consumer Affairs office for Kyle is located in San Antonio, Tx. The fax number for this office is 210−368−8313.
If you are not getting good mail service from the Kyle post office employees, please let the Consumer Affairs officials know of your concerns so that there is a written record of complaints.

The machines are always broken at this location. And one stamp machine was removed.
There was an employee there who yelled at a customer — to the point where he said ‘give me back my check’ and left.
Serious problems plague this location (except for one friendly employee who works there). She always smiles and is helpful.