Gary L Gilcrease, MD

I have been going to Gilcrease Medical Group for about 3 years. I’ve never been impressed. I switched to Gilcrease after my other doctor opted to size down his practice and I had a close friend that recommended Dr. Gilcrease. I have actually never seen Dr. Gilcrease. I see one of his PA’s and it has taken some time for me to feel comfortable with her.
The office staff just sucks. I have had an issue with them nearly every time. They are rude and treat you with very little dignity and very little respect. It’s so sad that the very first impression you get is that when you check in.
I have complained and they said they would talk to her about it. Yeah, I’m pretty sure they could have cared less about my complaint.
It’s actually quite surprising that the staff is still there after all the complaints I have read on here and talked with others.
The only reason I haven’t switched doctors yet is that I don’t usually go that often, and I only think about it after I already need a refill or an appointment.
I wish they could get it together. I hear great things about Dr. Gilcrease. However, I cannot confirm any of them.

Again, took forever to be seen and not to mention I sat on the floor because there were not enough seats. Patients were overflowing, complaining about how long they had been there. As I sit here it has been 1.5 hours since my appt and I have still not been seen. Oh not to mention I got here 15 minutes early. This place has horrible time and patient management skills… Time to find a new place. I am over it!!!

Half a star really, they tried to convince me after an ultrasound my back pain was obviously just a natural thing so there was no reason for me to come back in for them to continue looking into my back problem. Extremely unprofessional rude staff been my doctor since middle school it’s sad to see a doctor will just guess and not actually look into your problems. These people are crooks

Despite my warnings to avoid this place, my husband misunderstood and made an appointment here. He was newly diagnosed with diabetes by Nurse Practitioner Julia and she prescribes him Metformin. She tells him take this and follow up in three months…
Are you kidding me??? You prescribe him a very high dose of metformin twice a day to someone who has NEVER taken any diabetic medication and you don’t even tell them to buy a glucometer or to check their blood sugar? She did not write a script for a glucometer or the test strips so he paid out of pocket. She didn’t tell him the signs of low blood sugar which if left untreated could leave to coma or death. Not to mention what could happen while driving his car if he didn’t know what was going on.
I can’t say enough to avoid this place if at all possible. Horrible and unsafe.

This doctors office is horrible. They waste your time. They dont answer the phone. The staff is rude and acts put off. The attitude of how dare you make me work is what you get. Everytime its the same attitude. Worst doctors office around. You will be treated better elsewhere in the Kyle/​Buda area. The doctor himself doesn’t even seem to care because it was brought to his attention how rude his staff always is and its getting worse. He justs wants you in and out for your money. They dont care

I’ve been taking my 9 year old son to this practice (in Kyle) for almost three years now and never once got the chance to meet Dr. Gilcrease himself. The nurse practitioner was ok.
Absolute horrible, unprofessional, RUDE office/​front desk staff. Miranda in particular. Setting appointments is a nightmare. That is when they answer the phone or call back after repeated messages. A good example is when I attempted to schedule an appt but their system was down which seems to happen a lot. I gave her all of my son’s info for a call back. She then calls me back to tell me that because my son had not been there for a while they no longer have his file and will need to be established as a new patient. I told her that he had just been there for a cold only three months prior. I insisted she look into it further but she preferred to argue with me. I finally asked for her supervisor. I gave him my feedback regarding the call with Miranda and her horrible attitude. It went in deaf ears. I proceeded to give him my son’s info and he was able to find his file immediately. Rather than set the appt. directly with me, he placed me on hold and sent me back to Miranda. I thought maybe he would speak to her and ask her to apologize for her rudeness. Instead she got back on the phone to insist that I gave her my son’s wrong birth year which would have made him 54 years old if she would have done the math. She gave me a date and time and immediately hung up the phone while I was still talking. This is only one of many bad experiences. They blatantly ignore you when you show up as you stand there looking at them awkwardly waiting for them to acknowledge your presence. I’ve spoken to the Office Manager several times to give him my feedback but clearly no one is being held accountable for the lack of customer service in that office.
As much as I hate to start over with a new practice, I’m breaking up with Dr. Gilcrease.

I’ve been going here for 10 years, Dr. Gilcrease is great! His nurse practitioner Monica is the greatest as well! I highly recommend either of them. Now if your going here for Ideal Protein then you are going to see Juile… DONT DO IT!!! She was a horrible coach and I got offered no sort of reimbursement after I physically could not do the diet, the coach takes too long to answer and blows off anything you have to say… love the Doc and Monica and Nurse Julie R but ooh that Ideal coach had me not wanting to go back

Amazing that the first two posts I read are exactly how I feel. I have never met a more caring and intelligent doctor, but his staff is the equivalent of a call center in the bad part of town. His nurse tries to run his show, and not in a helpful manner. The front desk is as bad as it gets… My appointments get written down on cards, sent as a call reminder, etc., but when you show up you are informed that you do not have an appointment. Your pharmacy refill faxes go unanswered, as does their phone much of the time. The door is usually locked for the first 15 minutes or more after opening or after lunch. I would be willing to bet poor Dr. Gilcrease hasn’t a clue. My family and I have gone elsewhere. It is unfortunate, as he is genuinely concerned for his patients.

I agree with Steve’s post about Dr. Gilcrease but can someone please tell me why his staff gets away with what they do? After calling several times until 8:05 am and still getting the after hours operator I then had to leave a message. I did this by providing all the necessary info they need and told by the recorded message that someone would call me back. Well, they sure did at 2 pm! Unacceptable, zero customer service skills for sick patients.

Dr. Gilcrease is still the same (still good, still busy, but obviously willing to take the time to talk to you).
Location has changed (behind Discount Tire, in Kyle).
But his staff has gotten worse. Don’t bother to show up early… because they don’t care about you or your time and you will be waiting for 45 minutes.

Terrible customer service. I had 3 appts cancelled on me consecutively, no one ever calls me back to reschedule. They expect you to take the time to do it, but NO ONE ever answers the phone. Every time my pharmacy sends a refill request, it goes ignored and unanswered. Now Im without medication, and unable to make an appointment because I cant get anyone on the phone. Im taking my business elsewhere.

I started going to Gilcrease Medical Group when I first moved to Austin in 2009. Dr. Viscardi was an excellent Doctor and the staff at the Buda location seemed ok. Upon Dr. Viscardi leaving the practice I was transferred to Dr. Gilcrease. I can say that I absolutely have no problems with him, so far. On the other hand, his Kyle office staff is less than desirable. On numerous occasions I have been ignored by the ladies who work the front desk and the clerical Supervisor Julie Ramero needs to get her attitude in check.
I’ve been in the field of Customer Service for over 20 years and like Ms. Ramero, a Supervisor as well. She is the rudest person I have come across in a while. I’ve noticed other comments and this office staff seems to have a history of being rude. Too bad Dr. Gilcrease doesn’t recognize that he is and will be losing a lot of patients because of them.

I came down with a bad case of strep throat just a couple of weeks ago and decided to go to Dr. Gilcrease for two reasons: A) My wife grew up going to see him and always recommended. B) We called ahead and they said I would only pay $ 73 without insurance.
We hopped in the car and start driving towards Buda from downtown Austin. When we arrived I stood at the reception area thinking I would be greeted, but instead stood there while being obviously ignored by the receptionist staff. Was greeted nice enough after waiting but then was told I had to pay $ 109 instead of $ 73 since I had not been in to see the doctor for a while. I was charged $ 30 extra because I dont ever go to the doctor unless it is something that really needs to be seen by a doctor. So I fill out all the paperwork that I already filled out but that paperwork probably was thrown away by the staff because I am not sickly enough.
My appt was at 11, I didn’t see the doctor till 11:45. Was taken to a room by a nurse named Debbie (or Roxy both were equally rude) and coincidentally she was not at all friendly either. She began by swabbing my extremely sore throat WITHOUT telling me she was going to do so. I was told to open my mouth and my thinking was that she is going to look at my throat for symptoms. Nope, she pulled a quick one and shoved the swab down my painfully sore throat like she was digging for gold. After gagging and feeling like my throat had just been stabbed, I proceeded to tell her that I didn’t think a swab was necessary given all the symptoms point to strep. I asked if she could talk to the doctor about not having to do expensive lab tests (especially since I already was charged $ 30 more than told) because it was clearly strep throat. She said that was not possible and started walking out the door while I am still talking to her and shut the door while I was mid sentence. At this point I look to my wife and our 3 year old daughter and just laugh because thats what the staff are… laughable.
The doctor, Julia, was awesome and understood that I didn’t need to do a swab test given that I had all the symptoms of Strep Throat. I was given my prescription and left feeling conflicted about the whole experience because the doctor was very nice and professional. Well I ended up having to call the office 5+ times to figure out when and where my prescription was going to and was HUNG UP ON because one of the ladies did not like my tone after I was passed around the office without any real conclusion to the whereabouts of my prescription. Overall just a extremely unprofesional experience that I would not wish on anyone else.

I used to be a patient of this group several years ago. I quit going to them because it seemed the office personnel didn’t really care about the patients. They would talk and joke among themselves and make the patients wait for them to finish. Recently I decided to get go back and see if anything has changed. I called for an appointment and they couldn’t find my records. They explained that if you haven’t been there in 4 years, they send your records to storage. I guess by «storage» they really mean «garbage» because it is impossible to get them back once they are sent there. I was now going to be treated as a new patient with absolutely no history. (I found this to be the case when we tried to get my daughter’s shot record from them. it was in storage and was no longer available)
In the past, I saw Monica Rogers and absolutely loved her so I got an appointment with her. I was told she wasn’t available for 2 weeks so I made the appointment and waited the two weeks to see her. Today I got a call from the office confirming my appointment with another nurse practitioner. I told them, no, I had an appointment to see Monica. They told me her schedule was booked. I said it wasn’t booked 2 weeks ago when I made the appointment. If I wanted to see «just anyone», I would have scheduled my appointment sooner. I did not appreciate getting bumped to another nurse practitioner when I specifically asked for Monica and waited 2 weeks for that appointment. I’m guessing an established patient needed an appointment and they figured they could bump the «new» patient and no one would care.

Where do I begin? Hands down the worst experience I’ve had at a doctor’s office. The two ladies at the front desk are beyond rude and unprofessional. After my dealings with them today, I believe it’s from a total lack of intelligence. In short, because the length of their abusive patient behavior is too much to tell, I filed a complaint with my insurance company and left to go to the Redi Clinic at HEB. Redi Clinic’s staff was kind and helpful, they’re even less expensive! WIN — WIN!
My advice… STAY AWAY FROM GILCREASE’S OFFICE! That is, unless your masochist.

I’ve been seeing Dr. Gilcrease since I was about 13. I consider myself a seasoned patient of his. Now that he’s expanded to ‘Gilcrease Medical Group’ I’ve been left wondering where the service and attention I’ve learned to love has gone.
The office staff is beyond terrible. It looks as if the hiring manager took the cast of 16 and pregnant and stuck them in scrubs. They’re horribly rude, gossip, and ignore you as long as possible before checking you in. There’s even a woman wearing a shirt that says ‘waiting for my next happy hour’. In what land is that considered professional attire in a medical setting?
The wait time has gotten ridiculous. I used to come in for an appointment and be seen within 15 minutes. I’ll be luckily if I leave the waiting room 15 minutes after my scheduled appointment.
The only thing that keeps me coming back is Dr. Gilcrease himself and one of his male nurses. A star for each! Actually getting an appointment with Dr. Gilcrease is an act of god. So, this will be my last appointment with this medical group.
I’m sad to part ways but I feel as if my small town doctor has outgrown me…

This doctor is probably the best doctor I have ever seen. He always takes time for you when you have something you need to discuss. He explains himself and why he does things the way he does, because all he wants you to do is be the healthiest person you can. His stuff is very friendly and always able to help you when you need them.

Our entire family has been seeing Dr. Gilcrease for almost a decade now. We really love him and his entire staff. He is very thorough and is happy to answer any questions you might have. I would recommend this office to anyone.

I waited an hour after my appointment to be seen and the front desk isn’t very professional or helpful. I’m kinda sad because they had such great reviews.

Dr Gilcrease is wonderful, as is his nurse practitioner Monica. Knowledgeable, friendly, helpful and I never feel that they are in a rush. The front desk staff, on the other hand, leave a LOT to be desired.