Firehouse Animal Health Center

In the past my fur faced children would end up on the floorboard of my car as soon as we pulled into the parking lot of the vets office. It was an ordeal just to get them out of the car and inside. My dogs (I have 3 rescues) can’t wait to go inside. They love this place.
I agree with my doggies. I find the negative reviews hard to believe. My experience was the opposite.

Will never go back to this vet again.
I tried them out after purchasing a Unilocal $ 50 credit for $ 25. I took my dog to get her annual health check and shots. Even with that slight discount, the bill was over $ 130 MORE dollars (so yes, about $ 175 total). To put this in perspective, I took my second dog to a different vet for the exact same checkup and shots, and it cost me about $ 50. In addition, they tried to up-​sell me on dental cleaning at over $ 400…seriously.
I will say the staff was nice, which is why they get 2 stars. Unfortunately, I can’t afford to pay triple the amount for kindness. Kindness should just be a part of the job.
To make matters worse, I wanted to buy my next 6 month supply of heartworm for my dog online (since it was a significant $ 10+ difference from what Firehouse charges for the same brand and supply even after shipping costs). I received a call from the vet stating they refuse to validate any online pet medicine orders and that I would have to order through them. Really? Is the dog’s best interest not the priority, but rather getting money in your pocket?
I will take my dog for a NEW exam to my NEW vet before I give this place another dime.
(and yes, check out my other reviews. I generally try to come on here to praise great businesses and rarely try to complain, but this one really irks me. If you can’t put my pet above your profit, you’re just not my kind of vet.)

Kelly is the ABSOLUTE BEST EVER!!! As awesome as the Vets are it’s Kelly’s EXCELLENT CUSTOMER SERVICE that keeps me coming back!!! Seriously, there are no words to adequately express my gratitude. I have my hands full with two kiddos with disabilities and two pups, one of which is extremely demanding! LOL!!! Thankfully, Kelly helps me juggle it all by ensuring their needs are met. You can’t put a price on the family atmosphere she creates by going above and beyond to keep me on track! Thank you, Kelly for making me feel like family!!! Firehouse is extremely fortunate to have you heading their team!!! XOXO

We took our dog in for stitch removal even though we had her surgery through another vet. The staff at Firehouse didn’t blink an eye at our request and took excellent, loving care of our great pyrenees. This is the cleanest vet center I have seen — l love it!

My first experience with Firehouse was when I took my standard poodle in to be xray for a leg injury. They told me it was broken and recommended a surgeon as the fracture was severe. I took the dog to have surgery and after the surgery it was Firehouse who called me nearly EVERYDAY to check on my COCO. The surgery center never once called to see how she was. They did a good job but it was FIrehouse that showed compassion. They have sold me on coming back and in fact I have been back many times. Kelly is great as is the rest of the staff.

I have now taken 4 animals to Firehouse. Three dogs and one cat. Every visit has been easy to schedule, the techs and the vet are awesome with the pets, and I feel like all my options are explained. They don’t try to push unnecessary tests or medications. I was very sad when Dr. Moore left, but I really like the new vet as well. I am definitely a long-​term client.

Not happy with them at all. My dog was very sick. Didn’t help him at all. Wouldn’t take paperwork from an emergency clinic they recommended. Luckily my dog made it through barely. Thanks to pedialite and ensure and IV fluids sub q thanks to help from some friends of mine. Hopefully this time my review doesn’t get deleted. Since they have deleted my last 3. All they care about is money.

Fast and easy appt. scheduling! The vet and her staff were professional and friendly. The office space is neat and clean.

AMAZING! Super friendly staff! And WHAT!!! They give all new clients a bottle of wine when you check out! Would you like red or white? AND they help you to car.

I stopped in here because I was curious. I didn’t have my pet with me, yet Kelly offered me a snack, coffee, soda or tea. Based on hospitality only, Firehouse gets 5 stars.

My dog’s first checkup was a positive experience! The staff was welcoming, attentive, and very professional. Also, where else can you get a free bottle of wine on your first visit?

Love Dr. Moore! My cats & puppy have both seen her and the appointments are always so informative. She really takes the time to make sure my babies are comfortable & that I understand what’s being done. The rest of the staff is super friendly as well and it really feels like they all love the animals they’re working with. The complimentary bottle of wine was pretty great too :)

I was very nervous to find another vet like the one we’ve had for 9 years and 900 miles away now. I was so pleasantly surprised with Firehouse. The building is clean, the rooms are big enough for our dogs. The staff is so nice. Dr. Moore was so awesome and truly cared foe my dog like I would want. She was very thorough and made sure I understood everything. I love that befoe anything I was given an estimate of costs and given options on care. We look forward to our relationship with them.

Our jack russell terrier Ruby had problems with her anal glands (again) and we needed to find a vet fast! We just moved in to town and didn’t know where to take her. We’d noticed Firehouse and since they are new in town, too, we thought we’d give them a try. So glad we did! First of all, they saw her right away and knew exactly what to do. She had to wear a cone and they gave her a more comfortable one because they wanted her to feel ok with it. We had to see them again the next day because her glands had ruptured (sorry TMI) and again, they saw her right away, cleaned her up and relieved her discomfort. I felt she was in good hands the whole time. I feel very confident taking Ruby back and highly recommend you give Firehouse a try if you are looking for a new vet or need a change. I can tell Dr. Moore and her team really care about their patients.

My husband and I have a 2 year old Golden Retriever named June and she is spoiled rotten, as dogs should be. When Firehouse Animal Health Center opened, I went in not knowing what to expect and I was blown away! The office smelled amazing, they had a complimentary coffee/​refreshments bar, and the staff was very welcoming!
Our first appointment couldn’t have been better and the free bottle of wine was icing on the cake. Yes, they give you a free bottle of wine for first time appointments. Dr. Moore gave us a tour of the office and we were really impressed with the state-​of-​the-​art equipment for surgeries and dental care as well as the beautifully kept large holding areas. They even had an outside gated walking area for dogs.
Dr. Moore was amazing with June! She really took care of her. June had been suffering with a yeast infection in her ear. June’s previous vet quickly prescribed her with some medicine and said she would be okay after 2 weeks. Well, that wasn’t the case, so we wanted Dr. Moore’s opinion. Dr. Moore was very thorough and cleaned up her ear that was extremely clogged. She made sure we were well informed of June’s aftercare as well as making sure to set us up with a follow up appointment. It has been 3 days and June’s ear is significantly better. No scratching and the redness is gone.
Thank you Dr. Moore and staff for being an wonderful addition to Kyle, TX and for taking care of my furry-​baby! We wouldn’t want June to go anywhere else!

Have been a patient of Dr. Moore’s for a while now… and can’t say enough good things about her care and compassion. She delivers just the right amount of information and in a manner that I can understand!
The practice is high-​tech and high-touch…I would recommend swinging by and taking them up on the offer of a tour… impressive!
I drive past many, many vets on the short 20 minute drive from Austin. For my dog and peace of mind, it is more than worth it…

Dr. Moore is the best! Every single time I have brought one of my pups to her, she is enthusiastic about seeing us, making us feel welcome and at ease. She sits on the floor with my dogs since they are weenies about being on the exam table; how many vets will conduct the whole appointment with everyone chillin’ on the floor? Not many. She always goes the extra mile to help you figure out what’s going on, printing up pages of studies and research to help you decide what’s best for your furbabes.
Recently, we lost our eldest pup to a horrible form of bladder cancer. Dr. Moore was a saint the whole time. When she called to tell me that it was bad news, she was sensitive to the fact that I was a teacher on lunch break and couldn’t handle falling apart from the news before going back into the classroom for a full afternoon. She simply told me that we’d talk when I got there. I appreciated her willingness to work with me in even that simple detail. While we were figuring out his diagnosis and how to proceed, she let me know about some treatments, even experimental treatments. She let me know possible costs, she offered to call clinics for me, she was supportive of whatever course we wanted to take. She was also realistic about how much time we’d get with our lil’ guy after any of these interventions. When we decided it was too expensive and too painful for him to do any of the crazy experimental treatments, she was also supportive. We never felt browbeaten into any unnecessary tests or expenses. She was with us every step of the way. When it was time to let him quit fighting, she was there also, helping us plan the best send off we could. She even cried with us several times. Knowing she was with us, and would guide us through impossible and heartbreaking choices helped in immeasurable ways. We couldn’t have asked for a more supportive vet.
One of my other pups has developed a heart condition over the past year. Lots of questions have come up, on an almost daily basis in some cases. She has always been there with an answer, and no judgement, no matter how nutty my questions may be. Her patience and support have once again guided us calmly through what could be a stormy time.
In short, you could not do better than Dr. Moore. She genuinely cares in a deep and significant way. She remembers details that you wouldn’t expect, she checks in, looks after, and cares so much more than she has to. She clearly does what she does because of genuine care and concern. We love her and our pups love her. We couldn’t ask for more.

My wife and I have two rescued pets; a 7-​lb Ragdoll cat and a 107-​lb Lab mix. Our animals are treated more like children than pets and we are particular about who we entrust them with. Prior to Dr. Moore, we did not have a veterinarian we could count on. Vaccinations and annual check-​ups are easy, but when your pet’s life is on the line you want a competent and compassionate veterinarian. Over the years, Dr. Moore has helped us with both routine and life-​threatening issues. Together we have gone through vaccines, allergies, heart worms, urinary tract infections, surgery and even cancer. We rely on her extensive expertise to ensure our pets receive the best treatment possible.
You can always trust Dr. Moore to give you an honest assessment on your pet’s condition. I have always understood the treatment options, pros & cons and cost of each test so I know exactly what to expect cost wise. I never feel pressured into any costly treatments and was very confident in the diagnosis and treatments that were given. She offers helpful advice and suggestions, but lets you make the final decisions without any pressure. Dr. Moore is easy to talk to and understand in person, via phone or even email. She is always respectful and never talks down to you. After every procedure, she has always followed up to ensure there are no complications or lingering questions.
Simply put, Dr. Moore is an exceptional person and veterinarian. From check-​in to check-​out, Dr. Moore is concerned about your experience. She works with the staff to ensure the atmosphere is safe, professional and comforting for both humans and pets alike. We are truly blessed that Dr. Moore oversees the well-​being of our beloved pets. Without reservation, I would recommend Dr. Moore as the next (and last) veterinarian your pets will ever need.