Dunkin’ Donuts

The employees, and manager, were super friendly and helpful. The donuts were delicious. And we were very happy to find they served bagels as well. When we wanted an Iced Chai Tea drink that wasn’t on the menu, they were happy to make it.

I want, desperately, to give a better rating, but I can’t. I adore my Dunkin coffee, truly. This location has got to get their crap together! They take so long to get people through the lines, they mess up drinks regularly and their customer service is absolutely wretched!
I don’t want to pull up to my coffee joint and be asked «what do you want?» Or «do you know what you want?». It has happened all the time. This must be how they are trained to ask because they are almost all really rude to customers.
This trip, I waited for a full 10 minutes because they were understaffed. Instead of splitting the 2 workers that were there, they both just worked on the Baskjn side serving other customers. If it weren’t for the husband of a woman working there, I’d still be waiting for a simple iced coffee. No one even apologized and recognized I’d been waiting, nor did they greet me and warm me of the wait when I arrived.
Boo! Thanks, though, to the husband! You kick butt for letting me go ahead of you!

I went today for the free donut special and literally the lady slammed my coffee down spilling some and not even cleaning it off my cup or anything she just was like «oh shit» and went about her business. You spilled my coffee woman. It was a chubby lady with blonde hair

We come here for the baskin Robbins ice cream and they are always out of something — strawberry ice cream, cookies and cream, waffle cones, etc. the staff is very inexperienced

This review is for Baskin-​Robbins not Dunkin Donuts. Drove thur for two ice cream cones and ice cream was melted, more like a mousse than ice cream. Server didn’t care she was serving this stuff? Or she didn’t know better? Whatever the reason, obviously the freezer is NOT working properly is my guess, but don’t serve it to a paying customer.

Thoroughly disappointed with the breakfast sandwich. The Texas «toast» was like a soggy sponge — not the least bit toasty. When I opened up the bread, the cheese slice wasn’t melted at all, so I touched the bacon and egg — COLD, as if they pulled it out of the freezer and barely tried to warm it. If that wasn’t’ bad enough, the sandwich had absolutely NO flavor. Disgusting. Their donuts might be ok, but don’t try to order anything that needs to be cooked.

Nasty filthy place. Disgusting food and the most idiotic people working there. Waste of time and a terrific start to the day.

Not very impressed with the service here. The drive thru guy was rude and rushed through the order. Ending in wrong order and a mini coffee let’s just say I won’t be coming back. On a positive note the lady at the window was very nice.

I am a huge Dunkin Donuts coffee fan. As much as it kills me to give this place a one star I am going to do it. It is disappointing every time I go into this place to see how filthy they keep it. The garbage is always full the bathrooms are always nasty and the floors are gross every single time! For a brand new facility it drives me crazy when employees and management do not take pride in cleanliness. There is no excuse for poor hygiene especially in a restaurant. I hope management sees this review and do something about it. I would hate to stop going here because I do love the coffee but it’s hard to support a place that does not take pride in their facility. I hope other people speak up so we can keep this place clean!

Food is usually great! Sometimes hit and miss with soggy hash browns. Store is often closed randomly? There will be an employee in the store but they are non-​responsive. Drive thru manners are also hit and miss. Sometimes I am ignored for over five minutes with no updates, some attendees seem oblivious to common courtesy.

I love Dunkin’ Donuts and I enjoyed my meal, however, the lady who took my order — not sure of her name. Chunky with blonde highlights was rude. I’m guessing she’s the manager. Then the person who called my order out slammed my bag on the counter.
First of all, don’t slam my food at 7 in the morning. I’m totally not a morning person. Secondly, have better customer service. Greet people when they come in, don’t have such an attitude. I know its early, but keep your personal issues to yourself. If you’re a manager with that poor of an attitude, I feel bad for the staff. I literally said to myself, «I would hate to work under her.»

Love Dunkin coffee. But as far as a Baskin Robbins… where they keep the icecream is dirty and it’s expensive $ 7 milkshake?!

Yes this is the best place no question to it a real dunkin doughnuts. Clean great staff and the best coffee around by far

Tried the dark roast iced coffee. Delicious and only 99¢! Drive thru service was quick. Location is right off the interstate. Will definitely come back! Sorry, Starbucks.

I went through the drive thru, so not sure about their store or selection, but the woman at the window was polite and our order was correct. We ordered 6 different specialty donuts and they were all yummy. I will go back.

Every time we go, they are clueless! They have never once gotten my order right the first time. They have no clue how to use the phone app either. Go to Shipley’s!

This coffee shop is OK during the daytime hours but its not a place to go to between the hours of midnight to 5am. I commute between Austin and San Antonio so was very excited to see this place open but I’ve been disappointed with the service and product. For the past several times, the coffee has had way too much sugar, the coffee is in the wrong cup (could care less. At least when this occurred, the coffee came out right), they had no lids available, and this past time I tried to get my money back just to learn that they have no manager on duty at night so he couldn’t reopen the cash register. During the daytime, I haven’t run into any issues here but I rarely ever stop on the way home.

First, I LOVE Dunkin’ Donuts. Their coffee is SO much better than bitter, expensive Starbucks coffee. When I first moved to Austin, TX from NY I was bummed that there wasn’t one near my house in South Austin. But now new franchises are opening up. Woo hoo!!! I recently moved to Kyle and found that there was a Dunkin’ Donuts ten minutes from my house. (Hooray!!!) I have been there a dozen or more times in the last few weeks.
The quality is Dunkin’ Donuts quality, so I have zero complaints. Absolutely delicious coffee, fresh donuts, bagels and assorted other tasty bits. YUM. I’m mostly there for the coffee, but occasionally take a box of Munchkins to a gathering or have a toasted bagel with cream cheese for breakfast. I love that I can zip through the drive through on my way to the office. The building is brand new, so the interior is clean, bright and cheerful.
Also, I am LOVING the Dunkin’ Donuts Perks app. I earn free drinks and other perks ALL the time and conveniently pay from my phone (which I have set to auto-​reload from my bank account when it gets low.)
This location serves a dual purpose and is also a Baskin Robbins, but I haven’t tried the ice cream yet. Maybe I’ll order an ice cream cake for my birthday. :)
The staff seems, at times, a little confused, but I chalk that up to the relative newness of this location. That said, they are VERY friendly and really go out of their way to be helpful.
I am SOOO glad that this location opened and plan to be there a lot in the future!

What can I say, I’m not in love with this place, but it’s okay. I’m not a huge doughnut person, really, so unless you’re classing it up like Gourdough’s, I don’t get super excited.
However, there’s not really a whole lot of unique food places in Kyle, so Dunkin is welcome, and they have decent, albeit lightly pre-​sweetened??, coffee. They have lattes and such, but don’t expect fancy flavors or Starbucks-​like service. Expect fast-​food-​like service. This is a Kyle-​adjusted 3-​star review, so 4-​stars.

I am so excited that Dunkin Donuts is now in Kyle. We used to drive to north Austin to get our fix. Join the DD Perks program. You get rewards, discounts, and can pay from your phone. It is worth it. I love their glazed cake donut. The glazed yeast used to my favorite, but Shipley’s is the winner in Kyle right now. My wife is a fan of their pumpkin products. The coffee prices are better than Starbucks. Baskin Robbins is now back in Kyle. They used to be where Josie’s is now. Donuts and ice cream? That is a winning combo. It is going to be tough driving past it everyday. I always want to stop in.