Amherst Automotive Service

One of those places People have warned you about. Avoid at all costs. Over-​priced and dishonest. I have to give them 1 star to post.

I went to Amherst auto to get a leaked fixed coming from the rear of my car. I was told the rear differential cover was leaking and needed to be replaced which cost $ 140. Shortly thereafter, I noticed my car leaking from the exact same spot. Disappointed, I brought the car back to the shop to see what was wrong. They called the next day and said that the rear pinion was leaking and they wanted another $ 100 to fix it.
I told them I shouldn’t have to pay extra for an issue I was told was already repaired, but to go ahead and fix it and I’d be in to pick it up.
When I went back, I spoke to the owner Ken to see if he would help resolve the issue. Let him know that it wasn’t right that I pay for their mistake. Even if both the cover and pinion were leaking (which I find hard to believe), I should have been told that the first time I had the car in for repair. He said and I quote, «we assumed that’s where it was leaking from since there was fluid all over the cover». I didn’t pay for them to assume my car was repaired. I paid to have it fixed. I then asked if he could split the difference with me, since they made the mistake in telling me my car was fixed when it in fact was not (it wasn’t that I couldn’t pay the extra $ 100, but the principle of the matter). He said they didn’t make a mistake and refused to admit they had done anything wrong. He then had the audacity to ask if I was just trying to get something for free. One of the other mechanics then said, «you shouldn’t have bought a car if you didn’t want to pay the repairs». Are you serious? The sad part is that they would’ve made their cost back and a whole lot more if they had taken some responsibility for their actions. I have an older car, so its in the shop at least a couple times a year, and I have always paid for repairs when they were actually performed. I found their overall attitude was rude, and disrespectful. In the military, I was taught Integrity First, Service Before Self, and Excellence in All We Do. I feel their unwillingness to admit fault, unwillingness to work with me at all in resolving this issue, and incompetence reflects shortcomings in those areas. I paid to get my car back and will never go back again.

I was recommended to call Amherst Automotive by a coworker. I have a 1994 nissan 240sx that I had originally taken to Ted Russell Nissan. Ted Russell had my car for 2 months charged me $ 1400.00 plus and never did find the real problem. After I took it «on a hook» thanks Ted! to Amherst Automotive they called me within 2 hours and told me what the real problem was. They are very good at what they do. Don’t expect marble floors and fancy waiting areas they just do professional work at a very fair price. Don’t get ripped off by dealerships that don’t have a clue, Take your car to Amherst Automotive