Lithia Body & Paint

How about ZERO stars?
Worst customer service EVER. Lemme break it down.
Hit a deer August 8^th. Have the card towed in. 3 weeks later they tell me they still haven’t started repairs on my car because «we only have one car rack here, and we like to complete one car before starting another.» Excuse me? How is this customer service?
Had to order parts multiple times. I get that. You find problems as you tear apart parts and replace them. A total of 9 weeks later we finally get our car back. 9weeks! And guess what… the front fender, where I hit the deer… the fog light doesn’t work. Shouldn’t that be something checked? Another part needs to be ordered, another 2 weeks to have it in and fixed…
Even my insurance agent found it ridiculous. We got our deductible waived, and the rental car fees waived. But please. That doesn’t make up for it.
Don’t go in. Travis and Cody run the show, and have great excuses for why the work isn’t completed in a timely manner. Unless it’s a quick day repair don’t go. Until they can expand to accommodate demand. There’s no excuse for service that poor.
Update 1÷15÷16 the radio/​back up
Camera has been shorting out since we got the car back. Lithuania had no answers. We took it Into our local Subaru dealership (why we weren’t told to
Go there from the beginning is beyond me). They had it fixed in 30 minutes! Lithuania had taken apart the dashboard during repairs and hadn’t reattached the electrical wiring correctly. Go figure!