The Management Trust- CDC Management Services

Very rude people on the phone. They will not help us resolve an issue. They are impossible to deal with. DO NOT USE THIS HOA GROUP, they are horrible.
I wish I could give them negative zero stars.
Mara Simon is impossible to deal with.

I owned a unit till yesterday in Taluswood, Redmond, where CDC manages the HOA. I bought it in 2004 so I have a significant experience with CDC.
Here what I noticed in 11 years:
1. They don’t send any proactive communication — the yard irrigation system that serves the units’ yard as well for example, has been broken for months — they didn’t bother to let anyone know. Now the yard looks horrible.
2. They never come on site and take a look at the property — there are several areas of Taluswood that need cleaning (like the mailboxes stand) or maintenance. There is a serious problem with moles now, they didn’t even know about (and it’s very visible and has been visible for months).
3. Every time you ask a service like cleaning the common areas, trim the trees, fix the irrigation system, they take time to follow up and never resolve the issue, unless you start harassing them. It took me months in 2008 to convince them to trim the trees in front of my property — the branches were that long that hit the external walls of my Unit. They did the minimum, just trimming one side only.
4. I needed a copy for the loaner of the Master Insurance Policy — it took me several emails and calls before getting info where to get it.
5. Some owners installed a horrible mosquito nests on the front door, which is against the regulation. It took months before CDC sent a communication to remove it. Once in 2013, few unit away from mine, someone installed a noisy anti — malls system that kept me awaken at night. I asked CDC to send a communication for removing it, after providing the precise unit number. They did sent the communication — to me not to the owner of that unit (?!).
6. When I sold the unit, I needed a copy of the resource certificate and a document that states I paid the HOA. It cost me $ 500 since they outsourced all the docs to
— really? Again, why we are paying CDC then?
7. They charge about $ 20 per unit a month — I’m always wondering what we are getting back.
From 2004 to 2007 the service they provided was much better — we had pressure washer of the entrance and decks every ²⁄₃ years, repainting of the decks every 3,4 years, inspection to the appliances like the washer and more — then several CDC employees took over the management of Taluswood and things got worst.
Kudos to Lizzie M. @ CDC who is trying to do her best to help the Taluswood owners — I think the problem of CDC is the management of he company not the Site Managers…

If you are looking for an Association Management Company, I highly recommend you DO NOT hire this group. They are the worst I’ve ever experienced in not delivering on what their contract says they will. I have to ask repeatedly and for months on end to get our association financial statements. They do not respond to e-​mails or phone calls (and often times you can’t leave messages because the voicemail boxes are full). They don’t pay the association’s bills in a timely manner and just overall they don’t seem to care about their reputation or customer service to their clients.

We called CDC on Thursday morning, April 30, 2015 to report that there was vomit on the elevator floor. They did not fix it until Friday morning.
here’s an organization you can file a complaint with:

I owned a condo that was «managed» by this company. 1 star was my only option but they truly deserve none. In the time I lived at this condo, the property manager changed so frequently they were unable to be identified. They were terribly unprofessional and rarely responded to email communications however when they did, it was days after the fact. They may be «employee owned» which must be great for them but they seriously lack customer service skills of any kind.
When we were in the selling process, they never responded to requests from myself as the seller or from our agent. They continually worked slowly waiting until the last minute to complete minute tasks that were related to the success of our close.
After the sale closed, we continued to get billed despite no longer being the owners. Most bills left no information about why we were being billed at all. Upon receiving the last bill and attempting to pay it, they stated they could only accept one form of payment since our account was no longer active as the owner. The supervisor I spoke with had the audacity to say «I am the authority» while discussing the matter. It was so arrogant and rude, I shouldn’t be surprised because this is the treatment I’ve had the entire time I worked with them.
To anyone who is stuck dealing with them, I’m truly sorry.

I wish I could give 0 stars. I’ve emailed them multiple times receiving no response. They truly do not seem to care about business. I wouldn’t recommend moving into a neighborhood that deals with them for HOA. It’s been horrible. I’m learning the hard way.

I would prefer to give them NO STARS! They are the one thing holding up the closing of my townhome. Its taken 2 weeks to get a 1 page, 1 sided form filled out They didn’t bother to tell my mortgage person that we had to pay on line, rather than an invoice. So, when I went promptly on line and paid it we had expected the form to come. NOPE, we went back to the bottom of their pile. I paid $ 160.00 for this. When we called to see where it was at, they offered to get it done more quickly for an additional $ 50.00. WHO ARE THESE PEOPLE AND WHY ARE THEY SO SHITTY!!! I will be getting on the board for our HOA, my mission will be to get away from this company. They take their customers for granted and have NO customer service. They also don’t have the balls to put a real email address on their web site, just submittal forms. That is a bad sign.

We bought a new home in a neighborhood that has this company handle the HOA. Big Mistake. They do not respond to any emails and are rude when you get them on the phone. I filled out their forms to put up a fence on my property. They never responded to my multiple emails about it, so I put it up. Now they are fining me 150 dollars because I did not «supposedly» follow their rules.
Another thing is we pay 75 dollars a month. With that the builders told us CDC Management will take care of your front yard, all the parks in the neighborhood and so on. We have lived here for a year and they only send a guy to mow the lawn for a couple of months a year. They DO NOT TAKE CARE OF IT. Do not buy a DR HORTON property. They and this company are in cahoots.

This Company Discriminates.
We had an AC Unit in our front window. Please recall this was one of the hottest Summers Seattle has faced.
We received a notice that it was a violation in July. We then contacted the management company and received paperwork to fill out in which was done with in 24 hours of receiving and emailed back. We then in OCT received another notice about this AC Unit with a $ 50 fine.
Although in the picture that they provided shows the attached home with an AC in the Window in front of the home which is the same as ours.
We spoke with the homeowners they state that they have never received a notice about the AC Unit in the 2 years it has been there.
This company is very unprofessional and doesn’t regulate anything in an «uniformed» way. There is no rule set that everyone has to follow. Only some people must follow them and others can do what ever they would like.
This is Harassment and Discrimination.
You cant apple a rule to one house hold.
and not the entire community

I own a condo in Seattle and CDC has been our property manager for almost four years and I have nothing good to say about them. They aren’t responsive and have the worst customer service. We had a water damage situation and it took almost six months to get resolved. Our contact was Janet Dahl, who was horrible. She never called us back and kept giving us the run around when all we needed was an answer about whether they would cover the costs to repair the damages. They sent out ServPro to dry out our condo and assess if anything needed to be replaced. It took two months of fans and dehumidifiers going ²⁴⁄₇ until they said that our floors needed to be replaced because they were still wet and somebody would contact us. After not hearing anything from CDC or ServPro for a week, I had to constantly call CDC and ServPro to get an answer about our situation. ServPro went back on their recommendation to replace our floors and said everything was fine, however we didn’t trust their assessment because of contradictory recommendations. We then got a second opinion from Superior /​Coit, who found mold in the walls and recommended that everything be replaced because according to section 4.5.4 of the Institute of Inspection Cleaning and Restoration Certification (IICRC) Reference Guide for Professional Water Damage Restoration, the source of the water was considered «category 3» because the water source that caused the damage was debris filled water that came up through our bathroom sink. CDC said they were satisfied with ServPro’s recommendation and wasn’t going to do anything else. We have heard similar problems from other owners in our building and that is why our homeowners association is looking for another property management company.