Quest Diagnostics Incorporated

1 worker on a Saturday!
So slow.
Expect to spend quite a bit of time there.
Over an hour just for labs and vital signs.
Quest hire more workers.

It is remarkable that this place is in business today — if I could give no stars, I would. I usually give the benefit of the doubt and consider that everyone has a bad day — but there is a pattern here that is inexcusable.
The only thing worse than their phone maze is Debbie’s attitude and expertise in the lab.
Several weeks ago, my doctor sent me here for three tests. When I came in, the lab technician (Debbie) didn’t know how to do the test — and asked me to have the doctor call and clarify.
After weeks of my doctor attempting to call, I spent an entire day calling, holding and pleading for someone at Quest to tell me the phone number and options my doctor needs to use to speak to the lab person in Kirkland. After speaking to «Mel», she looked up the lab co-​supervisor (Leo), emailed him — who called me back and gave me his cell number. The next day, the doctor and supervisor spoke and clarified the tests. Or so they said…
Debbie needed to complete two tests today and made a point of commenting that I «…spoke to her boss».
And then it gets worse…
Not sure how to complete the test ordered by the doctor (and clarified by the doctor — per her request), Debbie resorted to google for instructions. Yes —
. She didn’t consider calling Lou or the doctor or post-​poning (again) — but Google. After reading who-​knows-​what, she decides she is now educated about how to complete the test.
She misses my vein several times and cared less of the pain and bruising she caused by grinding the needle around inside my arm.
When she finally hits the vein, I suggest that she fill the vials for the second test too. Her response was a look as if I insulted her and a short comment that ‘no, I will draw from your other arm’.
And, you guessed it, as she is grinding into my other arm, she profoundly says ‘I guess I should have used the first…‘
I have little confidence that the tests were completed correctly or that the results will be useful. I am calling my doctor to let him know — and, since he sent me there, he can deal with them.
I may call Lou — but it’s a waste of more of my time — and I have no plans — ever — of ever stepping foot in another quest lab.
This place is a joke and is a poster child of what is wrong with healthcare.

I saw Sue for a blood draw. Zero wait. Super nice. I have difficult veins and she found a good one on the first stick. Quick in and out. Couldn’t ask for better.

Got a huge amount of blood drawn here and I look like I got beaten up. No tube was used so each of the 12 tubes were jammed on to the needle in my arm to the point that I wanted to scream in pain. My arm has had several huge and tender bruises for over a week. I am currently sitting in here trying to return a 24 Hr urine test. I apparently have to just wait with everyone else because they can’t seem to pay more than one person at a time to be here. This is my 3^rd visit and there’s only been one employee each time I’ve been here. The room is full of angry people and the phone is ringing off the hook. Stay away!

I made an appointment to take my drug test ar 9am. When I got there and signed in at 8.50am there was one person in a waiting room. He signed in before me, but i could cleary tell from the notes on the «sign in «paper that he did not have an appointment.
There was nobody the the reception desk.
At 9am a dark hair asian woman showed up at the reception, looked at the «sign in» chart and said to a guy: «now its your turn.»
No recognision of neither my presence nor my appointment time.
I thought the whole point of making an appointment is that I get to be seen AT THE TIME of MY APPOINTMENT and not to find out that the person who didnt have an appointment but signed in before me get to be seen first.
Celena showed up about 9.05am and took me in for my test. She was good, and made the whole experience better.
But seriously, it’s just a simple courtesy to acknowledge a person (in an uncrowded room) who made an appointment. I would have settled for any explanation of why he has to take a test before me. But no, that woman didnt’ do neither that nor apologised.

I went to this lab to get my pregnancy gestational diabetes test and had a very poor experience. I had an 8am appointment and a brunette woman was checking in another client as I arrived so she told me to sign in and wait. Shortly after that, she took that client into the back. I did not see the woman (or anyone else) until 20 mins later. At this point I’d been waiting 25 mins (and was fasting for 12 hours… and pregnant). She then called me up and just generally seemed unconfident and confused. She asked me a few questions that made no sense, then took me into the back. To my shock, this slow and confused woman was actually who was going to be drawing my blood three times that morning! I gave her the benefit of the doubt and asked her «so, are you holding down the fort all on your own today» she told me that someone else would be coming on at 9am. She also said «I told myself… I can do this… but that last client really threw me off» WHAT?! Why to instill confidence in someone before you stick a needle in their arm multiple times. She then attempted to stick me… and missed. Wasn’t even close. She told me she was going to get someone else because she’d only been doing this a year! Then another woman came to draw my blood. She was professional and I made sure to have her do all my draws for the test. I have no idea why this woman wasn’t doing all the blood draws to begin with so I wasn’t left spending over 30 mins in the waiting room.
While I was sitting in the back waiting area waiting for my next draw, I kept hearing someone having these huge coughing fits — I’m talking emphysema level coughing. I had assumed it was just a sick patient but I later realized that this was yet another technician! I cannot believe someone would come into work in the medical field in that condition. The woman later came and used the bathroom that was right next to my chair, and the walls were thin so I clearly heard her use the bathroom, flush and just walk right out the door! She walked across the room and used some hand sanitizer. Better than nothing, sure, but not in lieu of washing your hands — especially when you sound deathly ill and are drawing people’s blood!
Needless to say — do not use this lab — go elsewhere!

I would deffinitely give this place a –0– if I can! For those of you who needs to get your lab work done, I do not recommend this place. Quest was the only place my employer had chosen for a urine drug test (I was in a hiring process) I made an appointment online which I was able to input specifically the reason for my visit. I had reserved a zip car for three hours just incase it might take long. When I arrived at Quest I told the front desk lady (blond hair) I was coming in for a drug test, she stated «oh we don’t do drug test on weekend» and I told her it didn’t specifically said that online when I made reservation, she said «Oh you’d be suprised that happens all the times» She did not apologized to me, I told her that they should do something about it and she did not acknowledge me, basically it is whatever it is. Awful customer services right there, I mean would you really trust them with anything else?