Michaels

Poor customer service to say the least. The cashier «Mila» had the worst attitude. Ask her a question and all she did was nod her head yes. She had the rudest look on her face, like she was just annoyed at everyone. I know we all have bad days, but come on. Perhaps don’t work face to face with customers then.

Situated in the heart of Juanita, Michaels moderately meets your crafting needs.
The vast majority of what you would want to decorate for a holiday if you are crafty can be found here and the remainder can be found just a few miles away at Hancock Fabrics or Ben Franklin’s Arts and Crafts.
Michaels has a nice parking lot and is rarely crowded although service is usually slow due to large numbers of coupon using customers. If you’ve a Fitbit and need steps come here. You can wander up and down the aisles and find plenty of trinkets that if you tinker with some you can make majestic items out of them.
I enjoy shopping at this location; I simply wish it was a little larger and easier to reach.

During my most recent visit, my much-​needed yarn was on sale. When I asked for a rain-​check, the checker had to consult with not one, but two additional employees. Two weeks later and I am yet to have received a notification on my so-​much-​for-​needing-​that-​yarn-​yarn.
This Michaels is in need of an update and more space. Bellevue’s location is much more spacious, but its lines are always packed. Kirkland? Your staff is flat out non-​existent and more often than not you’re out of stock or unkempt. Clean it up, Kirkland.

I think I end up stopping here for art supplies at least once or twice a month. Pretty good selection, and very fair prices. You can always find coupons for Micheals anyways!
The only con would be this: I feel like there are never very many people working, especially for the size of the store. It’s hard to find someone. The staff is super friendly though. It’s probably just a slower location.

Slow!!! It’s like everybody in that store works in slow motion!
Prepare yourself to spend at least 1 ½ hours in that store.

I come here all the time for various things — stickers, pens, paper, mason jars, ribbon, tissue paper, etc. because it’s close to my home and work. It’s always been my go-​to for anything artsy craftsy :)
Pros:
— Coupons and sales, ALL THE TIME. Don’t buy anything full price here. There’s coupons you can print off online or just pull up on your phone. Coupons usually stack and/​or you can use multiple coupons at once too. DEALS! Also, a 40% off a regular priced item coupon is often attached to your receipt for the next time you go in.
— They probably have what you’re looking for :)
— Good customer service. There’s usually someone easy to spot to ask where something is if you need help finding something. Also, an extra cashier is usually requested when there’s a few people in line so it cuts the line in half if there is one.
Cons:
— Good location in the Juanita area, but terrible accessibility. It’s complicated into the parking lot if it’s your first time and you’re coming from the East.
— A lot of the store has oldish, narrow (and some dark) aisles to browse through and a creepy bathroom in the very back! I had to use it once but never again.

Called to find out if they carried a product that I was looking for. After on hold for 6 mins., I hung up and called again waited for 4 more minutes until some rude person picked up the phone, she abruptly told me they don’t carry it.
What happened to phone courtesy and good manners, oh yeah it got replaced by lousy service.

Oh, Michaels. I fell so hard for you in junior high, but I fear our love affair has ended. To be fair, who has experienced an amazing craft store?
This Michaels is probably one of the worst Michaels I’ve been to. The low-​slung building, the low fluorescent lighting that somehow skips several aisles at a time. Kind of lends the feel that someone is going to jump out from the baskets of yarn and grab you.
This most recent visit brought us to the framing department. The woman that helped was a «certified framer,» but she had quite a few problems with our request. She also couldn’t describe to my mother the pricing, so I did. We eventually walked out of there with what we wanted, but man, did it take some doing. Maybe head to Aaron Brothers next time if they’re having a sale.
The good: those 50%-off coupons are legit if you have a very specific thing in mind.
The bad: oh God, my soul hurts upon entry. Get in, get out, get your crafting on and forget what happened to you at Michaels.

I’ve been here twice so this review is based on those two experiences.
Driving to this store is pretty terrible. You can only go one way up Juanita Dr. to get into the parking lot. And you can only go one way out of Juanita Dr. to get out (which usually dumps you into the right turning lane at the parking lot).
Also, the layout of the store is weird. It’s GREAT if you find someone who works there and can get them to direct you to the right aisle. I went in there today to find some ribbon and spent literally 15 minutes wandering around in the store because I couldn’t find it and I couldn’t find anyone to ask. And then I finally found what I was after, but it took me 15 minutes to buy a 50c spool of ribbon. Like, what.
The first time I came here I was really lucky and actually had a super friendly store associate ask me what I was looking for, and she actually led me to the right place. I wish I remembered her name because she deserves mad props for her service. Actually that’s why this review gets 3 stars, because of her. If she hadn’t been there I think the place would only warrant 1 – 2 stars.
I also find it super weird that they keep asking for your email address at the checkout.
That said, I’ll probably still come here since it’s super close and it’s nice to have a craft store nearby. So, until something bigger and better comes along, I guess I’ll just politely tolerate its mediocrity.

I avoid this Michael’s, and would ignore it altogether if it wasn’t so close to my house.
Just getting into the store is a headache: you have to notice the sign directing you behind another building. The inside of the store isn’t much better: dark, cramped aisles, cluttered feeling, badly dated fixtures. There are never enough cashiers and often a long wait to check out. Sales help is usually hard to find, which is unfortunate, because the merchandise can be, too. They have a broad selection, but the quality is so-​so.
I’ll give points for good prices, and I did get some great help not long ago from the framing department, but unfortunately the store is badly in need of some fixes.

This Michael’s is really mediocre. I only go here because it’s close by. If you have time to make it to another one, go there. I prefer the Lynwood store over this one for a multitude of reasons. First off this store is DARK, like walked into a store thats closing down and half of the lights are already off dark. Nope thats the way it is all of the time.
Its difficult to find store associates, and often times when you do they are confused about coupons both at the register and when you’re just out and about at the store.
The set up of this store also doesn’t make any sense. Beads are in 3 different locations and it makes no sense. I understand sectioning off the kids pony beads and then the finer beads, but having them accross the store from each other is annoying. Especially since the prices for basically the same item are different.
The entrance is also really confusing. You have to drive past Michaels and then into what looks like an Apartment/​Business complex and wrap around the back of that to the Michaels parking lot. Its weird. Parking spaces are also small.

This is a sad, sad Michaels. When walking to the entrance from the nearly impossible to drive into parking lot, my husband commented, «What is this? The 60s?!!» when seeing he had to actually do a push/​pull door and it wasn’t automatic. He’s kidding, somewhat of course, but it kind of speaks to just how outdated this Michaels is.
It *is* cramped inside, but what I found most bothersome was just how dark it is in this shop! The aisles are packed pretty high up and they’re narrow and so many of them seem to have hardly any light at all. While this could be kind of nice in hot areas of the world where people need to escape the blazing sun, here in the PNW it’s just depressing. I didn’t feel like I would get shanked like another reviewer mentioned (ha!), but if I did it’d probably be a bedazzled one ;)
I also felt like the selection here wasn’t as great as at other locations too. Overall, unless I’m looking for something very common and happen to be right at this location, it’s worth the drive to go to a nicer Michaels…

Nice staff but terrible location. The products are there, but the store needs a major facelift and needs to be reorganized. The store is not thoughtfully laid out and things are hard to find.

The one word that most accurately describes this Michael’s? Ghetto.
First problem: Getting in! Whoever set up the roads decided to block pretty much every entrance. Is that Michael’s problem? Kinda. They shut the side entrance to their parking lot.
Second problem: The layout of the store is really confusing and cramped. Walking toward the back was creepy and I though I’d get shanked any minute.
Third problem: They don’t have any fabric. At all.
Solution: Don’t go to this Michael’s.

Love having a Michael’s closeby. Their discount/​clearance bins have the most ridiculous fun finds at even ridiculous-​er prices.
Not much different than any other Michael’s in terms of selection, size and average availability of the standards and the seasonals.
Couple stars docked for a very awkward parking lot and the overwhelmingly thick smell of what can only be described as an overdose of the «Christmas pine cones» that somehow sticks around all year long. The potpourri section has a leak or something, IDK.

As other reviewers have similarly stated, this location is close to me & therefore very convenient. I usually walk there, so can’t comment on the parking entrance issue. They do have a lot of parking available, though.
The store is small & dark & chock full of stuff. It’s a good place to wander if you like to do that. The few times I’ve been in there & asked an employee for something specific they seem to only know the general area it might be in rather than an exact location.
Not a very large selection of flowers, but they do have a decent amount of floral craft supplies. Also not very large sections for framing and sewing. This store has a lot of random crafty stuff without having a huge concentration of any one item. There’s a good chance that if you’re just browsing, you’ll find something interesting… but if you want something specific, put on your search gear & get a headlamp to light the way.

I live nearby so it’s convenient. It seems chaotic in here sometimes (as in product placement, but mostly when you first walk in with all those sale items or whatever clutters that front area), but I usually find what I’m looking for eventually. The staff are friendly and helpful.

This place gets so packed for the holidays it is unbelievable. I usually come here for scrapbooking stuff. Gotta shop the sales. I love how they give you a coupon for next week every time you make a purchase… keeps you coming back for more thats for sure.
The ladies at the cash wrap scare me. I never know if I am going to get a nice lady or a mean grumpy, old, barely computer-​competant lady… I just try to get in and get out.

This is where arts and crafts go to die.
This place has been here forever as I have been going for over ten years. You have to take some wierd roundabout and drive through some office building parking lot to come in (for one side of the street). It hasn’t changed in ten years and is still dark and old. It’s small for a Michael’s, but the 2 points are kudos for the amount of product they cram in here.
My biggest problem here is their customer service (when it’s a chain, this can be a big judge from one location to the other). I went in last week and told them I was looking for feathers and glue sticks for my glue gun. I was careful to emphasize the last part. The girl points me towards… glue sticks for gluing paper etc. I ask someone else and I also tell her they are out of black feathers and ask if she can see if they have any in the back or in other stores. She says everything is out and I can go up to the front to ask them to check other stores. I go up to the front and the girl says she doesn’t have a computer and buzzes another girl. The girl who SENT me there comes back and says she doesn’t have one either and then she drags me with her to look for a scan thingy. She finds one and it turns out… it doesn’t work, so back to the front we go and they finally get one. Now, they’ve rounded up all 3 employees I met previously plus a 4^th to operate one stupid computer scanner. This is where one of those «how many Michael’s employees does it take…» jokes comes in.
She tells me Bellevue has 3 bags and Lynnwood has 13. I ask her to call Bellevue and she says, «oh or you could call.» My response: «Or you could.» And she tells me I could just go. I point out to her computers can be wrong especially when its a low quantity like 3 and I need all 3. She sighs, they all glare at me and she calls. Turns out, Bellevue does not have any! Shocker. She then says, «you can just go to Lynnwood. It says they have 13.» and doesn’t offer to call or anything.
I can’t believe I even gave them $ 10 of my business by buying the glue gun and glue sticks. After typing that and getting annoyed all over again, I’ve decided to move it down to one star. Oh my God. Never again.

All I needed was varnish. No one int his place knew what in the heck I was talking about. The employees have always been some what nice-​if not indifferent. Keeping it at 2 stars for the sheer fact that it’s really convenient for me to get to. Otherwise 1 star for how messy, disorganized and ghetto this place is… Every time I walk in, I feel as I’ve been sucked into a dreary cave that threw up 80’s arts and crafts from every single nook and cranny.
If you’re searching for Michaels — go to the one in Crossroads in Bellevue…