Frontier Connect Express Kirkland

I wish I could give zero stars for this company. They are the absolute worst! Not only do you have to wait on the phone for hours to speak with someone, but once you finally reach a technician, they are completely unprofessional with ZERO CUSTOMER SERVICE! I’ve been paying $ 40 a month for internet that doesn’t work. I have called and asked repeatedly to have this fixed and every time its still the same thing, they send someone out that I have to pay for, they mess around with the modem, say its fixed and then leave-​without it working.
I finally made the choice to change providers because of the terrible service. I asked for my money back since the service wasn’t working repeatedly and was told the only way I will be refunded is if I stay with them. How does that make any sense? You’ll refund me if I stay and continue to not have any service that I’m paying monthly for? In addition to this, the main system is in my bedroom and the battery has started to go out. It started making a loud beeping noise every couple of minutes. Now it’s getting louder and louder. I called to get this replaced and to have someone come out again to figure out why I don’t have internet and the guy said I would have to pay to have this done again and for the battery. Whaaaaat?! They didn’t put a new battery in for me when I got set up in my apartment so why would I need to pay to have the battery changed out? The absolute worst. You know its really bad when the only other choice is to switch to Comcast :(

For my business, spoke with Christina (she goes by Chris) Kelly about installing Frontier internet and phone service about Mid October 2015. We were waiting for answers to our questions on porting our number, having a fixed IP, and pricing. Before we even agreed to anything, the techs were at our office installing service on about Oct 28. The same day after the un-​ordered installation, I called Chris and sorted out which services we actually wanted and what price plan we wanted and decided we would keep the service that had just been installed. She said that she would send us a link with an agreement. Never heard from Chris after that and no paperwork or link sent. To date, we still have not seen an invoice. After about 24 hours, whatever service we had stopped. After many calls to Chris (all unreturned) throughout the first part of November, I started calling customer service during the last two weeks of November. Different story every time, none that made sense about what was happening with our account. One rep would say we were active while another would say we were not. One would say we had an invoice that could not be accessed, another rep would say there was no invoice. I could get no information on whether we had fixed IP, whether they were working on porting the number, or whether our service would be reconnected. Finally, I reach Rhonda at customer service who found issues with our account and promises to sort things out and call me back. No call back, but when I called, the rep says service finally started working with the fixed IP on about December 15^th. But, the phone number didn’t port over until late in the day on ¹²⁄₁₈. Still no internet after testing. Still we have not seen any invoice or any paperwork that provides information about what plan and services we are on. We hope the phone service continues to work, still waiting on internet service. Another call on ¹²⁄₁₈ to a tech who promises it will be fixed on ¹²⁄₂₁. The saga continues…

16 days after promised and I have no service, no modem (they claim to have sent it twice), and no customer support but I did get my first bill. Extremely difficult to contact anyone. Their Chat Line can’t find my account, I have phoned 8 times with each a wait over 30 mins and nobody can locate my acount, service, or hardware.
The only part of Frontier which seems to be working is the billing department.