Evergreen Radia Imaging Center

I’m so irate right now, I wanted to give this business one star but refrained because the actual service was fine. The billing, though, was AWFUL (as the BBB complaints filed would suggest).
In fact, we did not actually receive a bill for services performed until today, 1÷14÷16. The imaging we were billed for took place in October of 2014!!! Of course I paid the bill right away, but the fact that this company didn’t bother to send out a billing statement to us until FIFTEEN MONTHS AFTER THE DATE OF SERVICE is ridiculous, poor practice, and unprofessional. I attempted to call to complain, but by 4:30 was informed that their offices were closed via recording, and there was no option to leave a message. I will do my absolute best to avoid using Evergreen Radia for anything in the future.

It was the horribly long wait time that almost killed me. They asked me to check in at 6:45pm, but when it was finished it was after 9:30pm, almost 3 hours for a MRI that was under 40mins.
I had to wait in a small and noisy waiting area in the hospital cloth, and with an IV inserted in my arm for most of the time, which made the time seemed much longer and much more uncomfortable for me on top of my existing painful conditions.
They explained that there was a backup and then technical issues.
Try to schedule to an earlier time to avoid the backup if you have to get your MRI done there.

I had an appointment here for my first ultrasound for pregnancy and it was terrible. Everything with the front desk was fine, but the ultrasound tech was not friendly whatsoever and she made my experience awful. When I showed up I was really excited to see my baby for the first time and I left feeling very sad. It seemed like she was going as fast as she could and wasn’t even trying to involve me in the ultrasound at all. She didn’t even offer to move the screen so I could see it and I was basically craning my neck so I could even see anything. Then when I pointed at the screen and said «what’s that?» Instead of saying «what are you pointing at?» or even asking what I was referring too, she said «that’s the baby» and just totally made me feel like I was inconveniencing her. The whole thing took about 5 minutes. She acted like it was no big deal and nothing special. I’m sorry, but it was a big deal to me, and I feel like I got that experience taken away from me. I would never recommend this place to anyone.

I enjoyed our visit today. My sister hurt her ankle and we were doing a follow up X-​ray. Everything went smooth. The wait wasn’t longer than 5 – 10 minutes.
The only gripe I have is when I called to find out if I needed to make an appointment the lady was confused. She said I needed to contact my doctor even though I told her I had a referral from our doctor but she insisted I call the doctor to fax a note so that I could make an appointment. So I did. Total phone wait time for this whole misunderstanding was an hour of my life. I called back to make the appointment to only find out I didn’t need an appointment. Just walk on in with your referral from the doctor.

I have had a few imaging studies done with Evergreen Radia. Every experience with this non Evergreen Hospital location, Evergreen Radia office has been exceptional. The staff is friendly, test results are sent to the doctor quickly and the facility is modern and clean.
Today, while trying to schedule two appointments, the staff again amazed me at how much better they are then the UW Radiology Department. The staff at Radia takes the time to explain your appointment, your procedure and the billing process. They are knowledgeable and really take the time to care and follow up with you.
After a horrible phone experience today with UW Radiology (The new Eastside Center), Evergreen Radia has clearly earned my business. I went to schedule my appointment in person after faxing in my order (a personal preference, they would have gladly done this on the phone) and the young lady who helped me and the tech who answered questions clearly cared about my experience and making sure the process was as easy as possible for me. Although I do not look forward to having to come back for the test, I do look forward knowing that Radia will make it as easy as possible.
Note: Be sure to deal with Radia directly at the location just past Totem Lake Mall. The location that is physically connected to Evergreen Hospital contracts with Radia but is ultimately Evergreen Healthcare employees, not the awesome employees who work for Radia.

Need a I say more, CHEAP! As well as friendly. Right next to the freeway is a plus. I would say for the price, it’s worth the drive. The staff is polite and professional.

Worst place you can ever visit to get services… You will never receive any bill. And after six months you will receive a collection agents letter where you will have to pay the interest to the collection agent too.
I expected a call from them but they never called and send me a letter of collection agents. Is this how to do services???
When you are there at the center, they will tell you that your insurance will cover everything. They will never tell you how much will be the cost to your pocket. Later after six months expect a letter from collection agent.
Welcome to the world of Evergreen Radia.
If you are really seeking some good help in medical services, never ever go to this place.
I wanted to rate this place as ZERO star but not able to so rating it as 1 star.

Wonderful experience!!! I went in for an urgent CT scan without insurance. They made it affordable for me and treated me like a queen. While I waited, they offered me tea and a warm blanket. During the scan, the ladies were compassionate and thorough. I was treated very well and I highly recommend this place.

The staff here are always nice, and make having to endure a yearly MRI tolerable. I really appreciate the care they take to make sure my orders are correct, that I am comfortable, and that the proceedure is as smooth and speedy as possible.

I came to Radia for an ultrasound, and was pleasantly surprised to find the nicest check-​in desk in the entire world! Lisa was super friendly and helped me get all my paperwork in order. I told her I was dying of thirst and she promised to have some water ready for me when my procedure was done.
The woman who did the ultrasound was very robotic and business-​y, but nice enough that I felt comfortable. She did her thing while I stretched out on the table watching the screen, easy peasy.
As promised Lisa had a giant cup of water for me when I was all done– best cup of water I’ve ever had (going 8 hours without water is TORTURE!!). I was very very happy with the service at this office, and would definitely come back if I ever need a similar test in the future!

I do not have health Insurance. These guys were nice and gave me a discount for the X-​rays that I needed. However, after paying on the spot, I received Bill from them for $ 60. After calling and asking «Why did I get this bill?», they replied, «Oh, we forgot to charge you for that Xray».
This sounds like «Hey we need more money from a guy with out insurance, lets send him another bill» to me. I know Radia has corned the market on X-​rays in Kirkland, however, If you have a choice, I do not recommend them.

I made an appointment for an ultrasound and when I arrived the receptionist asked if I had drank any water in the morning. HUH?! What? She’s like, oh, they should’ve told you that you needed a full bladder and promptly handed me two large cups of water for such emergencies.
Anyways, other than that, everthing was pretty uneventful. The tech came promptly to take me in (only have 1.5 cups of water!) and was very sweet and professional and really made me feel at ease. My bladder ended up not being full enough, but she made it work. The whole environment was professional and friendly and really makes you feel safe!