Desert Sun

The key to stopping people upselling is recognising it is part of their job and performance review, they are not the ones who created the business model, it’s the company and the girls do it because they want their job. Politely tell them you are not interested in products or if you are explain what kinds and why. Upselling is for people who don’t have a purpose with their money. It’s okay to say no.
With that being said I hand an excellent experience with a girl around 12/​1p (I’ll have to find my receipt). It was my first time in and I told her that I’ve left competitors because of how rude and entitled they acted, and how embarrassed they’ve made me feel for not knowing anything about tanning. Other business models they used also never made sense to me. Getting a good tan in a clean, safe place shouldn’t be difficult.
The girl answered all my questions honestly. She also showed me what lotions I would like (bronzer etc) and for the first time ever, I bought lotion IN STORE. Not through Amazon.
Thank you for your kindness and I hope your manager see this review and recognises that even though I probably wasn’t your typical customer, you still treated me with a lot of respect and that means everything to me!

Beyond terrible customer service. Bought a spray tan package and came back to use and it and they tell me they never charged my card because their system wasn’t working that day (without contacting me to let me know) and that they couldn’t tan me at all. 9:00 at night, ran to Come spray and they wouldn’t comp me even one spray or even charge it to my account for their own mistake. Won’t be coming back, not because of the mistake they made, but because of how rude and impersonal the manager was for her own mistake. Even a simply I’m sorry would have done the trick.

The super beds still burn but the customer service is really good.

The employees here are the only reason I continue to tan elsewhere. Every time I come in, hoping the person who helps me will be (at least) polite, I’m always disappointed. The most recent time I came in the sales woman told me that she had no price lists for me to look at. I came in with the intentions of purchasing tans and left because she refused to show me the prices other than what she was making up in her head. Go to the Bellevue desert sun, they’re much more professional.

Let me start with a caveat: I’ve never been tanning before in my life, and I purchased the introductory package which was $ 9.95 for a month of unlimited tanning, to see what it was all about. Yeah… no.
Right after I bought the package and explained to the girl at the counter that I’d never tanned before, she asked me if I had eyewear. Considering that I had never been tanning, why on earth would I already have tanning eyewear? Sure, I don’t need anyone to hold my hand or anything with new experiences, but I got the impression that I was just supposed to know these things. Even when I asked about what kind of eyewear I should get, I was just told of the two choices, but not their merits or their differences. Anyway, I got some goggle things and she sent me into a room with no explanation of the process. I literally had to use Google in the change room to find out what the heck tanning was about.
After I came out, the upselling started. No, I literally just started doing this, and I’m not ready to drop $ 80 on some Kim Kardashian lotion thing. I told them I’d try it out a few times first, and that seemed to help with the upselling. I didn’t get the impression they were as pushy as some other Unilocalers had described.
The second time I went, I discovered the first time I was there I’d used the wrong end of the tanning bed because there were buttons and whatnot down the other end of the bed. Great. Not that I had any idea because nobody had explained to me how these contraptions worked.
The third time I went, I got hives all over my back where it touched the bed, and they lasted about three days. Yep.
I’m sure the staff are lovely and they mean well. But the lack of explanation, interaction and the atmosphere (it’s noisy and the rooms are poky) don’t get me super excited about tanning. I’ve still got two weeks left on my package but after my experiences there I’m ready to cut my losses.

Worst customer service! The girls are so ridiculously immature and rude. And if you think going to management is going to help, think again. I went straight to Alana or whatever, about my concerns. I wasn’t getting the results I wanted. I told her the name of one of the girls, Chanler, who has checked me in multiple times. Turns out the girls kept giving me lower levels then what I asked for. Once I addressed it to her, she was treating me with no respect. No response was given, she just stared at me then said I could go to room 12. I’ve never ever ever ever Unilocaled any store and yes I’ve had plenty of unpleasant customer service reps. But nothing like this. I hope higher management takes initiative to fix these girls attitude. Not okay. Hope no one else experiences this kind of treatment, especially while paying $ 50/​mo for a membership, I expect to be treated with respect and to be heard when there is an issue. Definitely lost a customer

Agree with most posts below. The staff is friendly (most of them),. It’s easy to find parking and you can tan quickly. Very convenient overall, and they offer free water bottles.
What turns me off about this place is the fact that every time I go in there, I feel like I have to pull my lotion and eyewear out of my purse so that I don’t get hassled non-​stop to buy more of their products or services. I’ve already bought a year long package– one in which I use probably twice a month at most (overall). I already bought $ 80 dollar lotion and eye wear… and now I’m being sold some special towel that will cover my face because the regular towel doesn’t block all UV rays? I can’t hate on the girls working there if they are truly pushed to make commissioned sales, because they are so in your face and consistent about it that they are really doing all in their power to sell. It’s annoying to have to say «No, thanks» at least 4 times before tanning. I just want to take my «no-​make-​up-​faced self in, quickly get into a bed, lather myself up and leave quickly. I don’t need to be told I need wrinkle protection or enhanced colors. It really is getting out of hand and I have had other friends refuse to go to desert sun just for these reasons.
There is a blonde gal that works there that has always been incredibly sweet to me, remember my name, etc. No one else knows me, and ALL of them try to sell me. Can’t they make a note in the file?

Nice staff if there was another tanning place near me I would choose something other than Dessert Sun. Tired of every time I go in I get a sales pitch on lotions or upgrade packages. Some people just want the best package, the best price and great service without the sales pitch every visit. Dessert Sun reminds me of cellphone companies always coming up with new plans and pricing to «save you money».
My vote save yourself the headache.

I love the ladies here! A couple of them remember my name, even after months of not coming in. Impressive! I’m a Versa addict and this salon makes it easy to get my fix ;)

I just have to start off with how awesome Alana and Chandler are. I love these girls. After sitting in traffic from Redmond to this salon they are such a breath of fresh air and always so energetic and fun. They know me by name and don’t ever pressure me to make a purchase. I only mention these girls because they are who I see in the evening on the weekends but the other ladies I have come into contact are all very sweet as well.
The only downside to this salon is the parking. It is in the same parking lot as Walgreens, and a couple of restaurants so it can be a pain to find a spot, especially one that doesn’t put you at risk for door dings.

I like this place. It’s very convenient for me. I have always had friendly service here and I hardly ever have to wait for a bed.
Yes, I have had products and services suggested to me, but no one has ever been pushy. They are doing their job. Once I say no, they are very pleasant and that’s the end of the sales pitch. I do think the tanning packages are kind of pricey so I have to deduct a star for that. But never had I had any «high pressure sales».
For the reviewer calling the girls that work there «jack_​_​_​» wow-​unbelievable. That’s really low, in fact the whole review screams emotional problems. You can review a place without resorting to immature name-​calling, and you can certainly choose TO NOT GO THERE.

I seriously cannot understand all the bad reviews on here. The ladies here are nothing short of AMAZING. For example, I feel at home here. The girls genuinely care about your day. They are NOT PUSHY with their sales, and if you opt out, they completely understand. They accept lotion back if you can’t use it. I have sensitive skin, and it’s hard to pick one. They will talk you through everything, and get you the best deals. As well as the best packages and lotions that fit your needs. Shout out to this desert sun, they are doing it right.

I have been tanning here for several years, this location amongst others, but it is the closest one to where i live. It says A LOT that i never ever want to go here and would rather drive the extra 5 – 10 minutes elsewhere for better customer service and choices of beds. I went there yesterday, saw the manager talking to a customer who was flakey and couldnt pick what package to buy, she kept going on and on and on about the package to some woman who was only going tanning to get ready for a trip! the other employee comes from the back and stands at the computer talking to some dude sitting in the lobby. Then a customer comes from the back of the place to buy a package from her too! i have been standing there for about 10 minutes, no «hi there how are you?» or «hey! sorry we’ll be with you in just a moment» or what would have been more efficient (having worked in a large-​chain tanning salon myself) «let me go ahead and check you in real quick here!» then continue to forcefully explain your packages to the other ladies. I then walked out irritated un-​tanned, went back in the morning to try it over again and the employee from the night before was there asks me what i want to do, nothing was open so i said a medium please. I give her my name, she again asks «what do you want to do» like a ditz and i repeat «uh.medium…» She goes «Well, we just changed the bulbs so were doing maximum 6 minutes for you» UMMMMM… i am paying $ 70++ a month to go tan here for all the levels, i choose the medium and you’re about to tell me that i can only go HALF the time i regularly go? its not like i just crawled out of a cave and showed up to tan, i go a few times a week. While i get that sometimes they are just trying to protect us by this time-​cut in a bed, it should be MY choice since i spend the money, not to mention have to deal with your rude as hell and awful customer service skills, if you could even call it that. Once again, i left saying ill go somewhere else then. ill never be back to this location they need new management BAD! its a wonder how these girls keep their jobs. bye bye desert sun juanita!

I hate this place!
Can i just get what I have paid for– a tan! and not be hassled by these high pressure sales?
Do you have your lotion?
Yes jackass I have what I need.
Would you swipe your finger print?
I get so pissed off after telling them over 20 times NO, No jackass not only have I said it is a ridiculous request, I am not a sheep. Just because the rest of the customers think it is ok to swipe their finger print, I am not that dumb Surely can’t your company find a better way to id me at your other locations? Seriously? A finger print?
Can I just get a tan and not have to face the gaunlet to hear what other stupid services you are trying to shove down my throat?
I so hate that it it the closes place for me to go.
This is how I would like to come in the door. Hi Thanks for coming in today, how can I help you?
I would like to tan, my last name is…
Thanks Room 2 is ready for you.
Anything you need, let me know. Enjoy your tan.

I’ll just start by saying that if there were another tanning salon near me, I wouldn’t go to this Desert Sun location, which I have been tanning at for about 6 years. The customer service is lacking, and with each visit, I’m pressured to buy something, even if I already have more tans on my account than I could possibly use. Upside: beds and salon is always clean. Downside: the mystic tan machine broke on me twice, spraying from just my knees down. Both times, it was right before an important event, and both times, it was handled poorly when I asked for a credit back to my account. They have a new mystic now, but at the prices they charge, it should have been replaced a few years back. I’ll keep going just because it’s close, but will keep my fingers crossed that a new tanning salon or owner for this one will be coming soon!

I enjoy this place– and I am not what one would consider the standard tanner– I make fun of the serial fake and bakers, but this is the Northwest and the paleness of the skin at this time of the year seems less healthy than sitting under some high uv bulbs. Vitamin D defecency be damned.
There is always one girl working here– and she knows me by name and is very nice everytime I roll in. I feel like I got a good deal on the monthly package and am overall very satisfied with my expereinces here. I do wish I could get a little tanner a little faster, but I don’t think its their problem that I am so pale to begin with… :)

You’d think being half-​Persian would instantly grant me a lifetime of beautiful naturally tanned skin but unfortunately the Dutch half of me got in the way of that.
The girls here are friendly, and I usually don’t ever have a problem getting a bed. Since they do work on commission I find that they are very eager to help you with any questions you have — one of the girls helped me pick out a lotion that didn’t overwhelm my nostrils AND made my skin feel like silk.
The only thing that irritates me about this place is that the employees sometimes are so understaffed that they are limited in their customer interaction (especially when signing people up for packages). From my experience, this leads to customers not being aware of all the details/​bonuses that come with a monthly plan. This can cause frustration in the future. For example, no one told me when I signed up for my unlimited monthly tanning that I got 20% off any lotion. I’ve overheard other clients complaining about being misinformed of the cancellation policy as well.
Other than that this Desert Sun has clean beds, friendly staff, and great tans.

so i’m a little pastey these days so i decided to go online and find some coupons for cheap tanning
i ran across this place and i have to say, what i saved was not worth the headache of being OVER SOLD… pressured and hornswaggled into buying a stupid package of tans.

SO friendly! and can usually get right in!
They recently had a turn over of employees… and I do miss some of the old girls! They do puch selling a bit much… but that is at all their locations. And there is this one girl who scares me… she a bit too loud.