Kingston Kabs

If it was possible to give -* I would give it! Waited over an hour and a half and they never showed up even though we called back to confirm. Not only that the dispatched was very rude!

If I could give 0 stars I would. Trying to be responsible in the City of Kingston and take a cab when you’ve had too much to drink is impossible. They don’t answer the phone, the dispatcher is nasty, I’ve been hung up on, and their wait time is ridiculous. Anytime I have taken a ride with this company, the drivers have always been professional. It’s unfortunate that the drivers are losing business because of poor dispatch. This is absolutely the WORST cab company in Kingston.

half hour late, picked up another fare on the way, waited for a 3^rd for a while. Terrible. Could have walked there faster

ALL of the negative comments/​reviews for Kingston Kabs are 100% ACCURATE. The few positive reviews are only the result of pure dumb LUCK. here’s my take on the company in a nutshell: I have had to rely on Taxi transport for the last few years now, and I want to add that I am a Kingston resident that has used this particular company solely for the last 3 years, because I heard that they were really the only gig in town that was somewhat reliable. When you call to arrange a pick up you are «greeted» by one of three people who really have no business interacting with people on a human level at all ! They are impatient, very rude, brash and DO NOT CARE. They are consistently late and when you call to check in to see where the hell your ride is, you better brace yourself for what’s on the other end of the line when you call because you can get just the downright NASTY woman or the man who gives no shits and picks a random time frame out of thin air without actually checking with the car assigned to the call to see how far away the cab is. He just says «10 – 15 min» then 30 min later. you call back and he says «yeah, uh. he’ll be there, just give’m another 10 minutes» !! NO LIE! This has happened to me time and time again and I’ve been late 90% of the time of all the years I’ve had to rely on these people! When and IF you are actually picked up you are either looking at a car full of other drop-​offs and/​or a disgusting car, a driver eating McDonalds while driving with the seat almost in full recline so you can’t fit your legs in because you have 3 other people in the car with you and are forced to make it work or wait for ANOTHER taxi (this actually happened). I’ve had an experience when I had to take my child to the Doctor and the driver was speeding and even though I had my little one buckled up, they were being slammed around the back so I had to wrap my arm around them and hold them close. Another time, a driver picked me and my daughter up (my daughter was 5 at the time) and was playing INAPPROPRIATE music in the car EXTREMELY LOUD. «Bitch» this «Fuck» that. were in the «lyrics».
I wanted to make this review short and sweet but my hatred for this company really boils my blood and so I feel in necessary that I document some of my experiences so people will hopefully read this and take away what I had learned the hard way. NO MORE. DO NOT CALL THIS COMPANY! And if you question my story AT ALL, I implore you to try them yourself, just one time is all you need to see what I, and so many others are talking about. There is a better/​new Taxi company in town. so to HELL with KINGSTON KABS.

Just put in for a cab and was lectured twice before even making the reservation. Interrupted. Spoken over. Canceled Call.

Hung up on me after I tried to get a taxi. Left my aunt who is very sick out in the cold and refused pickup. Very unprofessional and rude.

Whoever answered the phone should have better communication and customer service skills. She hung up on me and I’m stranded. All I wanted was a cab to pick me up at a garage and take me to the bus station. Instead I got a lecture and no cab. «unless you have wings and can fly there’s no way you can make the 3 pm bus» and then going on about stop lights and Friday afternoon, she could have said «I don’t think it’s possible we can get you there by 3 pm, do you still want me to send a car?»
So I can’t say how the actual taxi rides are, but if the initial contact is any indication, they’re terrible.

Very nice dispatcher and driver. Found my location quickly and showed up on time.
Helped me out of a difficult situation… the dispatcher was very calm and was able to figure out where I was.
The driver was very friendly and got me to the train station on time.

Giving them one star because there’s no such thing as zero stars…
In an emergency I needed a ride to my home in highland from Port Ewen and the receptionist was a COMPLETE ASSHOLE. I have never been so disrespected buy a «buisness».
I hope no one ever has to use this company in a whim. Save your money, ask any other cab service.

Worst car service I have ever worked with. Picking us up from the Rhinecliff train station they were more than 20 minutes late, then 30 minutes late picking us up for the return trip. We were late to a business meeting and missed our train back to the city, costing us more money. The dispatchers on the phone were rude and dishonest about arrival times. I cannot believe that a taxi service operates with literally no punctuality and such unprofessional attitudes. Horrible and should not be an operating business.

This cab company is a joke. First of all unprofessional operator harangued me for using my partner’s credit card, which I’ve done a zillion times no problem. Next cab arrived with woman and child already in back seat then proceeded to take me on a 45 minute joy ride to drop her off first! No one told me I’d be sharing a cab. When I called the company to complain unprofessional operator offered no reduction in rate and acted as if She was the wronged one. Needless to say I’ve missed my 430 meeting due to this terribly irresponsible company. Need more reputable businesses in the Kingston area. Without competition these companies charge exorbitant rates for terrible behavior. $ 35 to woodstock from kingston with 45 minute out of the way joy ride is a scam. I give this place less than one star.

Unbelievable. We had guests arrive saying they paid over $ 30 to get to our home from Rhinecliff station to Kingston, just over a ten mile drive. I thought a mistake had been made as this is ludicrous — it’s almost the amount to get to JFK from the city. The incredibly rude woman who said she owned the business hung up after claiming it was totally legitimate due to crossing counties (from Dutchess to Ulster). How in the lords name does a county line have any effect on fuel, mileage or anything else that accounts for cost (except for a ridiculous excuse to rob people of their hard earned)?
Insane!

The horrendous dispatcher would probably be better off working in Rensselaer or another totalitarian train station. She was overly offended that I initially described my destination as just plain «Rhinebeck» rather than giving an address. I would have expected that would be a discussion for the driver, given that the downtown is two blocks long.

Used them several times for long distance travel between the medical center in Kingston and Albany area (about 60 miles mostly on the Thruway). The dispatcher was very nice and helpful, and the cab rides were reliable, no problems. Recommended.

Worst cab company ever! Too bad they have no competition her in Kingston as they’d be out of business pretty fast.
I tried to get a ride with them 3x this week to no avail. I had surgery and was not allowed to drive. The first time I waited an hour and half for a quick trip to the pharmacy. I finally had to cancel. The next night I tried again, same story.
The 3^rd time was through Medicaid for a 11:30am doctors appointment in Poughkeesie. After an hour past the time they were supposed to pick me up I canceled. A doctor’s office might see you as much as a half hour late but that is pushing it. Now I have to wait another month to get an appointment with this specialist.
I will probably end up trying use them again, as there is not any choice here. If you do have a choice, don’t pick Kingston Kabs!

I have used Kingston Kabs for my daughter who attends Bard College at least 5 times. They have terrible customer service, not on time and have old dirty cars.
We tried one last time today to use them before we switched to someone else.
They were 30 minutes late and my daughter was standing in the bitter cold waiting.
When I called to ask what happened to the taxi… they told me to hold and then a woman came on and starting yelling and asking me if I called to complain about Amtrack being late… she said why does everyone complain about Kingston Kabs being late and never complains about the trains. We called at 8:00 AM this morning to arrange for a 1:20 PM pick up… plenty of notice.
She was nasty and rude!
Do not use this service.

Absolutely garish. First they fought with me over when I wanted to be picked up. I said 830 they said they could do 8 as they needed an hour and 5 minute window To drive 10 miles and ensure that I would catch a 906 train. We agreed on 815 and then they were 35 minutes late to pick me up. I called at 820 and they explained that that early pick up time was in case they were late and by refusing the extra time they did not need to help me. The people on the phone were SO RUDE. And then they tried to charge me more then the price we had agreed on the night before.
If rather walk then ever use this company again.

First off… Dispatchers are VERY VERY rude as I was hung up on TWICE!!!
We had scheduled cab service for 7:00pm as we had a reservation at 7:30 a half hour away. By 7:15 I called to find out where our driver might be and the conversation got heated due to the fact that I was told they were ‘Doing their best’. If a cab company is supposed to pick you up at 7… how is 15 – 20 min late acceptable??. As we were discussing that we decided to drive on our own, the dispatcher hung up on me and I never had the chance to let them know. At 7:25 I received a phone call telling me my cab was outside the house waiting for us, again I tried to explain that we could not wait and had to leave on our own… the dispatcher again hung up on me. RUDE RUDE RUDE and TOTALLY unprofessional. I understand that it’s a tough business for being on time, but there is NEVER an excuse for being rude to a customer.

NEVER EVER AGAIN! There should be a «no star» option, as these people deserve none… I made the mistake of using them twice. I thought maybe I’d just caught them on a bad day the first time. They were hideously late both times after assuring me on the phone — when I made reservations HOURS in advance — that they would be there on time.
The most recent time, I called to find out where they were and the ding-​dong dispatcher makes all kinds of excuses and says it will be another half-​hour when they’re already very late. I told her I had to make a meeting and she said «Well you didn’t say you had a meeting!» Wouldn’t they just ASSUME that anyone calling for a cab at a certain time had to BE somewhere at a certain time?!?
Even when they“re clearly overbooked out of sheer greed, they’ll lie and say they will pick you up on time. If you ever need a cab in Kingston, do a google search and pick ANYONE ELSE. Or prepare to wait forever…

Last time I went to the Doctors in a Kingston Kab I had the misfortune to leave my cell phone in the cab. After several calls and an agonising twelve hour wait to get it back, it was returned to me.
The dispatchers and drivers were very helpful in getting me my cell phone back. It might have taken several calls to the dispatch office but it was well worth the effort.
Thanks a whole bunch. You really were great