Pep Boys

I know, I know, it’s Pepboys so do they really need a review.
But I have several older cars and I live in a world where I’m slightly untrusting (with good reason) of auto repair places.
I was loyal to the Norristown location for most parts and service, but then came in a KoP Pepboys location. At this point out of convenience I started going here. I still do some work on my 3 cars myself, and have specialists for some of the complicated stuff (computers, etc) but completely TRUST Matt from service who goes sooo far beyond his job description, it’s incredible. So a good reason to go there for service. They are trustworthy, they value your business, and the store is updated with a great waiting area to boot.
…
A great alternative to the «stealerships»

Scheduled an appointment on line, arrived early, they got me in early, no pressures to upgrade, or purchase tires. The staff might be young as stated in the above Unilocal,but professional. I’ll be returning.

I called at 11 am to schedule a simple oil change for my car at 1230. When I arrived at 1220 with my car, I was told it would be an hour before my car was taken in. Ok.
At 2 I called asking about the status of the car. I was informed that my car was next in line? Apparently it’s «company policy» to look at «walk in» customers prior to looking at vehicles of customers who have made an appointment. I was told that there were a lot of walk in customers who had just arrived that had been serviced first.
Apparently I have been mistaken my entire life. I guess I’ll just have to «walk in» to a crowded restaurant on Valentine’s Day and when they can’t seat me because I don’t have a reservation I’ll politely inform them that Pep Boys services «walk in» customers first so they should as well.
I get it. It’s an oil change and not a transmission or engine repair. But this is the worst service I have ever witnessed. It’s a shame that Pep Boys spent all that money building a brand new building just to fill it with people who don’t know what an appointment is.
It’s now 3:22 and I haven’t heard a word about the status of my car. Apparently an oil change takes 4 hours to complete.
Thanks Pep Boys. Your the worst.

If you use service department, be very cautious about when they recommend having to replace something. Went over to have a nail removed from tire and have it plugged. Ryan, the service desk guy, didn’t know the difference between Fiat models but was able to tell me that it has a non repairable run flat tire. And since it was unrepairable i needed a new one. After telling him he is wrong about the car not having a run flat tire, he said his mechanic will come and explain it to me. He left and i grabbed my things and met Ryan and the mechanic outside the store (I’m guessing they were trying to come up with another story). Mechanic then said the puncture is too close to the sidewall, within an inch, and they can’t plug since the plug needs to bond to metal in tire. B*S! They made these recommendations without even lifting the car to view the puncture! Use your best judgment when using these kids for service. I say kids because of the 30 years of driving and having to plug tires, this situation could have been plugged. If i had the tools i would’ve done it myself.