Men’s Wearhouse and Tux

Awful guest service. My fiancé and I went in for a tux for myself and my groomsmen and the staff couldn’t be bothered to help us. I’ve never been so insulted. These gentlemen work on commission but I guess business is good because they didn’t want my money. We had to walk out after the older man in the back tried telling us the «slim» tux was exactly the same as the «classic» tux. Unreal.

Expensive. Expect to go back numerous times due to inexperienced employees doing fittings. I’ve gone here 2 times did 2 separate weddings. Worst experience both times. I won’t have them for my wedding and wouldn’t recommend them either. When I went to pick up my tux the shirt had a burn hole in it, like no one cared to take notice. To make matters worse, the female employee at the exton store was rude to my girlfriend when she went to pick up my tux the final time. The store should give more time in advance to get a tux in, just invade something goes wrong with fitting or they order the wrong thing. I had 2 days to spare before the wedding… Like really?

Got a tux for a wedding for a good price! Thomas was very helpful and answered all my questions.

I have been buying my suits here for years. I am a bigger guy, and have a little bit of a hard time finding a good selection of suits in my size (50 regular). I recently went to Jos. A. Bank and was very disappointed in what they had to offer, especially for the money. I returned here to find a buy one get one free sale happening. I had the option of over 15 different suits to pick from, all in stock. The in house tailor they have also did an excellent job with the minor alterations I needed. If you go in, ask for Pat. She will take care of you.

One of the top 5 worst stores of all time — in any category.
Their amazingly simple job — to measure people for tuxedos, seems to really challenge and overwhelm them. I went to pick up a tux for a wedding and literally every single person there, including myself, was ordered the wrong size. And I’m talking not even close — size L vest when I needed a XXL. I even emphasized with the dope who measured me to err on the side of larger, to avoid having this issue.
Now, day before the wedding — still waiting on their truck to arrive with the (hopefully) correct size — I just hope none of my friends ever uses them for a wedding again — why deal with such a terribly run store?

Have been shopping at Men’s warehouse for years. I really like their clothes and the employees are very good with pairing. I think Erik is one of the best workers there.
I used them for my wedding and things were fine. I referred them my brother-​in-​law for his wedding as well.
Recently I was given a tux with a stain on it that was kind of gross. I didn’t see it until the day of the wedding. Anyway I returned the tux a day late and was billed $ 21 for the gross tux.
To charge $ 21 to a customer that frequently spends hundreds of dollars per visit is just tacky. I won’t be returning.

I went here to get a tux (rental) for my brothers wedding. They were able to send the order to another store near the wedding site which is nice because it was last minute. However, when I received it the pants were not the right length. When I called them back the next year to ask what my sizes were (I had another wedding to attend) they could not find me in their system. I would agree with everyone’s reviews here in that you should definitely go somewhere else.

We decided to make things easy and rent a tux from the local store. What a mistake. DO NOT RENT A TUX HERE. It was ill fitting and we were told its not custom so this is what you get. Why the hell did they take damn measurements in the first place. They are incompetent and very rude. Stay clear!!!

Our rental was made through the Plymouth Meeting location but KOP was convenient to where I worked so I figured I’d run up on my lunch break to add a tux rental to the account. There was some confusion regarding a free rental and it was with the ‘help’ of the not-​so-​pleasant ‘Lacey’ that we found the answer. The guy that helped me was just ‘ok’ but the girl just acted like she was too good to be there or to be helping me and that attitude irks me. If I have to go back into the store for anything, I’ll most definitely go back to Plymouth Meeting.

Never again! After spending over $ 3,000 on men’s suits and clothing for my husband, I decided to get my son’s senior prom tux from Men’s warehouse. I had received a $ 40 off coupon in the mail. Sounded good — well how wrong was I. When you have a senior in high school, many people opt to allow their son to pick out there tux. After only being measured — and trying on the pants (because I was very concerned on their measurement), my son picked a tux which was ‘their top of the line’ — because it breathed or wicked sweat. (hogwash). So there is a book you pick the tuxes from — and the first page had three packages. Of course my son’s tux was the highest price at $ 166. But with $ 40 off — I was ok with that. ««BEWARE — read the print all over every receipt and book). The $ 166 price was ALREADY discounted $ 30 for their Men’s Warehouse CLUB (which my son is not a member of — so WHY they would think that is appropriate — I am not sure. The long and the short of it is that the entire process was terrible, over priced and had individuals working in the store who could care less. The manager is a nice guy, but saying «sorry YOU were confused’ doesn’t do it for me. Needless to say, retail businesses are not concerned about your dollar anymore. They are concerned about ripping it off — and leaving you feeling poorly about your purchase. So our dollars will be taken to another men’s store who appreciates spending $ 3k or more per year. We definitely will not be back to this store in the future.

We should have known better than to use Men’s Wearhouse for tux rentals for our wedding, but since our groomsmen were kind of spread out, we figured it was the most convenient option. First off, when you go the first time, you don’t get to try on or even look at any of the tux options in person. You pick the tux out of a catalog, they measure you, and that’s it – the tuxs are available two days prior to your wedding. Two days before the wedding, my husband goes in for his tux. He tries it on and the jacket is way too big. They obviously got a big jacket and hemmed the sleeves for him, but it did not fit him. You’d think, no problem, just get him a new jacket! But no, two days was not enough time to get a new jacket. We were told they’d have to come up from the warehouse in Delaware and blah de blah it was too late to have a new one sent up. Ridiculous. He ended up wearing one of his regular suit jackets and nobody really noticed the difference, but still we spent a decent amount of money for this tux and he didn’t even get to wear the jacket.
The only plus is the convenience. They have a ton of locations and there was even a location next to the hotel where we stayed at after the wedding, so everyone was able to drop them off there before heading home. That was the ONLY perk, but if I had to do it over again, I’d go elsewhere.