Lush

Been using lush for about half a year now and its been more helpful then any other off the shelf product. They have products for all sorts of skin types. As a new customer here I didn’t mind how nosy the employees. I mention this because a few other reviews had a complaint. I like the fact that they tell me about their 100’s of products and can limit down to what i can use and give me a lot of info about each product and the ingredients in them. I’ve researched a few ingredients in their products and what they do and its good to know that they are just bullshitting you. But a benefit of the employees being nosy and hovering over you is that they offer a lot of on the spot samples. They’ll sit you down and show you how each product works. That way if you’re more of a shy person you don’t have to feel awkward about asking to try stuff. Also they give a bunch of samples for you to try which is awesome. I like a company that isn’t scared to give samples knowing that you will either love it and come back to buy it or possibly try another product. They’ve probably given me more then 10 different sample products to try and lo to behold I went back to buy what works for me. These products seem expensive but most the scrubs like the dark angles last for a long time.

I’m a big fan of Lush bath bombs and bubble bars. They’re pretty, smell nice, and are fun to use! I’ve tried almost all of them and their bath melts save my skin in the winter. Fun face masks

I love lush products, especially their fresh facial masks and creams. The employees at this location are very helpful. although a bit too much at times. I feel pressurized being asked by 5 different members if I needed something.
They are very courteous when you ask for samples. If you need the fresh masks you need to get here by friday as they run out of it pretty soon.

I rushed in here today less than ten minutes before closing to see if I could redeem my coupon for a skin consultation and get some samples to try out and Mari (Maori? Marie?) was awesome and definitely didn’t seem to mind that I kept her an extra five minutes after closing.
I said that I had oily skin and was looking for some face products to control that, and she tried out two face washes (Herbalize and a charcoal one), two face moisturizes (Cosmetic Vlad? Enzyme something?) and an awesome tea tree toner, and was incredibly generous with the samples, including a jar of the Hair Doctor scalp mask that I’ve heard so much about. I’ve used the face samples already and can’t wait until I can get a chance to use Hair Doctor!
Overall, amazing experience and definitely has raised my already pretty high opinion of Lush as a brand.

Visited this store for the first time last night and had a great experience. Corey helped me with my purchases and he was extremely nice and helpful. He showed me some bath bombs while I was there, though I wasn’t interested in purchasing any, but didn’t push me to buy them. He was very informative about the products I was interested in buying and made me more confident with the selections I made.
I can’t recommend this story enough!

Fabulous sales team that is dedicated to providing an outstanding customer experience. Employees at this LUSH location are constantly striving to help all their patrons and potential customers find the right products and leave happy. The store is clean and all products are kept stocked. The employees are always upbeat and enthusiastic about all of their products which in turn ignites customer interest. They love what they do here and treat each customer as a guest!

This is the only lush store I’ve been to so I have nothing to compare to! But great customer service! Such kind ladies and they’re so helpful. I bought two bath bombs and LOVED them! I’ll definitely be returning for more

I LOVE Lush, but the location at King of Prussia was pretty terrible.
I know it’s pretty common knowledge that Lush employees can be a bit nosy, but King of Prussia really took it to the limit. As I previewed gift sets, two ladies told me what was in it, and since the Boxing day sale is still going on, they kept reminding me that is was BOGO… I’m not new to Lush! Then, as I tested a massage bar, another lady came up and explained what it was, and when I walked over to check out soaps, another lady came up and asked me if I knew about the soaps.
Some of them looked bored and were unenthusiastic, and when I asked for a sample of Angels on Bare Skin, I never received it. The stock was larger than my local Lush’s and the store wasn’t crowded.
This store is definitely large for Lush standards, but the stock wasn’t large… but I’m not going to complain since it was the sale. Don’t get me wrong, I love Lush. But the sales associates were just plain annoying. I went with a friend who’s never been to Lush, but they never really helped her, nor asked her if it was her first time. There was one okay SA, but the others… ugh.

I LOVE Lush. One of my favorite stores. The people here are very friendly and greet you when you walk in, smile, etc. They give you enough space to shop on your own, but whenever you need help, they are there.
I’m not sure if ALL Lush’s do this because this is the only Lush I’ve been to, but they sample their bath bombs in this big pot to show you how it looks and the texture of the water. I wouldn’t ask them to throw in all of them though!
The only thing I have to say is it’s a bit pricey. I mean, the products they make are fresh and work really well, but in my opinion, their price can be a little cheaper. Also, I’m not sure why, but every time I go there, their lip scrubs are all sold out!
Though, the place is very neat, friendly and welcoming!

Oh Lush, how do I love thee…
Yes, you’ll pay more for Lush soap than you do for Dove or Irish Spring. Yes, the store will smell like a ton of products when you walk in. I don’t know what people expect from a store that has «handmade cosmetics» right in it’s name, but I personally wouldn’t expect cheap prices, or overpackaged products that you can barely smell or see before purchasing.
I’ve been a Lush fan for years, starting with purchasing very sparingly from the website because of shipping prices, to the Atlantic City store, to the Center City grand opening, and finally to the opening of the KoP store when I finally got a store practically in my backyard. Of the three stores I’ve visited, the employees at KoP are my favorite. I’ve never met a Lush employee that didn’t want to sell you EVERYTHING in the store, and I’ll admit I’ve been frustrated more than once by feeling overwhelmed and overcrowded as employees seem to never stop coming over to get in my face. I’m sure this is obviously pushed by the company, as it’s happened everywhere I’ve gone, but at KoP they seem to pull back a little and maybe it’s just in comparison, but it doesn’t seem as over-​the-​top to me.
Not every product will be for everyone, and even as a Lush devotee, there are products and scents that I REALLY don’t like, so don’t be afraid to try different things and to ask questions and be clear about what you like and don’t like. One thing about the zealous employee training is that it results in people that REALLY know their products, ingredients, effects, etc., and they can definitely help you find what you want. And find times like the post-​holiday sales to be able to try new products without paying full price for all of them.
And for the reviewer complaining about the sizes and prices of the soaps, I know they won’t cut shampoo bars because they’re sold by piece not by weight, but the soaps that they sell by weight can always be cut to the size you want, and they have opened pre-​wrapped soaps to cut different sizes for me before. They are also always willing to give a sample of a product if it’s something that can be made sample size.

I stop in so much some of the girls know my face! Everyone is still super nice; the last time I popped in on my break, the one girl told me they had a contest to win free hair care products for 6 months! I told her I don’t use their hair care and she said «here I’ll make you a sample of shampoo to try out!» I have yet to use it because I have color treated hair which makes me super nervous (even though she told me it will be fine).
The only thing I can hold against them is that they had no Big Blue product for about 2 weeks, but I managed to snag one the other day, so all is forgiven! Other than that really nice girls except when there’s this older lady who hovers (may have been seasonal), but she wouldn’t leave me alone when I was there during their Buy 1, get 1 promotion right after Christmas.

Suzanne and Courtney were so helpful! They were not pushy sales people and totally let me browse and when I had questions they we’re really
knowledgeable! They made me samples of things that I needed but weren’t immediately available! Both sale ladies were down to earth and made me laugh the whole time! When I went back the second time they remembered me (and we’re talking months) and my products! There was a different lady at the register but she was just as cool and offered samples too! I’ll be back of not for the humane campaign for the atmosphere!

The Lush KOP store is an oasis of comfort from the corporate cesspool I’m stuck in 9 to 5! It is so nice to walk in on my lunch break or after work and get a quick treatment and leave smelling delicious and much more relaxed! All of the staff are super-​friendly and willing to help you find the perfect product for your needs. You can try out literally any product for free right in the store, so you can make an educated purchase. If by chance you do wind up not totally satisfied with something you take home, they always let you return it. Another awesome feature is that if you buy a product online and don’t like it, you can also return those in the store. I wish every retailer was this easy to deal with!

After reading some of these reviews I was wondering if we had all visited the same store. But the address checks out, and we did.
My experience in LUSH was fantastic. I was buying some stuff for my girlfriends birthday. She prefers some of the upscale soaps and stuff, uses vegan products which is great because I happen to be just that. Vegan.
I was looking around getting a feel for the place noting that the stuff had a V on the tag noting it was vegan. I was impressed. I was then greeted by a woman named Deanna who also happened to be vegan. I gave her a little background as to my business there and she quickly pointed me in the right direction.
But that wasn’t all, not even close.
Deanna went so far above and beyond what anyone would consider ‘high expectations’ and threw in many «samples» (I use quotations because it’s pretty much a whole weeks supply!) of various products, including some soap for my own personal use. It’s very seldom someone can make you feel like such a special snowflake, especially being in the customer service business myself.
When shopping here ask for Deanna! She is vegan herself, and she has a great feel, and a passion for what she sells you, so when you get home and use this product, you will not be disappointed.
Thank you!
–Ian

I am not giving this place 4 stars b/​c of the price. The woman who helped me was very nice, although she kind of hovered.
I was excited to see the shampoo bars until I was told they are made w/​sulfates. I settled on a deep conditioner b/​c I wanted to leave w/​something. It was over 20 bucks, and one application. Well, my hair is pretty short, so I turned it into two. I am African American, newly natural, with coily hair. I loved it. It didn’t smell great, but you wash it out… so that doesn’t really matter.
I definitely won’t be back often b/​c of the price, but I’d like to try their soaps. i have to note though that my boys thought most of the stuff in there «stunk.» LOL

I was pleased with this location compared to the multitude of other LUSH locations I’ve been in for one reason: SPACE. The KOP location is actually enjoyable to shop in because it has an open design and you’re not packed in so tightly you’re afraid you’ll knock over a basket of Comforter bars. There’s something about the layout that’s very organized, very easy to find things and none of the salespeople were overbearing or crazy. I’m extremely happy there’s a location in KOP and that I don’t need to venture into downtown Philly or pay shipping from the Pacific Northwest to get my LUSH fix. Maybe it was just me but it seemed some of the products were either nonexistent or running very low in stock. I took off one star for this. It could just be that I haven’t been in a store for a while and they retired some of my beloved favorites. Not sure.

Very disappointed. When I visited about 5 days after opening, the great majority of their sold-​by-​the-​pound products (soap, some shampoo bars) were cut and packaged into large pieces, so the soaps all ranged from $ 10-​$ 14 in price. One of the shampoo bars was something like $ 17. I asked one of the staff if they could cut a smaller size of the shampoo bar, she became very cold and unfriendly and said that they ‘don’t do samples’. Uh, I wasn’t asking for anything free.
I haven’t experienced this at other Lush stores; soaps were pretty much the same size/​price as they are on the web site. I assume it’s because KoP is an ‘upscale’ mall that they figure they can sell $ 14 bars of soap. Not to me, I’m back to ordering from the web site. It’s a shame, I’d really looked forward to the opening of this store.