Hermès

Needless to say, all the products sold in this store are beautiful and top notch. Unfortunately, the same could not be said for the sales staff and management. My shopping experience here was made a little awkward by the staff’s lack of product knowledge and pricing. I certainly do not expect the sales staff to memorize the prices or materials of every product. However, when you go to check the price of a item, tell the client one price, it should not jump 30% when you go to check out. stuff happens, a little disappointed yes, but still no issue.
Here is where both the sales woman and store manager both exposed their own lack of their product knowledge and snobbery. The store manager (with his nose as high as could be) proudly explains that the tie cost more than was originally quoted because its made of fine cashmere. even going as far as offering for me to feel it as if I would finally understand the price jump. Hey, I get it… gotta pay for the goods! Im no stranger to cashmere. I know how great it feels and the added cost (s) for said fine fabrics, no problem! except one small detail… the label on the the tie read «100% silk».
Now, he could have taken the high road, simply apologized for his error and just said it cost more, no further explanation needed or available, end of discussion. Instead, the pretentious gentleman becomes rude and disengaged in his self inflicted embarrassment. Disappearing into the back, trying to weasel his way out of any misguided information by checking several other similar ties as if hes trying to prove that particular tie was perhaps mislabeled. lol.
Through all of the awkwardness, I purchased the tie. Rumor has it, that gentleman is still back there checking labels to someday prove me wrong. I hope you find what you are looking for, sir! til then, get off your high horse and familiarize yourself with your products and merchandise.

Today was my first experience at this Hermes store. I can agree with others that it is much smaller, however, my husband and I had a wonderful experience thanks to Leila. The only disappointment was that I didn’t have the opportunity to meet Jason. I spoke with him twice by phone before making the six hour drive to make my purchase he so kindly set aside for me. When I arrived, I was greeted with a smile from Leila. She spent extra time with me without pressure to show me similar items close to what I was looking for before making my purchase. It is sad that others had a negative experience from a sales associate that may affect the decision of others to shop in this delightful boutique. A sales associate should not be judging any potential customer by appearance as it only causes loss of sales and
customers. Most likely that SA can’t afford purchases at Hermes anyway, she needs to remember she is an employee and her arrogance should be addressed.

My favorite location ever simply because of the excellent customer service. It is a smaller boutique, but because of the serious kindness and help I get here, I’ll be returning! ALSO, it helps that the tax in PA is 6% and none on clothing/​scarves/​belts/​shoes, just like NJ. Except 1% lower sales tax on other stuff. Screw you NYC and your 8.875% nonsense.

Great product ! And bought from them before
For myself as well as for my family. Came in today and was totally pre judged by oriental sales person, who told me flat out that they «don’t have what I’m looking for «. think when someone walks in to Hermes, they have an idea of what they looking for and what it costs. Customer service should be at a little higher level. Had to ask her to show me something similar to it and then finally got to see it. I guess I don’t look like I can buy Hermes product. Oh well … Good luck. I won’t buy anything there anymore.

5 stars — to Hermès in its quality, and craftsmanship. You’re paying for old-​world skill, and presentation, and, literally, the best of the best in regards to all materials used. Hands down.
In light of that, the price points are very high — it is, arguably, the most expensive brand in the world. Their products are truly perfect in every way, and you’re paying for quality. You will find no flaws in anything you buy from Hermès.
–1 star for the selection at the KOP store. They have a limited selection across the board.
HOWEVER:
+1 star goes to how willing the staff is to try to locate an item you are interested in buying.
It’s a smaller store, and therefor much more intimate. It was a very different Hermès experience than I was used to, and frankly, I’m not sure I miss the huge selection of the others stores I’ve been to, mostly because I tend to know exactly what I want.

Awesome staff and awesome service. By far the best luxury designer out there. No matter what Hermes store I walk into be it Greenwich, NYC, Houston, or King of Prussia the staff never seems to push me away. I went into Hermes King of Prussia to buy a few things. What they did not have they made up with something better. Great store!

I purchased The Alfred bag from the store back in 2012, and by mid 2014 the bag was beginning to slightly unravel at the corner seam, (now I used this bag 3 to 4 times a week & sometimes even used it as my camera bag, so on occasion it was treated pretty rough). I called the King of Prussia store hoping something could be done, and was immediately displeased by the attitude of the sales person. The woman was borderline rude saying there was nothing they could do and advised me to take better care of the bag. That same week I stopped by the store equipped with the bag and purchase receipt hoping for a better answer to my problem. I was greeted by Effie who is absolutely wonderful. I have worked with her in the past and definitely recommend working with her for any purchase. She immediately sent the bag to hermes and 4 weeks later the bag was back in my arms looking brand new!

The staff at the King of Prussia Hermes are top notch as they provide great service and are always attentive and knowledgeable about their products and customer service. This store is so much better than Short Hills even though they are less than half the size of Short Hills. The staff is so much better that I will do all my Hermes shopping at King of Prussia instead of a short Hills mall.

The sales associates are very helpful although they lack merchandise. This is a very small location, but if you need something quick, such as a tie or scarf, then it’ll do. I have purchased many ties and fragrance at this store, and I was interested in buying an H Belt. The associate was upfront with me and said it would take a while, so I went to the Hermes in NY and was able to get one. Also, consider that Hermes does not maintain mall hours and closes early.

Very helpful service to bail me out! I bought a wallet @ the Bellagio store a week ago, that unfortunately did not work out; Robyn was kind enough to help me out with the exchange.

I have purchased a number of belts and cuffs for my wife, who rolls her eyes each time she sees the Hermes «orange» bag or box, signaling to me that she «is not a snob and does not need such a bauble of pretentiousness.» But, what the hell. I love the quality. Problem is, that the last few times I’ve been in this joint, they treat you like you are DOING THEM A FAVOR by standing there, waiving an Amex Platinum in their face. Two nights ago I nearly walked out of there. Maybe it was because the Christmas rush was underway. Who knows. But a $ 1k here and $ 1k there deserves at least a smile and some eye contact.

I went to buy a specific tie (the scarf tie) and tried some dress shirts.
When i asked for the shirt which is kind of specific (fitted with french cuffs), the vendor told me directly that they did not have in stock. They know what they are selling at least.
I went to several Hermes around the world and would say this one is what you can expect. I saw better but i saw worst.