The Home Depot

I always get great service here but sometimes they have very limited inventory. Make sure ahead of time if they have what you are looking for before you roll here.

I really like this Home Depot in Killeen, although this particular store’s aisles are a bit confusing to where to go to get the items I need. None the less, I was able to get what I wanted and move on with my day. BTW, I love their patio furniture and accessories they have in stock.

Well organized store and the live plants always look good. Employees are very helpful and efficient. Everything is stocked well and store is clean

It’s shocking to find this place so quiet today. I came in to find a few items for my home. I found what I needed and I also had time to browse around. It is a HD so they all mostly look the same. What stood out the most to me was Juan. He was sweet & he provided pretty awesome service. It’s located in one of the more busier parts of Cen Tex Expressway. Due to the non lack of restaurants & as well as our small Killeen mall. All I can say is it isn’t hard to find. You won’t miss those big orange words as you cross it on the highway.

Horrible customer service. I’ll go to Lowe’s or Ace. Typical Big Box store, only cares about the money not the customer.

I bought a lawnmower for the house and when I finally got a chance to cut the lawn when it didn’t rain in good ol texas and the oil that came with it was busted and leaked inside the bag. I brought it back to home depot and although it took 20 minutes they gladly replaced the unopened bag and we’re very helpful and eager to assist me. I’m usually always in and out at this location.

Poor customer service (Alexandria). I didn’t need the attitude (Alexandria). I will use Lowes from now on.

Worst customer service experience I’ve ever had. I had a specific question, but couldn’t locate an associate in the store, not even at the registers. Finally tracked one down and asked my question. He told me what I needed and I asked him if he could show me so I don’t pick up the wrong tool and he flat out told me no. His wife was pushing around a cart, came up behind me, and almost hit me. Tried to ask him if he knew who was working in the area so they could pinpoint me and he completely ignored me and started talking to his wife about dinner. Walked over and got what I thought was the tool, but there were ten different tools with the same name he gave me in varying sizes. Tried again to locate someone and no one was in sight so just randomly picked. Went to pay and someone magically appeared. She didn’t even let me put the tool down. She scanned it as I was still walking to the register. Needless to say, came home ten minutes ago and wrong freaking tool. So now I have to go back for some more stellar service. This is why I always go to Lowe’s. Home Depot was just right there so didn’t make sense not to give it a shot. HUGE mistake.

If you need stuff for your house, lawn or garden then come on down! Home Depot is your place to shop. Show your military ID (active duty, national guard, reserve, or retired) and get a discount.

A store for your house, they have about everything your house would need for repairs, a new project & even laundry detergent.
If you haven’t been to a Home Depot, he store has a warehouse feel to it stocked & organized with materials for your home.
Staff here were friendly greeted me when I walked in, asked if I needed help & greeted me when I walked out.

Very helpful staff. Prices are always reasonable. Everything easy to find. Better than Lowe’s in prices.

I purchased a $ 300 Yard Machines Self propelled mower in September. Used it regularly with no issue until early April. The mower will not start. Called to inquire about what to do to take advantage of the 2 year Warranty on the mower. Was informed that they would send it off for up to 4 to 6 weeks for repair and that I would be responsible for at minimum a $ 30 fee.
Spoke to the Manager to see what other options were available, and he was as unhelpful as the young lady who spoke to me on the phone. Home Depot is not the company that it was when Art and Bernie were the owners. I worked for Home Depot during college for several years back in the 90’s and was always proud to say I had. They always went out of their way to assist the customer. That is just simply not the case anymore.
Home Depot has lost my business, and I have regularly spent several thousand $‘s a year there.

My wife went to Home Depot yesterday to look at some appliances that were on sale. She got great customer service from sales associate Ruben. He had an extreme amount of patience to explain the options and features of every appliance my wife asked about. This is the best customer service we have seen in a long time! Thanks so much!

I like it just a little bit better than lowes. Found help on trying to find someone to install a water softern for my house. And last a out every time I stop to look at something at least one worker stop and asked if we needed help. Nice!

Home Depot impressed me with a great selection on Made in the USA hand trucks. Prices even beat Amazon! A 2-​fer win today: buying American while keeping my business in Killeen.