Sears Auto Center

So my dad took his truck here to get brakes the past 30 days and when we went to Lakeway going down hill it grinds. So we took the truck in today and the first drove the truck and didn’t here anything.
So the other guy decided to take it because the other guy didn’t here the grinding. So I decided to go with him. So said really press the brakes like you about to rest end somebody like your not paying attention. We heard the sound and the mechanic said it’s the drive shaft.
I am asking the people who rate Sears to explain to me how is it the drive axle shaft instead of the brakes?

If its a sunday please go to firestone instead of this dreadful sears. This place basically denied us services. We are from out of town and on the road the fan belt broke in our vehicle. We went in to sears to get the fan belt replaced at 1pm on a Sunday (actually called and asked if they could fix the problem with the car and the worker said for us to go ahead and bring the car). Long story short, they didn’t even bother looking at the car. The lady told us that they couldn’t fix the fan belt for us because the guys said they already had to fix brake issues on two other vehicles. (i wish she would have let us known this on the phone before we drove all the way to get denied services). After we pleaded with the woman to please fix the vehicle the lady told us to go to Firestone. Weird thing is there was a guy behind us and they didn’t deny him services, he pulled his car in the garage when we were about to drive off. Anyways we ended up having to drive, with a broken fan belt, to Firestone in harker heights. Thank gosh we made it. Firestone really saved the day.

I ordered 2 Michelin tires at the tune of $ 600 from this store and was assured they would be in the next day. Needless to say, a week later the tires still haven’t come in. The salesman, Roy, apologized and said, «the system must have dropped the order». Seriously? I called to complain and was put on hold forever and told there was no automotive manager on duty at 6pm on a Monday. Right… The tires were for my son and he said he couldn’t believe they weren’t in and he wouldn’t be using them for anything else if that’s the type of service they offer. Sears automotive in Killeen, Tx is not about there business. I’m very disappointed.