Patriot Buick GMC

DO NOT USE SERVICE DEPARTMENT! I recently took my corvette here for a recall on my front head lights turning off by themselves. Figured I would go ahead and get a tune up while it was there. After having my car for a day and a half I was told it would be ready at 3. I got there at three, waited until 4:00. When they were finally done, the service advisor tells me they couldn’t do the recall bcuz I have aftermarket headlights. Why didn’t you call and tell me this?!?
Told him uh, no I don’t. So the mechanic comes in, tells me the same thing. Then he says their HID and that’s why he can’t do it. Told him they were what comes with a C6 from factory. HID’s!!!
The ONLY reason I came to a stealership was so they could do the darn recall!!! They of course did what they could charge me for, the tune up at a cost of a lil over $ 300. Then, in the same conversation the mechanic says that he CAN do the recall after all but it will take 3 hours. WTF???
I’m starting to wonder if they just straight up forgot to do it, and didn’t realize it till I was there. Whatever the reason I was flat out LIED to. AND the mechanic had the nerve to put on my receipt that I have refused recall. WTF??? are you kidding me? You just said you couldn’t do it!!! LIES!!!
To top it all off, days later I received a customer satisfaction survey email. Sent it back letting them know I was extremely disappointed and what had happened. TWO WEEKS LATER, and I still haven’t heard from anyone that gives a crap at that dealership.
EXTREMELY POOR CUSTOMER SERVICE!!!
Read other reviews about this service center. I wish I would have b4 I took my car there, but too late for me now. Now I have to take ANOTHER day off to get this dangerous recall taken care of.

After visiting several Killeen dealerships, patriot ranks the highest in sales and customer service. We recommend that you go see Darla as your sales person. She definitely goes above and beyond!

I recently bought a used vehicle from Patriot. As with any used car I was assured by the sales person that the car was in good condition 1 owner etc… I did the test drive that went fine, but 3 weeks after the purchase the check engine light began to come on. I had a simple diagnostic done which discoverd worn parts that needed replacing. When I contacted Patriot about the issue Jim Comminski the sales manager claimed that «Since these issues showed up after you purchased the car thats on you» My review of Patrot is they are not a responsible business and will say what ever it takes to make the sale. BUYER BEWARE!

I recently bought a used 2007 Pontiac and brought it to them for an oil change and to find out what the ‘bump’ sound was from the front right tire. I was told the ENTIRE front end needed replacement including the rack and pinion. After a few months of saving up money to have the work done, I took it to a local mechanic for a second opinion who informed me that the only thing I needed was new shocks.
This dealership is the worst!

I am modifying my review of this establishment due to a call from the dealer. They politely pointed out a few things where I was wrong. There was trash in vehicle, but it was left from Firestone, not from them. My battery bolts were stripped out, but there’s no way to know who is responsible for over tightening them. My only complaint is that the hourly rates are pricey. They use a time guide for rates at approximately $ 115/​hr. He explained this is how mechanics have done this for 20 years. I’m not a fan of that system, but it is what it is. Just beware that the pricing will be considerably high for most services.

The staff was friendly and helpful, but I can’t feel that they were dishonest in their dealings with my husband and I.
In May, the radiator in my truck was malfunctioning, and I had a significant coolant leak. We emptied two canisters of antifreeze in to my truck, but as soon as it was started, the fluid would leak out and the engine would overheat. Ultimately we had it towed to Patriot for repairs. They repaired and replaced the hose for $ 400 something, which I felt was a bit exorbitant for a hose repair, but what can you do.
At that time, they also informed my husband that my power steering had a class I (minor) leak. They said they could fix it for $ 1200.00 parts and labor. However, the guy informed us that it was not severe, and we did not have to replace it at that time. All we had to do was keep an eye on it and ensure that the power steering fluid was topped off. I had some misgivings about this because, as a general rule of thumb maintenance problems do not get better with time and risk causing other problems. But because of the quote, I was persuaded to wait for this repair.
Less than a month later, I took my truck to Brake Check for a simple oil change. Once they got my truck up on the rack, they came back out and informed me I had a significant power steering leak (Class III), and should not delay on my repairs. When I told them what Patriot had said, the guy at Brake Check raised his eyebrows and shook his head. He informed me that if we had waited much longer, not only would I be completely out of power steering fluid, but that I would likely burn out my power steering fluid pump, which could run me thousands of dollars. He said I needed a simple repair that was not exorbitantly expensive. For a new rack and pinion set, it would run me $ 900 which was inclusive of parts, labor, fluids top off, tire rotation, alignment, and my oil change. He said the dealership was way overcharging me, and giving me bad guidance on how to maintain my truck.
So whether it was accidental or not, I can’t feel that they were dishonest in their dealings. Something that I felt should have been fixed then and then, could have turned in to a huge problem for me. I would not recommend going to this business, unless you’ve gotten quotes/​input from other maintenance service businesses first.

I am still very hesitant about going thru Patriot for my vehicle purchase, after spending 5 hours at your dealership without even test-​driving the car I was contacted about yesterday morning. Yes that’s right, I WAS CONTACTED ABOUT THE CAR. I missed an entire day of work due to this, and throw in time, gas loss, and a nice visit to the Killeen DMV because finding my driver’s license in my file from my last car purchase from Patriot was too much for the salesman to do. I was told the Ford Escape was going into detail at 8:30 am, I arrived at 1:30…still in «detail», then after about 4 hours and processing my paperwork to my bank, I was shown the car in the shop, (now getting a wheel alignment) and it was filthy. Yea. Great Detail work. I left there feeling lied to, deceived, and ALMOST ripped off. He told me before I left Austin the Escape has 14k LESS miles than the one I test drove on Friday July 3^rd. It actually had 15k MORE.
Prior to yesterday’s experience– about 3 months ago. I contacted Patriot about a trade in from my Camry to a GMC Terrain. Drove out there from Austin under a promise that the Vehicle will be pulled up out front ready to go. When I got there, no car out front, no salesman around, nothing. Then I was told the car was in «detail» so I can’t drive it. Only to find out a few days later… it had broken axles. I refused the GMC after hearing this. But again, money, time, gas, al invested into Patriot for absolutely nothing.
I cannot believe what a stressful experience Patriot has made for me while looking for an SUV with 15k ready to spend. I work in sales and always give the benefit of the doubt, but this was just unacceptable, especially as a Returning Customer.

I hate to say it but I totally agree with all of the other negative reviews.
Patriot talked a good game. I explained what I wanted to include price and payment. Every department I spoke to said it would be no problem. This all changed when I got ready to make the hour drive.
I asked tons of questions and the answers I got were snide and they were not able to get anywhere close to what I said that I wanted. In fact, the payment was almost doubled from what we originally talked about. When I told them that I was disappointed in how this was handled, especially since we had been working on it for over a week, they got ugly with me. Their true colors came out.
Make sure you have everything set in stone before you head that way.
Waste of time and money!

Well tiffany there is a reason why patriot has bad reviews, maybe you guys should focus more on helping your customers instead of trying to screw people over. To be honest not all resources were done right and you guys are just out for the $$$, I don’t need to explain anymore to you I’m done wasting my time, and trust me I will never come back there to have my vehicle looked at. I’m glad you have time to write reviews back to try and make it seem like the customers are the wrong ones. Great Customer service.

Too bad I cant give negative stars on here. A bunch of liars and typical «used car salesmen.» We were in search of a Tacoma and happen to see one in passing. We stopped only to see that it was out of our price range. Arvie,(«R.V.»), came out and said that we could be close in payment… after getting some information from me. We left, but called the next day to come by and test drive. RV stated that he «mis-​read» the numbers and instead of $ 269mo it would be $ 325mo. (Wow…major error on his part). So… I worked some things and called back. He put me in contact with the used car manager… T.J. We spoke on the phone… TJ was certain we would be in the $ 325 – 335 range. I said if they can do $ 325 we were a go. He stated that he was 99% sure that’s what it would be. I called to set up appointment for pick up for Monday. BOTH said they would hold truck for me. RV said he was taking it off lot and it was mine when I showed up on Monday. I got there at 1pm just like I said and RV met me on the lot and said they just sold the truck. He said someone came in with cash and they took the deal. They are nothing but money sucking used car salesmen. They don’t care about Soldiers and lie to them. PLEASE take your business elsewhere… not only do they not care about you… but they will say whatever you want to believe to try and sell you a vehicle. Go to Temple, Austin ANYWHERE else… just not them. WORST BUSINESS EVER!!!

This is a warning for those of you considering purchasing a vehicle from Patriot Buick GMC in Killeen, TX. If at all possible, find yourself another dealer to «deal» with. Our NEGATIVE experience with this company is outlined below:
March 12^th, 2015:
My husband submitted a credit application through this dealer’s website to purchase a rare vehicle they had in stock, a 2009 Hummer H3T. A salesman named RV contacted him that same day to ask him about the VIN number for a vehicle that we planned to trade in. My husband texted him the VIN number as requested. RV never called back.
March 13^th
My husband checked his email late Friday evening and noticed he had received an email from salesman, Gerald which asked him to call the dealership regarding the Hummer.
March 14^th:
My husband called Gerald on Saturday, the 14^th as requested and spoke to Lashondra (spelling??) since Gerald was unavailable. Lashondra said that she would get back with my husband in 15 minutes to an hour, but we never heard back from her.
March 17^th
My husband called for Gerald again, but he transferred him to salesman, RV. RV explained that he had a death in the family, so he had been absent from work and that he would look into the paperwork and get back to him. He never called my husband back so after about 4 to 5 hours my husband called the dealer again and asked for Gerald. Gerald said he would help him. He said he would look into the paperwork and call him back in 5 minutes. He never called back.
March 18^th
My husband called the dealer, but was unable to speak to RV. This is when I got involved. I searched online for reviews about the company and came across a Unilocal complaint where a female named Tiffany provided the General Managers information:
Paul Payson, General Manager, C:254−289−9222
I called Mr. Payson and explained the horrible experience we have had thus far with his company and the lack of communication from his salespeople. Mr. Payson said he would look into it and call me back. Approximately 1 hour later, Mr. Payson did call me back. He apologized profusely for the horrible experience we have had. He said that he was given a list of excuses from his staff, but that none of the excuses could justify how we were treated. He said he found our folder on the internet sales desk and that it had never been touched. He told me that a salesman named Stan would now help us close out this process and that Stan would contact my husband before the end of the day to finalize everything. Stan did contact my husband that day as promised. Stan also emailed us a buyers invoice, which I have a copy of and would attach if possible that states: Deal # 36 686 dated March 18^th at 6:51pm. We agreed to the terms of the paperwork that Stan emailed us that same evening, Wednesday night.
March 19^th
Throughout the day on Thursday, Stan and my husband texted back and forth in regards to the Carfax, pictures, etc. Throughout the day, Stan texted my husband at least 9 more photos of the truck. We agreed to the deal which was documented via text message. If I could attach them as images, I would, showing proof of the agreed upon deal. The text message form my husband to Stan states, «Everything is good. I will see you Saturday. Thanks!» — sent at 5:26pm.
6:02pm Stan Responds, «Call me when you get a chance.»
The call to Stan was made and he asked us for a deposit on the vehicle. My husband agreed to the deposit, but explained to Stan that he wanted documentation of the deposit in writing. My husband further requested that he wanted, in writing, something to the effect of– the deposit would be refundable, the same day, if we drove to Killeen and found there was some type of issue with the truck (since we are in Houston). Stan agreed to this.
March 20^th
Since we hadn’t heard back from Stand, my husband called to speak with him before 10:30am, Friday. My husband told Stan via phone that he had the card number for the deposit. Stan said he was with a customer and that he would call him back. My husband never heard from him again so my husband text him again at 7:16pm stating, «I will be there at 2pm tomorrow!» Stan never texted him back.
March 21^st
My husband called Stan, but he didn’t answer. My husband sent the following text at 9:03am, Saturday morning, «On my way to pick up Hummer truck.»
Stan’s response, «Unfortunately it had a deposit and sold last night.»
My husband’s response, «You never called me back so I can give you my deposit. You told me you were with a customer and you would get back with me.»
I did make one final phone call to the GM, Mr. Payson. He said he knew they sold the truck and that Stan told him we didn’t agree to the deposit. Mr. Payson said that this is how they do business. First person with a deposit gets the vehicle.
At this point, we have no recourse, but to let everyone know this is NOT a good dealership to do business with.

Horrible experience. We found a Prius online. Drove up from Austin Friday night to test drive and buy. It was a steal. The cars 12v battery was dead. We left with the manager assuring us that in the morning they would fix it. The morning after we were called and told the car is fixed come on up. On our drive there (1hr) the salesman called saying someone put a deposit down sorry but the car is being sold. End of story.
They did not try to hold it for us although we put 3+hours of our life into this car. Horrible experience will never return.

I was highly disappointed with my experience at Patriot. I live in Austin and work two jobs so my free time is very sparse and limited. I saw a great deal on a particular vehicle and the salesperson assured me that the car was still available. I spoke to the person in route and arrived at the dealership in little over a hour. He preceded to show me the car and allowed me take it on a test drive. After I returned with the vehicle I waited around for around a hour for the salesman to finish up with a different customer. I was then told by he salesman that he is sorry but the car has been sold by another sales person. I completely wasted my day, time, gas and money !!! I feel if you are coming to buy and explain that you are already pre-​qualified that they should at least but a pending sale notification on the car. In addition there was NOT one single efforts made to rectify the mistake!

My new mechanic told me that the $ 900 fuel pump was bad so I headed over to Patriot dreading the experience to come. I was greeted by their new service manager Paul with a friendly greeting and warm handshake. They had read about my prior visit and he wanted to show me that they could do better. What a change in management can do. My car was examined promptly. Phone contact was made by Paul to keep me up to date on what was happening. They determined that the fuel pump was not bad, and diagnosed the plug wires and coil as the problem at no extra charge. They also fixed my rear window for a pretty reasonable price, with a discount, I think they were trying to make up for the fuel filter issue last time, it was appreciated. This is still a dealership, so the labor rates are quite steep, but they showed me that with the right. attitude and management, things can be better. I will go back to them now. Nuff said.

I purchased a used GMC Yukon from this dealership in September 2010. Six months later I am just as happy with my purchase as the day I bought it. Every Patriot employee I encountered was courteous and eager to help yet not overly pushy. I look forward to having my Yukon serviced at the dealership and eventually purchasing another. If you are looking to purchase a car in Central Texas, or anywhere in the state for that matter, head over to Patriot — you wont regret it!

I recently payed a visit to this dealership and was impressed with the experience. I didn’t realize car-​buying could possibly be a easy/​professional experience, turned out I was wrong!
I tend to be uncomfortable at dealerships, but this certainly was not the case with Patriot. I didn’t feel pressure to do anything, but the staff was very hands-​on in getting me options and answering my many questions.
After actually purchasing a car with them they have followed up several times to make sure I’m happy with the car and I am!
I looked to buy a vehicle at several other dealerships where the salespeople were very pushy, which sent me out the door, thanks Patriot for making it easy!
Overall it was an excellent car buying experience.

If I could give this dealer no stars I would. I came in right before Christmas 2010 to look at a few vehicles. I was looking to downsize from our 8 passenger vehicle and something more fuel efficient. I was greeted fairly quickly, and gave the sales lady a list of my wants… needs…you know things that were not negotiable. She then took me out to the lot to show me many vehicles that didn’t meet my list what so ever. Then to cars that met them half way, but something screamed no– like it was missing navigation– and that cannot be added by the dealer without being considered aftermarket. After I– yes– I found a car that I liked, met my needs and price range I asked to drive it… so she gets the keys… what should have taken 5 minutes took nearly 20. She came back, it was on E… so instead of getting gas… I had to drive a different one… which also took her 20 minutes to get the keys. Then she drove it first wayyyyyyy down the street, i asked again could I drive it… she said «yeah-​later» wait what do you mean later? This is $ 40k car! I want to drive it now. She waisted my time, She was slow, did not listen and all around was a terrible sales rep, I could have sold myself that car had she given me an oppritunity. None the less I left that dealer and went to Austin got the same car, better pricing, more up-​grades, more for my trade and above and beyond customer service. Worst dealer I’ve ever dealt with! Your dealer needs new management!