The Galleon Resort

Ugh! Beautiful room for a sunset but the bartenders were so rude. So obnoxious!!! We stood at the bar for no less than minutes. Never looked at us. One bartender acknowledged me and then just walked away. Maybe they only serve locals! No going back!

I give it a 5 not for it’s grand VIP feeling but that it’s in the most PERFECT location for vacation. Sure it’s a little older but coming to Key West I’m not looking for the grand lifestyle… its Key West. I love the feeling of feeling like a local there. I get to wake up and walk out onto the balcony with the best view of the marina and the water, both in different sights depending on where I look when I first walk out onto the balcony. Guest service was great! Our bartender interactions were inconsistent. Some of them were great some of them weren’t the best. I ordered a Miami Vice, which anyone from key west up to the top or Miami seemingly would know what that is but what I got tasted like it had fireball in it… definitely not a daquari drink. but they used the right frozen mixes… the alcohol was the part that was way out of dodge. At any rate, we had a great time! the facilities were very enjoyable. I hope to be able to stay here again.

For our honeymoon we wanted to go somewhere tropical but not far away so we wouldn’t have to deal with jet lag/​travel time. We decided on the Florida Keys. The time we picked (early Sept) happens to be low season so everything was pretty cheap. Still hotel rooms weren’t offering great deals on rooms. That is when we turned to home away.
On home away we found a condo at the Galleon Resort. The condo came with a tub that had jets, a private jacuzzi deck, and a private viewing deck. I’m not really going to review the room here because that is privately owned, so not the responsibility of the resort. The room though was amazing and I would go back in a heart beat.
The resort itself was great. Yes it is a little older and could use some TLC, but overall it isn’t a bad place to stay. They have a small beach with a swimming area, a large deck to sun on, a deli, and a bar. Because we came during low season there was never anyone else at the beach, plenty of seats on the deck, and parking was a breeze.
Everyone we interacted with was also very friendly (except for one bartender, but that is another review). We wanted to go parasailing so we used the concierge service. She had us on a boat with a discounted price in less than 5 minutes. It was great!
The location couldn’t have been better either. Other than the day we drove to the airport for a seaplane ride, we never had to use our car. We walked everywhere easily. It is close enough to downtown that you can enjoy it without being overwhelmed by being in downtown.
The only thing I could possibly ding them for is the resort does need some picking up. Our room was right on the roof so when we used one of the decks you got some powerful pigeon poop smells. Again though, not the end of the world.
There was no high pressure sales techniques to buy into the time share either.
Know ahead of time that the rooms are privately owned and so that limits what the resort is/​is not responbile for.
⁸⁰⁄₁₀₀

1. Our Room. Our room was great because we own Disney time share. No door on the bathroom area though, only the toilet closet, If you are a big person, the toilet closet will be tight.
2. Disney??? Why did you ever approve of this resort because it doesn’t meet any other resort we have stayed at.
3. The Resort. Filthy. The resort is not maintained. Doors, walkways, chairs, elevators, etc. etc., look like they are never cleaned. The entrance to the resort is so run down. so when you arrive you are kind of surprised and you think maybe you are at the wrong place. There was garbage in the landscape area the whole time we were there. The staff walks past it every day. Filthy rubber torn up mats in the walk way by the tiki bar and pool.
The small beach area is actually a good thing. but they don’t clean it. We saw a guy rake it but not real sure what happened… because it was still a mess.
4. Staff. The most unfriendly staff of any resort (except Playa Grande in Mexico.)
—-Summary. Very unkept resort and the staff doesn’t care and they never seem happy or say hi.
Go to Ocean Key instead. is it meticulous.
The Tiki Bar is fun. Owned by private company.

Favorite place to stay in key west. It is right in the heart of Key West’s beautiful sunsets, near Mallory square, and a lot of great shops. Definitely stay here.

As is typical with most establishments they install WiFi and expect it to run itself. As is typical no one is onsite to bounce the modem when it is down. Invest in your WiFi and get staff trained to get it up and running. A fair signal is worthless get in the game

The staff is not professional. The front desk person, Tom, gave my unit away and later lied to me. There was no follow up by the manager or Faith, the individual who assigned me the unit! These people need serious customer service training. Very dishonest to guests. Disappointed and disgusted.

They have a great location, easy walking distance to all of Old Town. Plus ir is on the waterfront. Being a time share place, the experience is not like a resort hotel, you know you are in a time share. Some of the units often need maintenance or refreshing, and it gets put on the back burner for one reason or another. So, you can get a great unit and love it, or get a problematic one and not enjoy it. A bit of a toss up.

Horrible! I have been to Key West over 20 times in my life and this was the very first BAD hotel I have ever stayed at. The room was outdated and overpriced. The staff was horrible! We checked in for a 2-​night stay. The morning after our first night, at around 10:10 AM, the manager banged on our door, and waltzed in without giving us a chance to open the door. He began yelling, «Hello, hello, check out is at 10, and it is after 10». I came out of my bedroom with a sheet wrapped around me because I didn’t even have a chance to put on proper clothing and told him that our check out wasn’t schedule until the following day. His response, «I will call you if there are any problems» and walked out. No apology! Absolutely nothing! Immediately after that, all 4 of our keys stopped working. I went down to the lobby to have them reactivated and again, I received an attitude and no apology. This was all for $ 420/​night. Do not go to this hotel unless you like to be treated badly.

I found this very expensive for the size of the room. the people at the front desk weren’t overly friendly the air conditioning unit was noisy, the fan was noisy didn’t get much sleep. After telling them that the noise was so bad that we did not get much sleep they made no accommodation to at least give us some kind of breakfast or credit or anything.
Location was great. Our room overlook the corridor so not even a window in the room. Expected a lot more for the money.
Marjorie T

We own a week in December at the Galleon so we have come here each year for the past 5 years. We traded it alot in the past. This is an expensive area so you will be paying premium for this resort. The view from the rooms is spectacular whether you are on the ocean side or marina. You can walk anywhere in old town Key West so you don’t really need a car if you fly down.
The rooms are clean and they are currently doing an update of all the rooms with new kitchens which was way over due. I’d give it a 5 star if the kitchens were nicer. The bedrooms and bathrooms have all been refurbished which are really nice The sliding doors to the bathrooms however have the cheap hardware so they may not lock well in your unit.
The front desk has been very courteous and helpful the last few years we have visited but I have been exposed to some not so courteous personnel in the past so I understood the complaints.
Everything is very clean and yes, parking is at a premium in Key West. Remember, it’s an island. Parking under the hotel is tight but a little easier if you park outside.
This area is paradise and we really enjoy coming down here every year.

Dated exterior. Decent interiors. Room was nice, clean and comfortable. Great harbor views.

October 2012:
I have read some of the negative views about this resort and I could not disagree with them more. We had an awesome 2 bedroom 2 bath «condo» overlooking the ocean and marina. Waking up and looking out at the ocean and the marina with the million $$ boats was amazing. It was very clean and the bathroom’s have all been updated and are beautiful. The décor is a beachy vacation vibe as you would expect in Key West. This resort is 2 blocks from Duval St and Mallory Square and there are 30 a 40 places to eat and drink just outside the resort. The pool was very nice with a great Tiki Bar attached that had live music at night. We are not «high maintenance» guest so maybe that is why we had a great time. If you need maid service on a daily basis this is not the place for you. They come once a week with fresh bath towels and change linens and do a general cleaning. They provide pool towels that you can change out daily at the pool which is also very nice and well kept-​up. And they have a cute little sandy beach next to the pool which is rare in Key West.
Our Check-​in was slow only beacuse there was a little old lady checking in front of us that didn’t want to leave them an imprint of her CC. We had a small issue with our Thermostat (it was a little cold in our room) and we called down and a maintenance man was there to re-​place it immedialty. I also had a package delivered to the hotel and as soon as it arrived they called to let me know they had it waiting for me. The only negative thing I could say about this place is that the Bartenders at the Tiki Bar could have been nicer.
l have been to Key West 5 times and stayed in cheap motels, nice hotels and vacation condo rentals and this is the only place I would ever stay again.

Wow. So first I will say that the highlight of this resort was the tiki bar (s), especially bartender Micheal’s. We stayed here for 2 nights. Everything was fine, no problems similar to Alejandra’s or Michelle’s. The rooms was an apartment, which I wasn’t expecting (I did not book the place). It had a full kitchen, a little dining table, two tvs, nice sized master bedroom, gorgeous master bath, great view as well. Absolutely gorgeous and unobstructed. While we were there, there was some kind of pirate ship duel we were able to watch from the roof. I do think that the rates were overpriced, but I think you are paying mostly for the view here. The lobster place across the street is soooooooooo good.

I don’t even know how to start: it was probably the worst hotel experience I’ve had in my life, and I’ve been to 4 continents, +60 countries, from hostels to 5 stars/​3 diamond hotels and resorts. I’m going to save you some money and some severe head-​aches by not going to this place.
First, the rooms are completely overpriced: a single room goes for $ 380 plus tax a double is $ 450. The hotel/​resort is dirty, the facilities are out-​dated, and the place is more like a half-​star place. Then you have the welcoming committee, a bunch of very angry people from the front desk people all the way to the house-​keeping who would treat you like you are a trespasser, and will make sure to charge you for anything they can including towels, late check out, etc.
We got there on Friday and supposedly they informed us of a room change that would happen on Saturday. Saturday 10AM sharp, an individual comes knocking to our door, this person was knocking to a point we thought the place was on fire. He informed us we had to move to our new room, but our room wouldn’t be ready until 3PM, so we were hotel-​less for 5 hours. He even threatened us to charge $ 100 per hour if we wouldn’t vacate. We argued and argued but ended up with «This is not a hotel, this is a time-​share resort and we have our own rules», the nastiest people ever. We asked to talk to a manger, a guy called Toby, who was another rude individual with a big smile telling you «if you don’t like it, don’t stay here, this is Key West» — exactly it is Key West not Kuala Lampur or Dubai.
Sunday morning, sharp at 10AM, housekeeping came to the room informing us that we should leave ASAP, or otherwise they would charge us $ 100 per hour, and to make sure to bring pool towels back to the front desk, otherwise they would charge us additional fees.
In summary, do NOT go to this place, find another bed-​and-​breakfast or hotel, whichever you prefer, and avoid being treated as a criminal by these nasty people.

We have owned here for about 10 years. my family treats it like their second home. the views are amazing, the room are large, and the amenities at the resort are more than adequate. if you are looking for a 5 star resort with butler service, this is not it! if you are looking for a great location and a family friendly resort this is it!
and yes, it is true they only give out 1 parking pass per unit. the parking garage is very tight and usually always full!

As a owner of a penthouse here I can say every time my family has been here it has been good. From what Michelle said about the floors is sort of true. Most of the rooms have carpet except for the kitchen, living, and dining areas, they are tile. The tile gets dirty with you tracking in dirt and sand from the beach and around the resort, hence why they give you a broom and a mop in the closet =) The resort is very nice, a private beach, BBQ grills for you to cook on, beautiful view of the ocean with a sunset, rooms are nice and spacious and a lot have been recently updated, the Tiki bar is great and a nice place to enjoy a drink and lay out in the sun to tan. The staff is kind of stingy about parking because they are not responsible for items lost in cars and don’t want to be responsible for to much. However, the resort is great, its close by everything and you can walk from here to everything you’d want to see, so you don’t really need to drive really.

We had a good experience here. We rented out the top condo of the resort/​marina from a private owner, but had access to the full resort and amenities.
Our room was nice, spacious, and very good for our honeymoon. Hot tub, full kitchen, big shower, a computer, and 2 tvs. The best part was our own private access to the top of the resort which gave us a 360 view of the entire marina. Beautiful!
The pool was great (drinks were expensive). So, we suggest BOYB for the pool.
The location is key. It puts you within walking distance of everything!

Hmm… I had a different experience than Michelle. We actually had a good time at the Galleon. It was clean and quite comfortable. It’s mainly a family place. Not too many young adults. Kids, but not young adults.
We enjoyed the pool, the floating bar and grille, their tiny private beach and we even utilized their bbq grille there on the beach. We stunk up the whole resort when we threw my Jamaican Jerk Chicken on it. The whole resort reeked of savory Jerk Sauce :) They have poolside bingo and regular raffle drawings which makes things kinda fun and campy. They even have an activities director that, from what I could tell; she did a great job on getting people involved with everything Key West has to offer.

I’d give it a one, but location means a lot in Key West.
You can walk anywhere you want from this hotel.
However, this is it’s only redeeming quality.
The rooms were dirty and needed updating. When I say dirty, I mean keep your sandals on at all times.
The management would give the Nazis a run for their money when it comes to parking. My in-​laws rented a two-​story suite that combined 2 rooms, and they wouldn’t even give them 2 parking spaces to go with it.
How can you rent out a room that is designed to sleep more guests than can fit in one vehicle, and not give out two vehicle passes?
And the prices weren’t that good