Valley Floor Co Inc

I had a great experience with Valley Floors. April, Jimmy and all the staff were so helpful. I will definitely buy from them again.

Why is it impossible to get an estimate without having to go visit your store???
There is such a thing as «Flooring Samples»

Great company to work with. Never had a problem. Robyn is an excellent designer. My sales person Steve Garza hands down great guy. I would recommend them to my friends and family.

We recently had carpeting installed on two short stairway runs, a landing, and 2 bedrooms. The selection of the carpeting went smoothly with the help of
Bobby, who also helped us select some tile for the kitchen backsplash and fireplace surround. Where this whole process fell apart was in the installation. It took place in two sessions, as we had to use one of the bedrooms to store furniture from the other bedroom being carpeted. After the first installation, we conveyed our displeasure at seeing the mutilation of all baseboards and many wall areas that occurred due, apparently, to the rough backing of the carpet. There were also handprints and scuff marks on the walls. It took hours of extra work on our part to re-​caulk and repaint the affected areas. The response of Valley Floors was that perhaps we should hold off on painting our new baseboards until after carpet installation. Gee, thanks! We went ahead with the last part of the installation, hoping the installers, Henry and Henry, would be more careful this time. Good luck! This time, it was worse that the first time around. There was even plaster damage 6′ up on the wall corners leading to the areas being carpeted. All baseboards were again scraped and nicked, especially around doorways. This time, we took pictures before repainting — proof positive of damage! Our contractor, whom we went through to get the new carpeting, tried to get some compensation for us, with marginal success. They took $ 250 off our bill. They had also charged us for rug removal, to the tune of $ 100. When we informed our contractor that we had removed and disposed of carpeting and tack/​staples from all areas, except for a 3’x7’ closet that they decided to carpet ahead of schedule, he was able to get that $ 100 fee removed. So, in short — carpet’s great; installation’s horrible. Two stars awarded because we do like the carpet; otherwise, it would have been one star.

Valley Floor Company did the new flooring in our new office. I really enjoy working with local companies and supporting business in our community. They did a awesome job, great workers, very professional and our floors came out perfect! Excellent customer service, just wonderful people!

Don’t know if it’s the whole company or just Emily, but Valley Floors did right by me.
The order came on time and was correct. Got everything I ordered in time for my contractor to finish the bathroom and allow us to move it.
About a week later, Emily followed up with a phone call just to be sure all was well. It was indeed, and we’ll definitely go back to Valley Floors for our next project.

We did find a very good selection and helpful staff at Valley but experienced the worst carpet installation we’ve ever seen. Every room carpeted (including walk-​in closet) has developed wrinkles/​buckles over a very short period of time. Very disappointed and could not recommend them as a result.
We spent a significant amount of money with them as we built a 4500 sq.ft. custom home. I expected far better workmanship.

We just had our carpet installed by Valley Floor. It was great to work with a local company. We had a few meetings to narrow down our carpet choices and then our carpet was ordered. It was received quickly and an appointment was scheduled to have it installed. The installation was smooth and done at two appointments so we were able to move our furniture out of the way. Valley Floor was very professional and I would highly recommend them. We can’t wait to use them again on the many other services they provide.

I just had a sales person from Valley Floor blow off a meeting with me. Not a good way to start a relationship. We’ll give it one more try. I hope this goes well. I went from excited to distrustful in one day.