Pizza Hut

Lol I ordered food to be delivered. Dude didn’t even ring door bell and just left, so we never got our food. Good job Pizza Hut.

I called in for a delivery and the driver straight up just parked on my lawn, the whole car. There was clearly a big empty drive way right next him.

Came here for my son’s soccer party to celebrate their season being over. While ordering my son’s food the cashier asked what the occasion was and I told him. Upon hearing the answer he said, «oh geez» and smirked. He then continued to complain about the noise and whatnot. What do you expect from a group of 7 year old boys? This was my first time here and I will not be back given that fact that it took FOREVER to get my order and because customer service here sucks.

This particular Pizza Hut has gotten worse over the years. I orders the giddy up bbq chicken pizza, and it had absolutely no chicken on it. I’ll be sure to pay a lot more attention beforehand and will most likely no longer be ordering from this Pizza Hut again.

I would give zero stars if possible. Every time I order from here I hope it’s going to be better. The kids love pizza hut and this is the closest to the house. I ordered tonight with one of their flavors of course it came plain. I asked for extra cheese, there was so much sauce dripping from the pizza the toppings were sliding off. They gave me a store credit which I’ll never use because I refuse to ever eat at this location again.

I would like to update our review. The store manager contacted us, and gave us some free pizza coupons for our bad experience. I think that was pretty nice of him. :)

Ordered online, pizza came 20 minutes early, which was nice… but I think our delivery girl drove like a bat outta hell, because when I opened the box, it looked like it had been thrown around a lot. The cheese was shifted to one side which mixed my half pepperoni with the half pineapple and chicken. Plus it was kinda cold. It was tasty, but wouldn’t spend my money there again.

Used delivery this evening. Pizza was late, kinda warm. Driver was nice. Maybe we will order from different location.

I would give zero if I could. The manager and staff has horrible customer service. They’re happy to take your money BUT NOT to fix they’re own mistakes. They would rather argue than simply apologize and have a customer walk out happy. It’s ridiculous. I definitely expect more from a manager.

Pizza arrived 20 minutes after the it was supposed to. When I called to inquire about my order I was told it ‘should be there soon’. No apologies. So much for enjoying that stuffed crust.

I always go to this location because its near my house.
I never get delivery but i was feeling lazy so i decided to get delivery. I was quoted 30 – 45 mins. After an hour of not receiving my delivery i called and offered to pick up instead, i was told they were already on the way and should be here any minute. After waiting another 45 mins my food finally arrived. My food arrived after an hour and half and was cold. I ate the food because i was really hungry. I called the store to complain and the employee was very nice and apologized and offered to remake my food or to give me a credit, he then put his manager on the phone. The manager was very rude, did not apologize, and acted as if i was bothering him by calling. He did apply the credit on my account but hung up without even saying a bye or thank you or anything, i was still talking when he hung up. I called back and asked why he hung up and he simply said the conversation was finished. Really? How would i know when you didnt he didnt even say ok thanks or anything. How did he even become a manager! I believe his name was luis. Employees are polite and friendly but the manager is not. Wish he would get fired!
The low stars are only because of my delivery being so late and the manager being so unprofessional and rude. This restaurant always looks clean, the food is always good, and the employees are very friendly. I would give this restaurant 5 stars if it wasn’t for the delivery time and manager.
Also, i never get delivery so i dont know if they were just really busy that day or what was the reason for it being so late but every time i get carryout my food is always ready when i get there.

Normally I don’t leave reviews for large chains, but I felt compelled to do so here because of how far downhill this location (and the company in general) has gone. Pizza Hut was actually good at some point in history (about 25 years ago and before), when they still cared about quality. There’s even a 1985 commercial that you can watch on Youtube on how they (used to) make fresh dough daily. Those days are long gone, and PH has degenerated from being a legit sit-​down restaurant, where one waited 30 – 45 minutes tor a pie, into a fast food place that just capitalizes on its name and old image. It’s never been the same since the early 90’s recession caused many companies to compete in a race to the bottom, meaning cheaper pizzas but also cheaper (and skimpier) ingredients. It’s sad when you can get a frozen pizza (Palermo’s) from Costco that is much better and half the price. My specific complaint about this location has more to do with the most recent drop in quality; since they adopted this new gimmick of crust flavorings and sauce drizzles (which just makes it soggy). The last few times I ordered a medium pan pizza, there was virtually no cheese, it was sloppily assembled and cut unevenly-​the fact that this happened 3 times tells me they’ve just given up. I noticed that the manager placard on the wall that used to read «Michael Bowen» is no longer there, and since its removal (and his replacement?), it’s become even worse. I can now say that I am DONE with Pizza Hut, forever. The only reason I didn’t leave a 1 is because for some reason, they have delicious boneless buffalo «wings», which are quite spicy at max heat level. I just wonder why the pizzas can’t be that good! Doesn’t matter-​MOD Pizza just opened across the street-​so with that and Rich’s nearby there is no reason to come back (except for those wings!)

You can’t go wrong with pizza, especially from Pizza Hut! I always go to this location because it’s a very clean environment and plus they have dine in seating!

The manager at this location seriously needs to work on their customer service skills.
See photos to get full understanding of review…
I ordered two medium 3-​toppings pizzas. One with extra pepperoni and the second with olives and pepperoni. The olive and pepperoni pizza arrived MISSING ALL THE TOPPINGS on three of the slices!!! HOW DO YOU SCREW THAT UP!!! NO sauce, no cheese, no olives and no pepperoni… Seriously??? Did anyone even LOOK at the pizza as the were making it? Before it went in the oven? After it came out? As you were slicing??? HOW do you miss that ¹⁄₃ of the pizza is MISSING ALL THE TOPPING??? Someone MUST have looked at the pizza at SOME POINT and thought… «Screw it, they’ll never notice it’s missing all the toppings…» I took pictures and called the restaurant to let them know the error. I started off very polite saying, «I believe that there was a mistake on one of my pizzas.» When I explained that it was missing all the topping on three of the pieces the employee passed me off to the manager. I told him that I took pictures and would be happy to text them to him. He said, «All of our ingredients are measured out and I don’t see how what your explaining could have happened.» Well buddy, IT DID. And I HAVE PHOTOS. Hell, I only ate the «good» ²⁄₃ of the pizza because I didn’t eat the «mistake» incase you wanted to see it. All he said was, «I can make you a new pizza and have it sent out to you.» He already sounded super irritated and was upset that I seemed to be «bothering» him. Hmmmm… Yeah, you’re irritated at me for your screw up and you want me to trust you won’t hock a loogie in the pizza. No thanks. So I asked for a future credit. He said, «Oh my god, hold on…» LITERALLY!!! Are YOU kidding me!!! «I’ll give you a $ 5 credit on your next order.» Gee, thanks buddy…
Dear MANAGER, YOU NEED SOME SERIOUS REMEDIAL TRAINING IN CUSTOMER SERVICE. You made what could have been just a small mistake a HUGE bomb shell error in lack of customer service. The first is forgivable, the other, not. I won’t be back.
And your crew needs training on how to put toppings on a pizza and how to NOT put out food that looks like crap. There must be ZERO quality review before food goes out the door.

Never again!
I bring the whole family there for a night out of dine-​in pizza and once we get there we wait at least 5 minutes in the front area to be seated since the sign tells you to. We eventually decide to seat ourselves after not having a single worker acknowledging our presence even after making eye contact with me several times.
We get seated and there is no server in sight so I grab menus, pass it around to the family and end up walking to the front desk to just order. The clerk is confused why I am ordering from her at the desk so I explain it’s because we have not received any assistance since we had sat down. I order my meal along with an appetizer sampler that was in the menu. She gives me a look as if I was trying to order some Mexican food or something and it turned out that the menu was brand new and she did not know that they now serve an appetizer sampler. She rings me up and tells me that all will be out in about 10 – 15 minutes. … 35 mins later I return to the front desk and check on my order. She tells me that my order was 2 orders down and should be another 10 – 15 mins. The server finally brings out our pizza … cold… dried out as if had been sitting there for a while… no apologies. On that of that she informs me that the appetizer sampler is not something that they serve (after I had been charged for it and waiting 40 minutes) and I would need to order each item separately then they can bring it out. This is per her manager. I had nothing nice to say at this point and the server made no effort in really trying to make my night any better by giving me an either or, take it or leave it option. I asked for my money back and they give me some weird receipt, but really at this point I just wanted to get out of there.
This whole time I am also noticing a few other families having similar service issues that we were getting along with a table that waited over an hour for their dine-​in pizza. Unbelievable!
Never again!
Update: The district manager for this store has since contacted me to offer compensation for our troubles. This is very appreciated and I hope he is able to make strides with that location.

I have to always pick up cause they take so long to deliver and I end up with cold pizza

Typical big chain. Service was not good, they act like they don’t want you there. Also have had delivery twice, we were only 5 minutes down the road but took over an hour to get food on a Tuesday night, I could understand if it was a Friday or Saturday. Pizza crust was consistent to that of cardboard, the cheese which is obviously frozen has a weird flavor just isn’t very good, especially the cheese in the stuffed crust. Well at least the soda was good. Cheap prices, but you get what you pay for obviously. Oh and their new garlic parmesan pizzas, don’t bother unless your a fan of processed frozen cheese and over powering garlic flavor.

This is a Pizza Hut restaurant in Kent… Of course the actual restaurant is out dated and there’s a bunch of high schoolers that work here so you probably won’t get good service… What teenager wants to work at a pizza place? You’ll get good service some days and bad others.
But I recommend to just order carry out or delivery. They are the only Pizza Hut that makes the pizza really good… Every time I order a pizza there are no bubbles (pizza pimples). Not like the dominos in kent by target, they’re horrible.
Anyways, they make my pizza exactly how it looks like in the commercials. And their new hand toss pizza is soooo damn good, I might order it again this week.

Their three cheese stuffed crust pizza was just delish.

I called to place an order and got dumped into a call center where the employee did not speak English very well. She could not understand any questions I had and could not accurately take my order. Additionally, when I asked to be transferred to the local store, she said okay and put me back in the call center queue. I was rerouted to another call center employee and she wasn’t any better. I finally got frustrated after 15 minutes of getting the run around and asked to speak to a supervisor, at this point they hung up on me. This location actually has good service, but the call center completely ruined it.