Integra Telecom of Washington

My company is constantly losing service, because we are in such an old system. It has been down all day and it is costing us 10’s of thousands of dollars, and no one still has an answer with what is wrong or time to repair status. When you call they never have any answers and just refer your to someone else. Stay away from this company.

Worst Service at the Highest Cost
We signed up with them because there was no other service available in our area. They are four times as expensive as any equivalent service from even Century Link or Comcast.
I advise to never sign up with Integra. Find another provider and save yourself from the heartache.

We had a terrible experience at my nonprofit. Poor service, poor connections, and lack of integrity. When we cancelled and moved to Comcast (which provides faster service at a lower cost), Integra failed to honor an agreement and insisted we pay a $ 4,500 termination fee (which they had waived). I would never use Integra.

STAY AWAY FROM INTEGRA! My company uses them and we moved one of our offices January and paid a $ 500 dollar expidite fee to get our phones and internet moved TO THIS DAY WR HAVE NEITHER. Integra is impossible to get a hold of and when you get someone they don’t care. I have never been so frustrated with a company in my life.

I’ve had service with Integra since 2010. My contract expired November 2013, so I decided that to save some money I would make some service changes. I am trying to change my service for a significant savings and was told when I called to change my service that it would be processed within a week. I submitted that request on 11.28.13. Today (12.19.13) an Integra rep called to tell me that the change won’t be processed until 12.30.13 and too bad — I’ll be billed the entire time until they complete the service change. This is very unprofessional. I am trying to get them to pro-​rate my bill back to 11.28.13 but the rep told me that this is not something that they could do. DO NOT DO BUSINESS WITH THIS COMPANY. This is the worst phone provider that I have ever worked with. I have never written a bad Unilocal review before but I cannot believe that they would continue to over charge me when they told me that they would not. This is not a professional business so don’t let it happen to you.

I keep getting calls from this company. They have been unhelpful in getting my phone number taken off. they will never get my money!

Very hard to work with. I pay $ 50 a month for an office phone that gets an average of 2 – 5 telemarketing phone calls a day, did someone sell my phone number? I am trying to relocate, and due to my contract with Integra, I have to have my service relocated. When I called Comcast for my internet and cable, the phone call was 10 minutes, a home apt was made and I was good to go! Integra has had me sign new papers (even trying to get me to sign a new contract, NO WAY!), I have to go inspect the building to ensure there are phone jacks (Integra does not do this, so I might have to PAY another business to install phone jacks, for a phone I use maybe ONCE a week). Plus, they need to be in contact with my building manager, all before I can even make and apt. AND, there is a THREE WEEK wait! Good thing I called them early! I just want to make an apt to change my phone over. For something so simple, this is getting complicated. I cannot wait until April when my contract is up. Read the filtered reviews, I am not the only one who feels this way. I think Integra needs to work on their processes instead of trying to weasel their way into homes and businesses, it makes them look shady.

Worst service I’ve ever had with a Telecom company. I would NEVER recommend this service provider to anyone.
I will say that the Account Managers have been somewhat helpful and the tech guys that actually come out to your office are very helpful (thus the 2 stars instead of 1) but the people that answer the phones and deal with customer service issues are terrible — they have bad communication internally and are not good with follow-​through. Furthermore, the actual service is shoddy. Slow internet speeds and many problems on the phone side. I will be canceling my contract as soon as I can.

This is a rating for Integra DSL service only. A friend has a business in Burien that uses Integra DSL. I ran a speedtest on it and the result is download: 0.22 Mbps, upload 0.21Mbps. What kind of DSL service is this? I’m going to help my friend switch to a different ISP.

SCAM ALERT!!! These people are trying to rip you off. They show up at your door step, with promises of lower rates than Qwest, or whomever you’re using. They give you a contract with your «estimated monthly charges», which is way lower than what you’re paying now. What they fail to mention in their estimate is that there are loads of «surcharges» they tack on (somewhere in the fine print). My bill went from an estimated $ 85/​month to $ 130. That’s 50% more than what they quoted me. I am now paying more than what I payed at Qwest.
Beware!!! These people run a dirty business model with loads of hidden fees.

Our lines have gone down twice recently… yes it was inconvenient for us and our clients, but the down time was not very long (less than 1 hour). It could have been worse. When I called to notify them of the issues (which they already knew) I was greeted with professional and courteous customer service. The woman I worked with even took the time to call me back after 30 minutes to make sure our lines were back up.
Quality customer service always gets two thumbs up in my book. Definitely easier to work with than their competitor (to remain nameless) but starts with a Q.

Simply… the greatest phone company on the planet. Bar none.