Around The Clock

You will not be treated fairly, never will use you again. I will always warn the Public.

We use them for their services. We have a small rambler we are renting out and since we live less than a mile, we wanted to know what’s going on in our property.
Property management changed on us three times in the past two years.
Every notification we had about changes in tenancy is always last minute or we find out from our own tenant.
All we ask is that we are proactive in the needs of our tenant (maintenance issue, etc).
I just sent long e-​mail to our property manager reiterating just that. Let’s see how it goes. I’ll update my review once they follow through.

We have been with Around the Clock for about 5 years now. At first, I will admit that they annoyed me because I thought that they were super strict with the CC&R’s. But, over the past years, I really appreciate the strictness because our development looks very nice and clean and not beat down like other town homes. James is in charge of our account and he is very nice and responds quick. We had a situation a few years back, and James and the HOA members were so willing to find a fix and were so caring. In the future if we need to rent our property, we will definitely choose Around the Clock. Dawn is in charge of those accounts and she is WONDERFUL!

I am a homeowner and prior board member in a neighborhood which Around the Clock Manages. As a prior board member, I thought they did an excellent job. Board members are volunteers from within the neighborhood and Around the Clock helps the board to enforce the CC&R’s which are established. My experience as a board member was the neighbors who were the least satisfied were those whom did not participate, were delinquent with their dues or did not maintain their properties to the standards established in the CC & R’s. The CC&R’s are provided to everyone prior to buying a home in the neighborhood and they have the option to not buy based on the information provided prior to a purchase. It is unfortunate that when homeowners fall upon hard times that they blame the management company for enforcing standards which are established to retain the value of the neighborhood.

I have been a renter/​leasor from Around the clock since 2012. The first house we leased did not work out, but I found another property from them, it is a condo we love it. The ladies that work at around the clock come off as rude but really they are just straight to the point, no finesse at all. When we moved out of the first property we leased I thought they were going to nickle and dime me for everything. It turns out they only kept 380 of my 1500 deposit. What a relief. Anyway, if you are willing to work with a company that is straight to the point, these are them. Also their leasing criteria is kind of strict so listen carefully to the agent when she tells you about the requirements before you fork over $ 45/​per adult application fee.

One of the worst companies I’ve ever dealt with! My wife and I applied to rent a home recently that they were trying to rent out. We were told that you have to pass a credit check which we did not pass. My wife and I were told some time ago that this may be a problem when loosing our home in a foreclosure and to save up for the future because we may have to pay up to a full year in rent to be able to rent. I called and left several messages with the broker manager Suzanne and left emails for a return call back. They never called me back even after we offered a full years rent and a non refundable security deposit. When I finally reached someone they said that their policy’s and procedures prevented them from approving our application. I feel sorry for the homeowner because the house is still vacant and Around the clock turned their back on over $ 21,000 to secure a tenant for the house. Horrible customer service for everyone!

One of the worst I have ever dealt with. Their prices are outrageous and they raise them regularly. If one of your tenant moves out and another one moves in they charge you $ 500. WHY? Because they can!!! Steer clear of these crooks.

I own a small rental property in Auburn. Was solicited by someone in this company and had been looking for help so gave her a try. She was great. The company was not. She left. A vacancy sat ignored (they were supposed to be finding me a tenant) and when I finally followed up they said they needed a new contract since the old rep was gone. Shouldn’t they have told me that? So, I did a new contract. I was contacted by a prospective renter. I referred them to Around the Clock. They were turned down. They called me and asked what if their father co-​signed. His credit was immaculate. Long standing job. Money in the bank. Around the Clock said no. I said look, the unit has been vacant for months! I need the revenue! This guy has perfect credit and will cosign for his daughter! They said if I rented to her they would drop me as a client! So, as the person in the last review said, yes, they are rude. But they are also horrible business people! I have dealt in credit and collections for over 30 years and these people wouldn’t take a solid co-​signer (and the commission that went along with it) AND dropped me as a client! Lousy company. Lousy customer service. Lousy client relations. Lousy taste in my mouth.
Oh… and yes, they are slow to mail stuff. That tenant referenced above had to pay their deposit with ATC prior to them running the credit check. They still have that deposit money despite a few attempts at getting it returned. I suspect they will give it back (it’s not legally theirs) but they are taking their sweet time about it!

My housing development uses this property management company for our HOA. I would not recommend this company, they are late responding to requests and are generally just rude. I don’t understand why they are that way since the homeowners are paying them.
When I receive letters they are mailed weeks after the date on the letter and they almost doubled our HOA dues since in order to pay them because their fees are so much higher than the previous owner.
This company does not promote community, I have talked to many of the neighbors who have had to deal with this company and we have all had a poor experience.
Stay away!