AFC Doctors Express Urgent Care

Runners with foot pain be like… «Yup, it hurts. Twelve more miles to go. What else is new?»
Monkey be like… The swelling from two weeks ago gone and it only hurts when i stand or walk, but can still run up the stairs to intercept my crying nephew in seconds. This does not warrant a visit to the ER, where ambulances and flu-​like symptoms congregate. I did cave into my wife’s persistence to visit the nearby Urgent Care… the one with the empty waiting room, open parking spaces and nice, friendly staff.
Fill out the one page form, wait 5mins and whalah! Doc will see you now… Squeeze this, bend that, twist here, wince and smile. Minor copay confirmed online research and peace of mind, hearing it from the doctor’s mouth. Just one dose of the anti-​inflammatory fixed foot overnight… Or was it the ancient Chinese stinky stuff my wife rubbed on it? Monkey think the latter and believe that 500mg («Take with food») is the culprit to the timely weight loss at the holiday Christmas party to the tune of B&B’s «Diarrhea cha cha cha! Diarrhea cha cha cha!» Win-​Win for me, as long as we make it home before the next interval. «500mg 2x daily for 10 days» may help me get to those 6pack abs, but sure would be inconvenient at work.
Nevertheless, Monkey will return here for the minor health concerns as needed, knowing they are well equipped with X-​rays and Lab Services on-​site. Everyone was very pleasant, helpful and made Monkey feel at ease. cha cha cha

Came in for my daughter’s foot pain. It was late in the day. We arrived at around 7:30pm, and they close at 8pm. The receptionists were pretty helpful for the most part. After filing out the necessary paperwork, we were lead to one of the exam rooms, and we didn’t wait very long before Dr. Le entered the room. He was courteous and pleasant, but I felt that he was in a rush. He asked us a bunch of questions, and after 5 minutes of conversation, he said that the best thing for us is to see a foot specialist, like a podiatrist. He concluded this without even looking at my daughter’s feet, or without laying a finger or physically examining her condition. He came back with a sheet of paper listing 4 different podiatrist in the area whom we could make an appointment with. He left the room and we were out of there by 8pm. The bottom line is this, the whole visit felt rushed, and Dr. Le didn’t convey any caring attitude towards the whole situation. Even my 12 yo daughter’s first comment to me after the visit was, «they suck». I just wonder how much they will charge us for that unhelpful visit. I really had high hopes for this place and I like the fact that they are open late and on weekends, so I’m very disappointed.

Worst receptionists ever! Staci is by for the worst person ever! When we came in we stood there for 5 mins before we were even greeted for her to finish her conversation! WE had to say hi to her first! What kind of customer service is that?! And on top of that she wasn’t helpful and told us to Email her our papers and when we asked for the wifi to send her the documents, she just said «I don’t know.» I would think at a clinic you would learn or know how to treat clients and future customers!!! I will be telling EVERYONE TO STAY AWAY from this clinic! We were treated like garbage and ignored!

Went here for a DOT physical, wait was extensive, staff was nice but seemed to consistently forget the little instructions like «follow me, please» or «after you finish that, do this». Several folks were visibly confused by the staff. They were really nice and considerate, want to stress that. They brought more people into the examination rooms than they had rooms, so ended up asking us to go back to the waiting room after we were already in the exam process.

Receptionist was great. Very little paperwork was needed and we got in very quickly to see the doctor who easily diagnosed shingles and explained the disease to us. He prescribed helpful drugs and the nurse downloaded directions to a nearby pharmacy and printed them out for us since we were visiting from across the state. Staff was not only competent, but super nice. We were lucky to have found this urgent care facility and highly recommend it,

Had to come by because we were between insurance and our little one seemed pretty ill. $ 125 just to be seen. Facilities were clean and up-​to-​date, and the receptionist was nice. Very short wait, which was good. The focus on getting your payment (and keeping your drivers license until the end of the appointment) made it feel transactional and cold.
Doctor seemed a little bored and not warm to the little one. Didn’t really physically check up on the little one much and didn’t come to a conclusive answer. Was fast to write a prescription for antibiotics but I was hesitant to fill it as some doctors are hasty to hand out the antibiotics prescription. Good thing I didn’t because it turned out to be really bad teething causing all the symptoms. Too bad he didn’t bother checking my baby’s mouth.
Tip: Do NOT forget to ask for your license back.

Called over here to see what the wait was like. ½ hour or less. Great! Where I was waiting previously was over an hour. Went over here, one person waiting. Got in within 15 mins and saw the dr in under 30. I have a bad sinus infection and already knew my diagnosis, so I was in need of prescription meds. Dr came in and checked me over thoroughly and I was done. Very easy and friendly. Will be coming back if I need something fast!

I just needed a quick question answered before I came in. After being on hold for over 42 minutes I finally hung up. While on hold for them I called North Benson Urgent Care from a different phone, and had my question answered within 2 minutes and 30 seconds. There’s no way I would go here now and trust them with my well being!!! I also took a photo to have proof of this!!!

Glad it’s open on Saturday, but I feel like I’m basically paying someone to google what’s wrong with me…

Used several times and like it, 20 min wait time and part of that was for paper work. Not good for chronic pain stuff, dont expect narcotics they are stingy about that.

KEEP YOUR MONEY, GO SOMEWHERE ELSE!!! THEY DO NOT CARE!!!
My son started a new job and was between insurance policies but needed to see why he had a rash on his hand. We were greeted by two young ladies with quite the superiority complex and horrible ‘bedside manner’. When he showed them his hands they looked grossed out one of the girls actually said ‘ew’. It took him a bundle of courage to walk in there, he was already very insecure about his hands, they ‘ew’ comment did not help. It was so very unprofessional. They actually said ‘what is that?’ He said he wasn’t sure, that is why he was there — seeing a Doctor and when he began so say he was looking up on Google to get an idea, he was rudely interrupted about how Google is not a doctor. OK, that may be right but these girls where terribly young and are mere receptionists at a Doctors Express, not Doctors I am sure. He said the thought it was a form of strep but on the epidermis, one of the receptionists actually corrected him and said that is from your throat, not your skin.
OK, again you are a receptionist, not a Doctor.
He had what he thought, strep and was sent on his way with a prescription — this was after being schooled by Dr. Grimes on whatever the hell he thought he needed to talk about for over 30 minutes. It was ridiculous! We don’t want to hear about the medical industry and be spoken to as if we were idiots and lectured on how he now just works to finally pay himself for once in his life and deserves it– it is called Doctors EXPRESS — not pay over $ 200 and get lectured by some old guy and get treated like crap by two snobby little girls. My son needed to go to work and I had a day full of errands to take care of.
After a week or so the rash reappeared and when he called they said the doctor would refill his penicillin. Twice I went to the pharmacy to pick up a new prescription. Nothing. No straight answer, just the back and forth between the pharmacy and the ‘Doctors’ office. We found out after many phone calls and talking to many not so nice receptionists that you cannot get prescription refills at Doctors Express, it doesn’t matter the circumstances, they do not care! So the pharmacy kept doing what they thought was right and sending a fax requesting a refill.
Please know that if you have an issue that may need additional attention, Franchises like Doctors Express are not here to help you! My son was told in order to get a refill he must pay for an entirely new visit. It did not matter if what he was prescribed does not work, they don’t care if he can barely move his hands… it doesn’t matter.
So I would strongly recommend if you are in the area, visit Kent Urgent care who is a member of Kent Multi Care.

Called to ahead of my visit to confirm that there was an X-​ray machine on site. Phone was answered immediately and staff was friendly and polite. When I limped in I was promptly given a wheelchair. The staff was sympathetic, informative, and efficient. They even arranged an appointment with a local orthopedist. I would highly recommend Doctor’s Express.

Excellent service from an urgent care facility. We were seen promptly and the facility was clean. They were able to take care of our issues quickly.

My husband and I walked into this clinic on a Friday evening at around 7:30 because our fourteen month old son had a fever of 102.4 and was crying non stop. He wasn’t eating and he wasn’t sleeping.
When we walked in a young nurse urgently informed us that they were closed even though their windows state, as clear as day, that they are open 8am — 8 pm.
She did not even say it nicely. She said, «We’re closed.»
She did not even ask us what was wrong. They are an urgent care facility and she is a nurse. We then needed to scramble to the nearest Urgent Care Clinic. Luckily there was a competent one a few miles away. We walked into that clinic at 7:59 and they still helped us.
That nurse at the Doctor’s Express is clearly in the wrong field of work.
When my husband and I returned to the clinic to speak with the owner he of course apologized and said that he had REPEATEDLY «discussed the hours of operation» with his staff. When we stated that we walked in at 7:30 the nurse behind the desk corrected us and said it was 7:45.
Still not 8 o’clock.
We learned that my son had a severe viral infection and needed medicine. I could understand turning away patients THIRTY MINUTES BEFORE CLOSING if it was not a life threatening emergency. But we went there because our small baby son had a 102 fever and was not eating or sleeping.
If this does not qualify as an emergency then I don’t know what does.

Went here for the first time yesterday. I didn’t have the same experience as the other reviews when it came to waiting. Once I filled out my registration form, I was instantly seen. Everything was quick and simple. Overall it seemed like I was there for only 15 mins, which is great!
My only criticism is that all of the workers seemed like zombies. No emotions, can’t even crack a smile, all monotone. I’m not asking them to be my friend or anything, but at least be personable.

First time I’m here and this was such a horrible waiting time. They had 2 patients ahead of me, but it took 2.5 hours! for the doctor to actually see me. I had a fever and cough, it was such a pain to wait, and all they were saying is ‘your next’, doctor is with the another patient and so on… I will not recommend anyone seeking for URGENT, or as they call EXPRESS care to go there…
PS, they should really think about their process.
PPS. Doctor’s work was ok.

Anyone in the Kent area looking for an amazing Urgent Care, THIS IS THE PLACE TO GO! The staff is so thoughtful and caring, and you can tell they really enjoy their jobs. They went ABOVE AND BEYOND with my husband and I, who unfortunately got the H1N1 flu bug. Our doctor was extremely informative without being too stuffy or rude. It was just like we were at a family doctor. The front staff is SO so wonderful and we will absolutely be back!

I had an excellent experience at Doctor’s Express. I ended up here because my regular doctor didn’t have an opening in their schedule for several days out. I felt very welcome from the moment I walked in the door! The employees are very friendly and helpful, and the place is squeaky clean. It took about 10 mins to see a doctor after I filled out my paperwork. I saw Dr. Piatt. He was very easy to talk with, extremely knowledgeable, & informative.
I feel like the doctors and nurses here truly care, and I think that’s what really sets this clinic apart from the rest. Also, the facility is open 8am-​8pm EVERY DAY. I will absolutely be back. I don’t know any other place where it takes 30 – 60 mins from the time you get there to the time you leave. Plus, I like Dr. Piatt more than my regular doctor.

Went in for a headache and a cough. I’ve been here about four or five times in the past year and a half. This time was just horrible. The blonde girl at the front desk was taking a patient back when I arrived and said «I’ll be right with you»… Five minutes later another receptionist came and had me fill out additional paperwork that I have already filled out multiple times. The blonde girl came back and was just very rude and not friendly. I filled out my info and gave the forms back… Thirty minutes later I’m still waiting to be seen and I still have my headache it’s only worse now. I have to get back to work and I am no better than when I came up here. It’s ridiculous.

Very courteous and professional staff. From the front desk, to the nurse, to the doctor. Normally I would drive out of my way to the landing for urgent care but i’m glad I found this place! They were very sympathetic and concerned about my symptoms. They even called a pharmacy to check how late they were open even without me asking! I am definitely a return customer!