Mr Wash Car Wash

Can I not give them any stars? Maybe a kick to the butt!!!
My brand new Audi SUV is deeply scratched at multiple places after this lousy service… Whether their machines or their lousy service men did it, I am not sure (Leaning towards the latter)… I did ask for their super wash and I received that!!!
Their stupid manager denied any responsibility…
Be aware of what happened and avoid them…

I used to be a regular customer at this car wash and was very satisfied however last week I came went through the carwash and the buffer brush got caught in my wiper arm and ripped the wiper arm off the car which hit the windshield and cracked my windshield. Carlos the manager on duty was very helpful in getting the service station next door to fix the wiper arm but that took four hours because of waiting for parts he told me to get my windshield fixed and bring the receipt to get repaid I came back today with the receipt and there’s a different manager who is being very rude walked away with the receipt and has told me that I can’t be refunded for the car wash because «well you got your car wash didn’t you» and refused to give me the main office number I guess I’ll be looking for a new car wash facility.

It’s not good at all. The outside of my car was pretty dirty and I just wanted to go through the the machine for the exterior wash. The machine left dirt and smudges on the rear bumper and trunk area. And there’s barely a rinse, so it seems like lots of the soap and residue are remaining on my car.
I recommend looking elsewhere for a good carwash.

This is my second visit to this location, and my last. I almost gave a 2 star rating and decided against it.
The lack of attention to detail for a $ 37 Lava Wax is pretty high. After going through the standard auto wash and pulling in to the service area for whatever it was that they were to do it took them 5 minutes (maybe) before getting my car back to me. I wasn’t paying attention, but I’ve been to other car washes where they hand wax the car and it takes longer than 5 minutes. I wish I hadn’t tipped.
Having a white car the dirt stands out very well, and for them to not put any energy in to removing it is unacceptable. Pictures have been posted.
I went here for the convenience. I will not return because of the poor quality.
The car wash wasn’t busy at all, and several people (4 at least) finished the car off before I left. I didn’t have the temper today to deal with pointing out the dirt that still remained on the exterior of the car.
The only recommendation I have for this pace is to stay away.

My toddlers could have done a better job. My husband told them to re-​vacuum it after the first time and it still looked dirty when he came home. Unbelievable. They’ve got to be kidding charging people money. Stay away.

Poor customer service extends to their corporate office in VA. No matter what they tell you don’t believe they care about having your business. A true case of you get what you pay for — actually — that’s generous. I will have to pay out of my pocket to cover up the scratches they put in my car and stain on my seat. Shameful quality & shameful customer service!

UGH — When I don’t listen to other Unilocalers I always regret it! This place is awful. My car was not clean at all and pretty much everyone I came into contact with was rude or completely ignored me. Don’t go here.

Purchased the package with underbody wash because I was concerned about the corrosive agents in the brine used to treat snow. Suspected that the underbody was not washed when i did not feel a vibration on the floor; when I got out of the car later and swabbed under my car, it was completely dry. I will never use a service that does not do what it promises again.

So the basic wash gets you car clean… yay! I got tempted to upgrade my wash to a lava wax wash and it was the exact same wash as the the basic but it was twice the price. Lesson learned. Basic wash only!

I have been using this car wash for many many years. It is so close to home and so convenient to get to from the main road. Over the years, I have noticed a decline in quality of washes. I also took advantage of buying coupon books over the years, to make the drive thru even easier. The last three times I went there, I was amazed at the attitude of the cashier who basically treated me like she was doing ME a favor. The washes were poor quality. I always get their deluxe wash including undercarriage and tire shine. The works. My car has consistently been left dirty with streaks and dirt still on the hood, the top and the windows. The rims on passenger side were filthy. The last time I was there, I actually complained. They refused to put it thru a second time. «Don’t expect a dirty car to come out clean the first time.» REALLY??? I am not expecting a showroom new finish, but not a dirty car washed in dirty recycled water. I found Flagship in Rockville which is AMAZING. Higher price but soooo worth it. Mr Wash needs to reevaluate their business and maybe go out and shop around to see what others are doing. Maybe if they reinvent theirselves, I will be back. But for now, no thanks. I hope the owner (s) read this and use it as a learning tool. They can feel free to contact me as this review is legit. BYE bye Mr.Wash. This actually saddens me. F–

awful service! that’s all I can say! I just use this carwash because it’s very close to my home, but if you have another choice go for it.

A guy with a dirty newspaper is better than this place!
I will NEVER EEEEEVER GO HERE AGAIN! !!!Your car risks damage!!!
First and last time. I live close and its a shame. Elias V. has it right. I remember as a kid there was back up on Conn but I get why people avoid this place like a meth den.
I wanted to wash my car quickly and had a coupon and they said it was «expired» I asked if the manager would make an exception so the guy goes over to the manger and came back in less than a minute (no care for the consumer) and said no.
So I just did an external wash and the woman at the register couldn’t barely comprehend speech which was sad, maybe she just didn’t care as I had to repeat myself more than three times the wash I wanted. As I pass the manager he discretely gives me the middle finger when after making sure I had him in my sight (real classy). Pulling up to the conveyor belt for the car watch the two barely speak English halfassed the pre-​rise of my car.
The internal components seemed very dated, after the wash I checked my car and noticed a number of surface scratches as well as a poor job being done (bet they recycle the nasty water) and I had to take it to my favorite Flagship by the Rockville Montgomery College.
It was pretty nasty to pass my finger on my car with a layer of filth coming off it.
Here are the basic too long didn’t read details…
They don’t care about the customer and management is horrible. The employees don’t want to be there. The machines are too old and filthy.
Going here you will waste your time and money.

Well… I should have read the reviews first. This is definitely a car wash I will not return to. I usually wash my car by hand but every once in a while I take it to flagship. This facility is junk compared to flagship. My rims are still dirty and my front bumper still covered in dead bugs. My windows look decent though. I did the 6 $ wash, it should be 3 $. If you read this I think you should skip this place and pay a few more dollars and go elsewhere.

If you get a full service wash they SHOULD dry it at the end also. I just got the outside wash on my car to get the salt off, but went back later on the same day with hubby’s vehicle, and wound up drying both myself. It’s still cold out, so it’s best to get the water off before it leaves nasty salt trails down your clean car! As for the line around Connecticut ave, it’s unsafe and dangerous. If the town of Kensington is going to allow the business to do this MARK IT OFF. Unsuspecting drivers get caught in it and then can’t get out because of all the people trying to merge in at the last minute.

I am amazed at how clean my vehicle is after I leave the Kensington location of Mr Wash. The drying system is superior to all other car washes I have been to and my interior has never been cleaner. This is by far the best car wash in Montgomery County.

Terrible waste of money. Figured id spring for the option with everything that is $ 23.
Never again. Only thing they did correctly was vacuum the interior. My interior is still dusty, and the outside was NOT clean. Dirt still all over the back end of the car, front bumper still covered in bugs, and they slapped so much tire gel on my tires that it kicked up onto the quarter panels. Wheels still have dirt and brake dust on them. I should have spent $ 5 elsewhere and gotten a better experience.
These people suck.

With the random mix of weather we’ve had recently, my car has been a completely new color of salt and dirt. It desperately needed a wash.
$ 7.99 will get you a no frills, simple exterior wash at this Mr. Wash Car Wash. It’s very basic and just runs through the automated wash. I wish there had been some towel hand drying at the end but at 8 bucks, it’s hard to complain.
If I want to splurge on a really good interior/​exterior cleaning, I probably wouldn’t come here but for a basic wash– it’s a pretty good deal.

fast and efficient. not the best when it comes to interior cleaning however, the price is worth it especially when you have coupons.

It’s hard to get a great car wash around here. The Kensington Mr. Wash is OK, not excellent, but not awful. A couple tips: Look for coupons — often available on the daily deals around town, sign up for their email or FB for discounts. Or come mid-​week when they might have a $ 7.99 or early bird special. The cheapest version runs the car through the automated car wash. The expensive versions clean the inside before running it through the automation. There is no hand drying. But they usually give you a coupon for a discount on something the next time.
Other tidbit — when coming from the south on Conn. Ave, you can’t turn into Dupont Ave. Go up half a block on the left and turn on the light, go up to the next light at Kaiser and do a U-​turn back around to the entrance.
There are also a couple cheap (er) gas stations (Liberty) going south, just beyond the car wash on Connecticut, so it can be an all purpose car trip.

What a change!
Growing up this place was great, now needless to say its complete opposite. This Car Wash has been here for years, it used to draw lines so far out it would back up traffic on Conn Ave. Ten, Twenty cars lined up waiting for a wash. Now you see like two or three cars steady. Why may you ask? I’ll tell you. They don’t dry the cars as the used too, their wash system seems outdated and doesn’t do a good job cleaning and your car never gets dry. For what you pay go to Flagship, you get much better end result. The staff at Mr. Wash is very dismissive and rude. When I said my car wash wasn’t as I expected I entered a situation on where I felt like I had to bargain with him. Avoid the hassle or you’ll get what you pay for.