McDonald’s

Service was better. The drive-​in associate who took my order actually spoke clear English and was attentive to my order and the total of my order. This rarely happens at this location, where customer service is subpar, workers are rude and don’t smile. The only reason why I didn’t give five stars is because my Coca-​Cola was kinda flat… McChicken and fries were fresh and hot. Way to go McDonald’s! Keep up the good work. «I’m Lovin» the 2 for $ 2 menu.

Wanted to get an orange and apple juice, so drive thru I went. Bad choice! Once you’ve committed to the drive-​thru elbow. There’s no retreat. After being trapped in waiting to order at the second intercom. I dreamt of using a light saber to thrash through the insidiously slow staff. After I popped out of my trance. I ordered and it took 3 mins from then; added with the 7min pre-​wait. My expectations of any staff is high and I think this staff is good, but the customers are the biggest problem with their drive thru time service. Just go in the store.

Always takes forever to get the food, I order a happy meal for my kid and gave me the burger without cheese drove back and he just got the burger put a sliced of cheese and gave it back to me cold… Very bad service don’t go there never…

They always screw up my order here and never give me an itemized receipt. … I just come here because of the location.

Honestly, this place isn’t as good. I’m not saying it’s a bad restaurant or anything, but this McDonald’s is quite dirty like most of them. One time, me and my mom were getting food here and this lady was yelling and cursing at someone on the phone and had her daughter there. She was saying those in front of children? I can’t believe they tolerated that. They should’ve kicked her out then and everyone had their eyes wide open. This isn’t the best McDonald’s.

This is the only mcdonalds I like going to when I have to go to mcd in the first place. Yes it is a bit slow on service but thats because they are short on staff. I would just like to say the manager who served me tonight was great. She was the only one to take orders and filling them but she did it efficiently. There were aholes in line screaming dumb comments like wendys is open late and they have better service but she took the professional route and ignored their ignorant comments in order to continue putting in orders and serving everyone.
The other employees are also very friendly when I come in, so compared to the aspen hill one and ESPECIALLY the one on viers mill by korean korner this is the best one!

It’s a McDonalds. 2 stars for that.
That being said, there is one guy working there that never seizes to amaze and make me smile. Every single time I go in there he’s smiling and greeting you as if you’re his best friend and when you leave he does his best to say «bye» and/​or wave to you. I’ll stop in for some fries as long as he’s there. His attitude and customer service are well worth the other 3 stars in my opinion.

The drive thru service is the worst, unfriendly staff, always messing up simple orders, and the wait is even longer between 12am-​5am.

Ok, it took me 6 minutes just to order one medium fries and a McChicken, then another 10 – 15 for it to be ready. One employee taking orders AND serving food, and two others playing around. Seriously, it’s busy enough to have two people taking orders. And around dinner time? Seriously, have some more staff.

I don’t usually find myself to give feedback on a fast food chain. I felt compelled to do so today.
I decided to dine in with a group of friends only to witness the worst case scenario.
Came in about 2pm, Shafair or whatever his name is was the most rude person on the face of the earth. He just had the worst mood and all my friends were like «is this guy for real?» I asked for a large combo he delivers a medium. When I notice he slams a large cup down. I said «hey man no need to slam anything» he said «take cup and go» He was the only guy taking orders with a line of at least ten. The Manager (obvious wearing white) was socializing with employees in the back. I witnessed a customer yell at the Manager and say «excuse me mr manager» a few times but the conversation continued. When he did catch his attention he said you have lost my business. With not a care in the world he continued. I mean really? At that point I took count of staff. About twelve employees and only one taking orders.
What kind of management structure does this store have? I would expect if a regional or district manager would be scheduled to come by behavior would be night and day.
With 12 staff you would think they would be more efficient?
Meanwhile all this is going on I saw two people leave and many waiting for food. I saw employees clocking out and still Mr Manager socializing.
Can we call an audit for this place?
No food service company should pride themselves with this demeanor and conduct.
Completely unacceptable. It starts with management, training and coaching.
My order was number 300 if someone at McDonalds actually monitors this. Prob not.

Busy area. Long traffic lights. You Have to wait for the light and do a U-​turn if coming from the west. I went mid-​afternoon to drive-​through. Couldn’t understand the heavily accented order taker at all! Had to drive to window to order. But got my food in 7 minutes, order was correct, and employees were friendly.

Providing needed shelter for teens who can’t face the rigors of a day in school
This is the McDonald’s across university Boulevard from Wheaton Mall. Not particularly near a local high school but obviously accessible by bus! The customers when I visited around 10 am on a weekday were: assorted high school students, looking comfortably like they had nowhere to go, a gaggle of seniors lingering over a lovely cup of coffee and «people of the street.» Not the most wholesome-​feeling atmosphere.
I’m not a huge fan of McDonalds anyway. Every once in a while I like an egg biscuit. The food at this McDonalds was no better or worse that at any other decent one. But the crowd brought me down, baby.

It’s a McDonalds. I do have to say the staff was very friendly, but the food seemed a bit off. I ordered the McRib an old favorite (guilty pleasure) of mine and it just didn’t have the same bbq flavor (not that there is typically any flavor to anything you buy at the place),

I had to wait almost 20 minutes (after I ordered) for a McRib. Enough said.

This is the slowest McDonalds on the face of the earth! There is always a line (especially at breakfast), since they only have 1 register open mostly. The staff greets the customers in Spanish, but if you speak English, you barely get recognized.
Last time I was there, the line for the drive-​thru was backed up onto University and the fruit and walnut salad that I got was a day expired.