Chipotle Mexican Grill

This Chipotle, located in Wheaton Mall, directly across from the Costco entrance, seems to have a never-​ending perpetual line. A continuing unending redundancy ;).
No matter what time I go, no matter what day, no matter the weather, there is a line at least 5 – 10 people deep. Once you get in line, be prepared to look back in an instant and find 10 people standing behind you.
Yes, we get it Mike B: It’s a busy Chipotle… I say this because the workers I think suffer from the fatigue of not having a moment to pause. I would if I was them, they are firing rice on all cylinders.
Surely, I don’t even know how they continue to pump food out of this small store. Their dry storage must go down 15 levels, like some sort of underground secret government installation. They must have close to 30 refrigerators to hold all of the meat that is consumed on a daily basis. Or maybe there’s just a butchery in the back that is connected by vanishing cabinet to a local farm.
So, there’s a few things to note about this very busy restaurant.
1. Whenever I go, they are extra generous with the spoonfuls. Julia Child would call them «heaping spoonfuls.»
2. Most of the restaurant is made up of tall, aggressively uncomfortable stools (at least for my particularly large posterior.) Also, I don’t do seats without back support. Not my jam.
3. So there are a handful of hidden tables, all of them consistently filthy because of the high turnover of the restaurant. They surely need someone on duty to go around the restaurant and clean
4. Because of the mall being right there with the Costco entrance, it’s not the most pleasant setting for a meal, but you can’t win them all. Also, most likely someone is circling your table like a turkey vulture waiting for you to pass out from the inordinate amount of food you just inhaled.
I mean… it’s Chipotle… so I’ll be back

This place needs to be cleaned soon! Even the walls are dirty and the utensils and soda station is dirty and disorganized. Let’s not mention the bathroom. Staff, well let’s say some are friendly and others rude. Food is fair most of the time, and others terrible. The other day they served me almost brown guacamole. Let’s remember we have to pay extra for it. People keep coming because of its convenient location. I love Chipotle but, believe me, if I have the alternative of going to another Chipotle elsewhere, I’ll go. I think the franchise should monitor this closely. The philosophy behind Chipotle is great. But having non GMO food in a filthy place is not a good combination.

This is the worst Chipotle ever. I used the Chipotle app to skip the line. The app makes it so they have 15 minutes to make it. I arrive 30 minutes later and it’s not made at all. So I’m left standing at the register waiting for them to make my meal. Then it gets worse. They mess up my order. So now I have to continue to wait at the register while they do my order correctly. I was soooo over it. Apparently the print out they got of my order confused them as it said 1 order of tacos as opposed to 3 tacos so they only made 1. Never mind the fact that the total was a lot more than the price of 1 taco.
It gets WORSE.
I check my credit card statement a few days later and see that they TRIPLE charged me. I am in the process of disputing the transaction with my bank right now.
They will never see me again. Everyone who works at this location needs to be ousted. They need a new team completely. Matter of fact, I’m calling corporate.

I came to this chipotle with my coworkers and let me tell you… it was the slowest service ever. I’m such a good fan of chipotle but this got to change. Fortunately I don’t really have to come to this one as we have one in Bethesda.

This is that one in the mall right? Parking is awful on this side of the mall. But if you are in the mall this is far away from the food court and right next to the costco. Enjoy

This is probably the slowest Chipotle I’ve been to. At first I thought it was because they just opened, but they’ve been there a while and it’s still pretty bad. After the long wait, my most recent visit resulted in a very, very bland burrito. The rice was completely flavorless, which really isn’t normal for Chipotle. Something was just completely off. I’ll probably be sticking with the other nearby locations from now on. Too bad, because the mall was a pretty convenient location.

I love that this is close to my office building. No more traveling to the other crowded long lines locations. I was in and out in great time. Clean store. Stays stocked with napkins, forks, etc. NOTHING bad thus far

I went there with my wife and it was very slow they need to get it together there making a bad name at Wheaton location

i love chipotle so this review is mainly for the new location in wheaton mall. good location, right outside of costco if i wanted to eat after i did some shopping haha
there is a good amount of seating inside as well as outside. the staff is decent, sometimes their overly nice other times they are average. i do feel like this particular location gives more food than others. my burrito bowl was STACKED and i didnt double anything!!!

My boyfriend and I went here tonight and decided afterwards that this particular location just isn’t as good as the one we usually go to on Cherry Hill Road. They were stingy with the meat and sour cream on his tacos and I thought the tomato mixture tasted off. The tables weren’t very clean, either. Maybe it was an off night for them…

They hooked me up with lime wedges without the sour attitude I’ve gotten at a number of locations, so props on that.
The table we ended up with was really dirty – and the place was only about half full at 7pm.
There was NONE of the Chipotle flavored Tabasco.
Also, the layout here for walking in and getting in line is really wonky. You’ll figure it out though. Maybe.