Marco’s Pizza

As far as franchise pizza chains go, this goes above and beyond ph and d’s, and dare I say, t’s. The crust is always light and crispy, the toppings are always fresh and flavorful, and delivery always arrives before the estimated time. The people who take the orders are always polite, the online ordering system is ready to follow, and the delivery drivers are always careful with the food and very polite. This is my go-​to place for pizza when my household can’t seem to decide on what to have for dinner.

Horrendous customer service in the store — it was 15 minutes before anyone spoke to me. I made my order online and still had to wait and wait and wait — I know they will not get my business again.

The place was clean, the staff was friendly, and they had a contest going where if you knew what movie a line they had on their board was from, you got a free order of cheesy bread. Who could miss with, «Is it safe?» Sure, my teeth hurt a little bit when I was eating the cheesy bread, but only a little bit. I think they meant to punish the winners with that line.
The chain seems to have a cooperative agreement going with Family Video. They’re connected by a pass-​through window, and there was the option to order a dinner and movie deal. Creative, and a good pairing. The Family Video by me in Glenview, Illinois, is about to open a Marco’s next door, so I jumped at the chance to check it out.
I ordered the Steak Bruno sub. In retrospect, I should have ordered the pizza. The sausage smelled pretty good, but I was driving, and needed something I could eat with one hand. Floppy pizza did not seem a wise choice.
I will try it again; the cheesy bread wasn’t bad, and combined with the sausage, and the garlic crust topper, would have made for an enjoyable pizza, especially with a movie to boot.
Good luck, Marco’s. I wish you well there. Had I ordered the pizza, you might have received another star.