Safelite AutoGlass

I needed a new windshield, and they were willing to price match the company that had the lowest quote. I took my Dodge Grand Caravan in, and the new windshield was done in less than two hours! No leaks or problems, and it looks great! It was a better windshield than the standard one that I replaced. If you need any glass replaced/​repaired (i.e. chips), I highly recommend Safelite in Kennewick, WA!

Stopped in today to have wipers put on my car, not only did they get me in right away with no appointment the tech Abdu washed all my windows and vacuumed out my car. Will definitely go back. Fast friendly service!!!

Made an appointment to go in at 8am, I got there a a little early (about 10 min), they were not technically open, but they unlocked the door and got my windshield replacement started a little early. Everyone there was friendly and helpful.

Was able to get an appt quickly. Guy came out installed windshield in about an hour all good. After he leaves, i notice the windshield wipers look weird. Not lined up right or something. Played with them a little, think i «fixed» them. Go to turn them on… wipers flew off, scratched the inside of my hood because they were too close. Forgot to mention… brand new hood, replaced a week before and 1 day old wipers. Oh yea and when the wipers flew off it bent one of the wipers and the clips attached to the wipers arm broke when i went to try to put them back on. Called guy, offered to come back out. Wasnt able to be home. So i call Monday, they say someone will come out to see if they need to order parts. Guy comes out kind of gets the wipers on. Not fully secure but tells me he’ll have his boss give me a call so they can get them fixed. Gave me a complimentary can of window cleaner. Been 4 days… still waiting. Will order parts and fix myself but would not recommend Safelite to anyone else. They should train there techs to check wipers before they leave. Its pretty important equipment on a car!

Will always be my first choice. Wonderful service, wonderful people. They did a great job on both cars.

Made an appointment for 330, they finally came and got my keys to fix the windshield at 427. What was the point in me making the appointment? I was told that the technician would be out shortly to get my keys. Short to me is 15 min not 60. The only reason I’m giving 2 stars is because they were speedy.

Would love to know how this place is but guess I’ll go to Novus. Sat at the front counter for 10 minutes. No one there, 4 people sitting and waiting in the lobby. No one was at the counter. No bell to ring for service nothing! Very poor management style.

I called up safelight and had a polite and conversational representative. They were able to come replace my window at my home on my schedule. This is very useful because I only have one car and don’t want to have to wait around doing nothing.
When my technitian, David, arrived he inspected my window and discussed some of the damages around my window that had been obviously done by the last place I had my window replaced (less than a year ago unfortunately). He explained how these damages likely occured and explained what they do to avoid these damages.
David actually noticed informed me if rust that was starting from the damages the other company did, and assisted in slowing the process by putting some primer on that location for me.
He quickly replaced my window and appeared to be taking care to do things properly. He also informed me of certain things I could do to allow the window to seal better such as leaving the windows cracked and leaving it out in the sun. he was always polite and answered a few questions I had as well as explaining his process whenever I was out close to where he was working.
The ONLY thing that I could say was not outstanding is that the people who pack their vans with the equipment for the job forgot to pack new wiper blades, not a big deal since they are easy to purchase and replace in just a couple minutes. This is not worth removing a star for, he very politely appologized for the inconvenience.

While weekending in Portland, some asswipe broke my driver-​side window on my BRAND NEW car. Had to drive all the way home in the freezing cold with the window taped up with garbage bags, which made for a very cold and noisey trip. Apparently, nobody in Portland can replace a window on a Sunday.
Safelite had my window in stock, was able to get me in on a Monday (the next day after it happened), and had a decent little waiting room for me to wait for the couple of hours it took for them to do the replacement. Not that I really cared how much it cost, I thought it was a tad steep at around $ 300-​$ 360 (can’t remember exactly), hence the 1 star deduction. However, they do warranty their work, which is good for something.
They carefully removed all the broken glass from the door panel and replaced the window without a problem. My window works great and matches color-​wise. Too bad I have to still look at the damaged paint and interior… you just cant keep anything nice these days because other people don’t give a hoot how hard you work to keep your stuff nice. I could go on and on, but I’ll spare you.

I was refered to these people by my friend and I am SOOOO glad I listened. I got a rock in my windshield, on my way to work, that caused about a dime size hole. I freaked out as the very next day I had to work down in Hermiston (about 45 minutes of freeway driving). I called as soon as I got home and asked when they could get me in. She said to head on over and they would get me in immediately! So, I drove over and was gone again within about 30 minutes!
I had never had a windshield worked on before and had a lot of «dumb» questions. Ted was INCREDIBLY helpful and understanding. He was professional, friendly, fast and overall great with customer service.
The only complaint I would have is do NOT call the listed phone number for them. That sends you to the call center and they do not have all the correct/​current information. Call 509.735.7782 and it will send you directly to the store off Clearwater!

Damaged the paint on my car, left grease smudges all over windshield, and i also had to wait 1.5 additonal hours after my appointment before my vehicle even made it in the shop. Worst service ever,

Impressed with service. Walked in, my windshield was in stock. I was expecting to have to place an order for one. The tech went through a long pre-​inspection for prior vehicle damage, noted all dents and previous paint chips near windshield. New windshield was installed in about 2 hrs. In addition, outside windows were cleaned, inside was vacuumed out.