Performance Auto Sound

The selection was great and the customer service was excellent. Mike the manager explained all of our options, features and benefits of each and ultimately helped me make a great decision. He was very passionate about the business. When we went to check out he said the system I was buying would be cheaper next week and gave me the deal now. Wow! 5 star experience all the way!

The service I received here was great! The staff is knowledgable and friendly, and their prices are very reasonable. Trust me, I shopped around. They installed my new car stereo today and when I discovered there was a problem with the Bluetooth mic they dropped everything to figure it out, even though it was closing time! Turns out that the whole unit was defective and true to their warranty promise they replaced my new unit with an even better new unit because they were out of the original one. Very impressive!
I highly recommend Performance Auto Sound!

Excellent service. Scheduled an appointment for a stereo installation and got there about 10 min early. There wasn’t really anywhere to park so the best solution is to park in the lot in front of the jiffy lube. Went in and they took the car. There isn’t really a place to chill so I just chilled at the Arby’s near it. They said it would take about an hour and they didn’t lie. Got back an hour after dropping the car off and they were done. Everything went well and only paid $ 50.

I worked here for over a year. The customers of in this area are truly blessed. The staff is TOP NOTCH and they provide the best customer service I have EVER seen from a stereo shop (and I have worked for many!)
Mike and Alex are seasoned vets in the industry, they know what they are talking about! The prices are fair, the work is among the best you will find in Kennewick. Warranty issues are taken care of promptly.
I am proud to have this on my resume. If you are looking for a shop you can trust with your car, truck, motorcycle, exotic, or lowrider. Do not hesitate, this is the place.

I’m a snob when it comes to stereo stuff, so when I really want it done up in a big way, I just do it myself. Performance does everything else for me.
I’m constantly impressed with the customer service. The staff are very friendly and will take some time to ask good questions about what you need and want. I was going to buy a new head unit for my truck, but the salesman actually talked me out of it because he said the new model features would be closer to what I wanted and cheaper! How often does that happen with stereo stuff?
The quality of their work is very good on the standard to mid-​range stuff. They are very reliable on their time estimates and costs. During the install of my basic (head unit + 4 speakers in factory locations) they worked on my beaters (a 1990 Town Car) doors to make sure they were tight — even replacing some screws and gluing some old trim! I was happy when other shops didn’t make the doors worse — but this was over the top! They even finished half an hour early and walked me through how the head unit worked and setting up the bluetooth. Few new cars get this kind of attention, let alone a hooptie.
Equipment selection is pretty good, although they won’t have the super-​high end stuff in stock. Prices are competitive — typically a little lower than Best Buy or Crutchfield. Installation costs are reasonable ($ 45 for speakers).
Overall they are hard to beat for quality work and value. The only bummer is that they aren’t open Sundays.