Dayco Heating, Air Conditioning & Electrical

We utilized two other [recommended] HVAC companies prior to landing with Dayco. A salesman was out the very next day, and was quite informational about our entire furnace/​heat pump and ducting. He was able to set up a complete install within a few days, and also included an entire duct system overhaul. Our efficiency for the ducts alone improved over 80%~ Our new furnace system is like night and day difference from the original, runs quieter, more efficiently, and we have the «cool guy» thermostat that allows us to make adjustments from our phones. Professional, experienced, personable, and exceptionally good customer service from the bottom to the top. Don’t go anywhere else.

First of all the service and staff were great. Everyone was nice and on time. No complaints about the service. Quality work!
However it was the bill that I was concerned with. I called just for a normal yearly AC/​Heat service. While being serviced I was informed I had a run capacitor that needed replaced and the service worker told me it was still under warranty. Awesome… no charge for the part. Then he informed me a maintenance charge would apply… a 45 dollar maintenance charge on top of the 194 dollars for the service. Weird, right? I asked to see where the part was and how it was to be installed (picture of part show above). Took less than 5 minutes.
So I was charged 194 dollars for the overall service and 45 dollars for maintenance of a warranty part that took less than 5 minutes to replace.
I was super nice to the staff at my home and to the representative on the phone when I had questions, they were nice as well.
So I get it… I was charged for labor of the yearly service and labor again for changing out the capacitor. So I technically got double charged for labor when they were at my house less than an hour working.
5 stars to the staff at my home and representative on the phone. 5 stars for the service. BUT 0 STARS FOR BILLING!!!
My business will go elsewhere unless billing changes. If you want good service and to possibly be double charged for labor call Dayco.
Hope this was helpful… have an awesome day!

We were given a verbal quote for parts and services. Received a bill after part of service was done. I called and was told the price did not include the actual piece to make fire pit functional. I know and the service man who gave the quote knows that the price given included the final piece. I would not recommend this company. They lied to me and did not finish the work.

I had them do a big job including HVAC and electrical. Very impressed with their professionalism. The employees were very nice and pleasant. Everything was done on time unlike most of my subcontract experiences. I will always use them in the future.

A/​C: 3 star: I would recommend Dayco for A/​C because they service Trane. My experiences have been mixed. I recommend get promises for credits in writing from them!
One manager did not guarantee a longshot repair job but said he would give me a credit for the repair ($ 400) toward the purchase of a new A/​C if the repair did not work. I only agreed to the longshot repair relying on the manager’s statement that I would have a credit if it did not work. When the repair did not work and I had to buy a new A/​C, Dayco refused to give me the full credit, only half. The manager said it was my misunderstanding. If it was MY misunderstanding it was only because of his misrepresentation! Only after moving my concerns up the management chain did the General Manager ultimately decide to give us a full credit. I hope this warning can save others from the frustration I experienced before receiving the full credit I believe was originally promised to me. Lesson Learned: GET IT IN WRITING!
Additionally, they refused to give us the service history on the A/​C unit based on ‘privacy laws.’ The unit isn’t a person; they aren’t medical records. There’s nothing inherently private or confidential about the service history. It seemed like they were hiding something from us…
On the other side of the Dayco house is the electrical. I have used Dayco for electrical numerous times without issues and would rate the electrical 4 stars.