Sears Roebuck and

I’m giving 4 stars due to the customer service we received at this store. If I were to rate the Sears Delivery experience and customer service from them it would be less than 1 star. We were helped by Logan purchasing a refrigerator. He is very good and knows his stuff. Then the trouble started-​delivery was on time but the fridge was damaged huge dents on the door. We did not accept delivery and called to let them know why-​the person I talked to first offered a gift card, then $ 100 then $ 200 then $ 300 we said no due to the damage on the door. She said they would deliver a new one in two days. Got a call the day before second delivery stating it would be between 9 and 11 the next morning. At 1 pm I called and the person I talked to said they were having problem with manufacturer and it would be a month until we got one!!! So I called Logan at the store and he asked us to come down right away and he would make it right. We were going to just get our money back but he did manage to help us with a different better fridge. He apologized for delivery people and we left happy. We won’t get new fridge for a couple of weeks due to us going on vacation. If you need appliances see Logan.

You can tell by the attitude of the employees, the lack of customers, and the sorry state of their website that it’s almost over for Sears.
I hate to see this but when a holding company buys an operation you need to find another job and another place to shop.

Occasionally find something here. We used to at least walk through here during our weekly visit to the mall, but now rarely do. The store really needs to be updated and scrubbed hard. The prices aren’t great. Many of the employees are rude, and some have no idea what they’re selling (especially in the hardware section). Also, the store is always about 10 degrees hotter than the rest of the mall. Is this a money saving measure? Some of the merchandise isn’t bad (I continue to have and use many Craftsman and Kenmore items), but the place and people selling it need some work.

Never been a big fan of sears outside of there appliances. This is a pretty big store with a decent sized men’s dept.