Riverside Property Management

We just purchased a home in one of the communities they manage. Now that the weather is nice we want to enjoy the pool our hoa fees pay for. I have never received anything from the hoa (except for a bill) and asked my neighbor how to get a pool key card. He gave me a phone number and we called. Imagine my surprise when we were told it they charge a replacement fee of $ 25.00 per card, and because the previous homeowner was issued cards they want to charge us the replacement fee. The wife asked if homeowners were initially charged when the keys were issued and they said no. She then said we have never been issued keys so its not a replacement. I fail to understand how a new owner is responsible for a past owner not doing what they should have. The wife and I both sent emails via their website and neither have been replied to. I went to the webpage and it had a «text us» link so I did. I asked if I could come in and get them in person, but was told that I had to do all the transaction by mail because she was not in the office and their agents were always in the «field». She mentioned a P. O box and I said I had the address from the webpage. I noticed a different address. I texted her back and asked which address to send payment. I received a text back saying either were fine, but «FYI you need to communicate with me via email and not text»…ok so if emails are not returned in a timely manner (at all!) I do not think it is unreasonable to communicate any way I can get a response. I think they need to remember they work for me. The people in the community they SERVE. If you don’t want to be contacted via text, or phone then do not put the option to do so on your webpage.
This is no way to make people feel welcome and these are exactly the kind of dumb things people dislike a hoa for. We want to go to the pool so I guess we will pay. But I can guarantee that I will never go out of my way to assist them in any way unless I absolutely must. They have definitely made a bad first impression on us.